RCN Customer Service Number

Telecommunications and internet service are among the most critical utilities in today’s world, so your provider should be reliable and robust. RCN, or the Residential Communications Network, spent nearly three decades building a reputation for quality before merging with Grande Communications, Wave Broadband, EnTouch, and Digital West to create Astound Broadband. Today, Astound continues to use the RCN name and trademark to inspire confidence in customers throughout Massachusetts, Illinois, Pennsylvania, New York, and Washington, D.C. That’s also why they offer multiple types of contact information in case you need to talk to their customer care department.

RCN Customer Service Number

Do you need a quick solution to your problem or an answer to your question? The easiest and fastest way to reach RCN customer support is to call them. There are many issues a customer service representative can resolve for you over the phone, such as account changes, payment disputes, package upgrades, etc. This is also a good number to call if you want to check on an internet or phone service outage in your area or to see how you can increase your internet speed. The representatives can let you know if you qualify for the company’s Affordable Connectivity Program (or ACP) as well. 

To contact RCN customer service for these and other issues, call the following number. The department is open 24/7. 

General RCN Customer Service Number: 1-800-427-8686

Are you a business owner looking to sign up for a great telecommunications service provider? Does your company already subscribe to an RCN/Astound business services package, but you have a question or problem regarding your account? There’s an RCN phone number just for you. Try the one below 24/7.

Astound Broadband Business Solutions Number: 1-833-249-2786

RCN Mailing Address

If you need to submit a formal complaint or resolve a legal dispute with RCN, your best bet is to do so through Astound. The company has a mailing address for issues like these. See below.

Astound Broadband General Mailing Address:

Astound

650 College Road East

Suite 3100

Princeton, NJ 08540

 

Do you just want to mail a payment? Use the following address instead.

Payments Mailing Address:

RCN 

P.O. Box 11816

Newark, NJ 07101-8116

RCN Online Support

For those who would like to avoid being on hold to speak with a customer service representative, there’s plenty of information about using RCN on the Astound Broadband website. For example, the customer support page contains numerous articles about common questions and issues. There are also tips and tricks to help you make the most of your account and all the services that RCN offers. Have a look at the link below.

Astound Broadband Self-Service Support Page: https://www.astound.com/support/ 

Just as there is a phone number set aside specifically for business owners, RCN has a contact page for them as well. Here, you can fill out a support request form to get information on how they can serve your company or fix any problems with your commercial account.

Astound Broadband Business Support Page: https://www.astound.com/business/enterprise 

Would you still rather speak with a representative directly, but you don’t want to use the phone? Try the live chat feature instead. There’s a button with two chat text boxes on the bottom-right corner of every page; click on it to bring up a window where you can start chatting with a virtual assistant, which will either provide the information you need or put you in touch with a human representative in real-time.

RCN Mobile App

If none of the previous options appeal to you, consider the Astound mobile app. With that, you can manage your RCN account whenever and wherever you want. The customer service department is simple to contact through the app as well.

Google Play: https://play.google.com/store/apps/details?id=com.astound&hl=en_US 

Apple: https://apps.apple.com/us/app/astound-mobile/id6449095899 

RCN Social Media

As experts in communication, Astound makes every effort to connect with its RCN customer base through social media. Whether you’re looking for industry news shared in the form of video or quick tips and tricks in 150 characters or fewer, following the RCN social media channels helps you maximize your account. Plus, if you send instant messages or comment on posts, you might get replies from customer service representatives. Follow the links below to get started.

• X/Twitter: https://www.twitter.com/rcnboston1 
• Facebook: https://www.facebook.com/astoundboston 
• Instagram: https://www.instagram.com/astoundbroadband/ 
• YouTube: https://www.youtube.com/c/astoundpoweredbyrcn 

About RCN

The Residential Communications Network first came into existence in 1993 and quickly moved to consolidate some small companies that would eventually become known as merely RCN. Before long, RCN began working as a cable TV outbuilder, essentially creating cable networks in areas that already had them to challenge the status quo. After a series of sales, purchases, and mergers throughout the following decades, RCN merged with several other telecommunications companies to become Astound Broadband. Throughout it all, RCN has always treated its customers as the most important asset, providing them with excellent options for phone, cable, television, and internet service.

 

RCN Headquarters Location Map