Safelink understands there are times when customers or prospective customers need to get in contact with customer care. As a telephone service provider, inquiries range from plan support to technical support. There are a variety of different questions that consumers may need to ask. Safelink divides their support offerings into various departments to provide specialized care to all customers. Below we will explore the different options you have if you’d like to contact Safelink.
Safelink Phone Number
If you’d like to contact Safelink directly, one of the best options is via telephone. Safelink has several telephone numbers – the one you need to call will depend on the type of inquiry you’re looking to make. Safelink provides customer support for their service lines, but they also offer technical support for customers who are having problems using their phones. Below are the various numbers you can call, along with the purpose of each number.
For enrollment or plan changes, call 1-800-723-3546
Hours of operation for the above phone number are as follows:
Monday to Saturday – 8:00 AM to 10:00 PM EST
Sunday — 8:00 AM to 7:00 PM EST
For Technical Support, call 1-800-378-1684
Hours of operation for the above number are as follows:
8:00 AM to 12:00 AM EST
If you are already a Safelink customer, make sure to have your customer information ready before you call either of the above numbers. Safelink recommends that you have your phone number and phone serial number available before you call – it will speed up processing times.
Safelink Email Address
Safelink does not operate a customer service email address or contact form. They prefer customers to phone them directly or send letters to their mailing address.
Safelink Mailing Address
If you would prefer to contact Safelink via traditional mail, you can send a letter to their correspondence address. Their correspondence office is in Milwaukie, Oregon – their full mailing address is below:
PO Box 220009
Milwaukie, OR 97269-0009
Safelink Customer Support Website
Safelink’s customer support website is very basic. In the top menu bar of their website, they have a support section that has four menu options. If you’d like technical support with your device, click the ‘My Device’ option. This will redirect you to a separate website that hosts the instruction manuals on different telephones you may have.
If you’d like to get pending minutes, click the ‘Get Pending Minutes’ option. This will redirect you to instructions on how to use your phone to get pending minutes.
The Technical/Service support option on the menu will merely redirect you to the phone number that is already provided to you in this article. Also, it will give you a link to help you set up your voicemail.
Safelink stresses that they want to be contacted directly through telephone support for all significant questions. They don’t provide any live chat or interactive support services via their website.
Safelink Social Media Accounts
Safelink does not have a social media presence. They prefer that individuals contact them via the traditional channels mentioned previously in this guide. If you prefer contacting companies directly, please use Safelink’s telephone number.
Safelink is a wireless phone provider that works with individuals of underprivileged backgrounds. They provide free cell phone service to customers who meet specific requirements. These requirements are set by governing bodies in each state. You can also qualify for Safelink if you meet federal Income Poverty Guidelines. Only one free wireless phone is provided per household.
The firm’s purpose is to provide low-income families with a means to communicate – they believe that everyone should have a right to cell phone access. As the world becomes increasingly dependent on mobile phones for communication and security verification, Safelink believes that every family in the United States should have access to essential mobile phone services.