Securus Customer Service Number

The Securus Tech customer service number is a resource used by thousands of Americans who have loved ones in the prison system. Through this number, they can add an allowance to their loved one’s phone services, permitting them to call home during their visitation hours without incurring substantial fees to the recipient. If you’re experiencing issues with Securus Tech’s communication services, you can contact them using the following information below.

Securus Tech Customer Service Number

When contacting a loved one in a correctional institution, you want to make sure your conversation runs smoothly. Securus Technologies allows you to preload their accounts so they can make phone calls without interruption. Throughout the years, they’ve also advanced their options to provide inmates and their loved ones with more access to visitation through video calls. E-messaging and Video Services have been added to add that personal touch for a family member who’s unable to travel to see their incarcerated loved one. These are just some ways that Securus services families that live in states other than the one their loved ones are housed in.

Securus Customer Service Number: 1-800-844-6591

Securus Alternative Customer Service Number: 1 972-734-1111

Securus Tech Mailing Address

Payments to Securus Technologies can be made through the following mailing address, adding another level of convenience for those who may have difficulty making payments through other means. Every day, thousands of checks and money orders arrive at Securus Tech from those who wish to make phone calls to their friends or loved ones, and Securus Tech processes them as quickly as possible through this venue. People can use the mailing addresses listed below, one for general correspondence for calls and the other for making payments to the Securus correctional billing services. 

Securus General Correspondence Mailing Address:

Securus Contact Center,
P.O. Box 1109
Dallas, Texas 75001

Securus Check Your Payment Mailing Address:

Securus Correctional Billing Services,
P.O. Box 650757
Dallas, Texas 75265-0757

Securus Tech Email Address

If you need to contact Securus Technologies with any questions or need assistance with their services, you can easily contact them online. Securus Technologies provides a convenient way for customers to submit questions about their monitoring solutions and phone service or seek help through their website. Instead of a direct email address, they offer a dedicated page to submit your queries.

Securus Email Address: https://securushelp.com/submit-a-question/

Securus Tech Customer Support Website

The Securus Tech customer support site provides all the information and account information you need to manage your telephone budget. Here, you can learn about making money transfers, confirm that they service the corrections agency your loved one is housed at, learn about FCC regulations, and learn about video calls and phone services. Additionally, you can get assistance through their customer care channel and even speak to a representative through their Live Chat channel and other quick links.

Securus Customer Support Website: https://securustechnologies.tech/about/general-information/customer-consumer-support/

Securus Tech Mobile App

For those looking to manage their Securus Technologies services conveniently from their mobile devices, Securus offers a mobile app for Android and iOS users. This app allows customers to access various features directly from their smartphones or tablets, including video visitation, account management, and more.

Google Play: https://play.google.com/store/apps/details?id=com.securus.videoclient

Apple Apps: https://apps.apple.com/us/app/securus-mobile/id1059629706?ls=1

About Securus Tech

Initially founded in 1996, Securus Technologies arose to provide an answer to a pressing need: the merger of T-Netix and Evercom into a company that could handle the urgent need to establish ease of communication between inmates and their loved ones. Its overall purpose is to manage the necessary elements of these inmates’ communication, including hard-line approaches such as suppressing cell access within prisons through their “Cell Defender” technology. Securus Tech has been performing this duty faithfully for its existence and doing everything it can to provide alternative methods for inmates to contact their loved ones.

As technology advanced, their services grew from communication facilitation and suppression to the addition of video calling for inmates, messaging, and other services, all aimed at ensuring that the inmates have the highest level of access to their loved ones possible within the restraints of the correctional system.

Securus Tech Headquarters Location Map