RGE Customer Service Number

The RGE customer service number is a great way to contact a service agent with the company. When you run into trouble or have questions, it is great to have the peace of mind that someone is going to take care of you. Once you are on the phone with a customer service agent, they can help you restore service, manage your account, enroll in AutoPay, view your bill, and much more. You are never alone, and customer service representatives are available through their customer service number and plenty of other great contact avenues.

RGE Customer Service Number

If you are looking for the most convenient form of contact, look no further than the customer service number. You can easily connect with a service representative and resolve your issues on your way home from work. When on the phone, they can help you with viewing your bill online, managing your account and payment methods, as well as updating your personal information and bank account information. You quickly and easily can get your questions answered and your problems resolved.

RGE Customer Service Number: 1-800-743-2110

Agents are available:

Monday through Friday, 7 am – 7 pm

RGE Email/Contact Form

Although this is not the quickest way to get service from a support agent, it can be much more convenient. You get to cut the line and avoid waiting on hold, wasting your time. It is also helpful if you run into a problem outside of business hours and you are worried you might forget if you don’t go ahead and write it down. The service representative who receives your email can answer all of your questions about enrolling in paperless billing, enrolling in special payment methods like electronic funds transfer, and other issues that may affect your service. They will have ample time to look over your issue and will get back to you within a day or two. 

To send your message, visit https://www.rge.com/support/contactus and fill out the contact form.

RGE Mailing Address

Although this is probably the slowest method of contact that you could use, it is also one of the easiest. It’s a reliable service. You simply write down your message, put it in the mail, and wait for a thorough response. You won’t have to wait on hold or spend precious time checking your inbox relentlessly. This form of contact is especially helpful if you need to pay your bill or need a hard copy document like a letter of credit. You can learn about outage alerts, gas safety inspections, rate increase projections, storm safety, emergency contact options, budget billing, report streetlight outage issues, learn about extended outage relief, and understand bulk energy storage, or learn about outage resources. RGE customers may turn service off, turn service on, report an emergency, or relocate service area this way. Send your inquiries and complaints to the following address:

RGE Mailing Address:

RGE Customer Service
89 East Avenue,
Rochester, NY 14649-0001

RGE Support Site

Chock full of troubleshooting articles and frequently asked questions, the energy library support site is a great way to solve your issues without talking to a representative. This means that it is your best option, even if you run into problems outside of business hours. You can view questions and articles about topics like updating your mailing and contact info, billing issues, hourly pricing, smart energy products, generator safety tips, pipeline safety myths, non pipe alternatives for moving energy, energy saving products, energy saving tips, energy manager options, high-efficiency energy options, national grid information, receiving an EV fleet assessment service program interest, using an energy cost calculator, taking an energy IQ test, performing a customer meter reading and troubleshooting your AutoPay service. You’re never far from help with the RGE customer support site. 

To view the contact information, visit https://www.rge.com/support.

RGE Social Media

Looking to connect with more than just service representatives? Social media is your best option for getting both expert advice from agents and hearing about the experiences of other customers and the solutions that worked for them. Get advice from people who are just like you. Often, other customers are the ones who can explain solutions and give advice in ways that are easy to understand. Once there, view the posts made by those other customers or post your specific question, such as about how the New York State Electric Public Service Commission works with RGE or to see PSC filings. After the answers roll in, you can check the advice with a trained RGE customer service representative. To view their respective social media pages, use the links below.

• RGE Facebook: https://www.facebook.com/RochGandE/ 
• RGE X (formerly Twitter): https://twitter.com/RGandE 

About RGE

Rochester Gas and Energy is a premier energy provider in the North Eastern United States. They seek to provide both the best rates and the best service to the customers who rely on them. Their support representatives can help restore service to your home as quickly as possible. No matter what your issue is, billing, service, learning multifamily energy efficiency tips, understanding RGE Smart Solutions, or something else, they are there to help.

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