Simple Mobile is a mobile network operator that offers a dedicated customer service number for those that want to sign up for the latest data plans. This number also offers support for current customers that can’t get their data to work or are having other technical problems. We will find out more about this number and when to call it.
We will also find out how to get support by using the company’s live chat option and how to find answers to common questions by using its website.
Simple Mobile Customer Service Number
If you wish to sign up for a Simple Mobile wireless service, have unexpectedly run out of mobile data, or can’t get your data package to work then call the company’s customer service department on 1-877-878-7908.
Upon dialing, you will initially be asked if you are a current Simple Mobile customer. If so you should supply your SIM number and mobile phone number so that you can get better service. You will then be put in touch with a real person.
The number is available seven days a week from 8am – 11.45pm (EST). The busiest times are usually from 5pm to 10pm.
You can also use the company’s SMS service to get answers. Just text HELP to 611611. You will then receive automated responses to assist you with your issue. Remember, you can not communicate with a real person by using this method.
Simple Mobile Contact Form
The company runs a basic contact form on their website. This is only for leaving feedback. You will be asked to rate your experience, write a short message, and leave your phone number should the company need to contact. To access the form just select the green “feedback” tab on the far right of the simplemobile.com site.
Simple Mobile Mailing Address
If you wish to leave feedback for the company or have a non-urgent question, then send a letter to:
SIMPLE Mobile Corporate Office
Attn: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
Expect to wait at least two weeks for a response depending on where you live. This is the slowest communication method, and we don’t recommend using it for urgent inquiries.
Simple Mobile Live Chat
To save time making a phone call you can use the company’s live chat option. This is the best way to get help with changing your mobile plan. If you are having problems making and receiving calls or can’t get instant messaging to work, then it is also recommended that you use live chat.
To get started visit https://ww2.simplemobile.com/contactus and select the online chat option. First, you will need to enter your name, email address, and select what department your inquiry relates to. You will then be able to talk to an online consultant via the site’s instant messenger system.
Once you begin, you will be chatting with a real person, and they will ask a range of questions to help determine exactly what your question/issue is about and the best way to get it sorted. Generally the consultants are friendly, professional, and reply to messages within a few seconds.
Live chat is available seven days a week from 8am – 11.45pm (EST).
Simple Mobile Customer Support Website
The company operates a support website at https://ww2.simplemobile.com/faqs. This lists all the frequently asked questions about different products and services. There is also a section about common technical issues. If you have a question, then chances are someone else has already asked it. Just scroll through the different categories to find the answer most relevant to your situation.
Simple Mobile Social Media Accounts
The company’s major social media accounts are shown below. They offer a good way to keep up to date with the latest promotions. However, you can’t get customer support via these accounts.
For Facebook, visit https://www.facebook.com/simplemobile/
For Twitter, visit https://twitter.com/SIMPLEMobile
For YouTube, visit https://www.youtube.com/user/simplemobile
For LinkedIn, visit https://www.linkedin.com/company/simple-mobile-llc
About Simple Mobile
Simple Mobile is a mobile network operator that provides calling, messaging, and data services. It offers 4g plans, wireless broadband, and international dialing to customers throughout the US. Many of its mobile plans feature unlimited text messaging.
The company has had over 2.5 million subscribers to its service, since it was first founded in November 2009. América Móvil purchased the company in 2012, causing Simple Mobile to become a sub-brand of TracFone Wireless.
The company headquarters are located at 9700 NW 112th Ave, Miami, FL 33178.