Category : | Food & Drink |
Phone | 855-394-0100 |
Address | 2260 Apollo Way, Santa Rosa, CA 95407 |
Calling Hours | 8 AM - 7 PM Monday - Sunday |
support@sonic.com | |
Website | https://www.sonic.com/ |
If you are a using Sonic’s internet services, then it’s important to know about the Sonic customer service number. Sonic is one of the leading internet providers in the Santa Rosa area of California. There are a variety of ways in which you can speak to a customer service representative at Sonic about possible technical difficulties, billing questions, and other types of service topics. The company offers phone and online customer support to new and existing customers. If you are looking to learn more about customer service at Sonic, then check out the rest of the article below!
Sonic Customer Service Number
If you would like to speak to a customer service representative at Sonic, there are a few different numbers you can use depending on the reason for your call.
Contact Support:
Internet Service: 1-855-394-0100
Voice Service: 1-877-970-7771
Hours: Monday-Sunday, 8am-10pm PST
Billing:
Call 1-888-766-4233
Fax (707) 547-2199
Enterprise Billing:
Call 1-877-676-6428
Fax (707) 547-2199
Hours: Monday-Friday, 8am-5pm PST
Sales:
Request a call: https://www.sonic.com/support_cba_request
Request a text: https://www.sonic.com/support_sms_request
Hours: Monday-Sunday, 8am-10pm PST
Note: The Sonic office is closed from 2:00pm-2:30 pm every Friday for ongoing staff training.
Sonic Email/Contact Form
If you prefer to get in touch with a Sonic customer service representative online, you can email one of the following addresses:
Customer Support: support@sonic.com
Billing:billing@sonic.com
Enterprise Billing: enterprise-billing@sonic.com
Sales: sales@sonic.com
Sonic Mailing Address
If you choose to write to Sonic, you can send mail to the headquarters office below:
2260 Apollo Way
Santa Rosa, CA 95407
Sonic Live Chat
There is not a live chat option on the Sonic website. However, you can always call the company directly or send an email. You can also request a call, which you can find out more information about in this article.
Sonic Customer Support Website
The customer support page on the Sonic website will walk you through all of your customer needs. You can learn more about the products and services as well as billing, sales, and technical help. There are also community forums to discuss questions and concerns as well as a knowledge base which helps users set up equipment, etc. There is a Sonic speed test to test internet speed and a service message section to check the current status of Sonic services, network, and system. There are also user guides and video walkthroughs for tech support! Additionally, you can also request a call or a text if you want to be contacted by a customer service representative. Direct customer service phone numbers, emails, and hours of operation are also made available on this page. You can find the customer support page here: https://www.sonic.com/support.
Sonic Social Media Accounts
Sonic’s social media accounts are geared towards advertisement of their services. They also gain customer support through education and showcasing discounts and bundles on their services. Occasionally, you can find a great deal on Facebook that is being advertised. On these social media pages, customers can discuss common issues, services, and products. To see their posts learn more about Sonic you can find their social media accounts below:
Sonic’s Facebook: https://www.facebook.com/sonicnet/
Sonic’s Twitter: https://twitter.com/sonic
Sonic’s Instagram: https://www.instagram.com/sonic/
Sonic’s LinkedIn: https://www.linkedin.com/company/sonicinternet
About Sonic
Sonic is a telecommunications company that provides internet and phone services that are dedicated to delivering fast, reliable, and affordable connectivity with award-winning support. The company was initially named Sonic.net and started in 1994 in Santa Rosa, California by Dane Jasper and Scott Doty. Initially, the company started because of an effort to bring network connectivity and internet access to students and staff at Santa Rosa Junior College.
The services Sonic offers include 10 Gigabit Fiber, Gigabit Fiber combine voice, Fusion ADSL+, Fusion VDSL2, Fusion FFTN, FlexLink, AT&T DSL, Colocation, Dish Network, and hosting services.
In 2014, Sonic.net rebranded to its current name, Sonic, after the company acquired sonic.com and the Twitter handle @sonic. In 2015, Sonic partnered with AT&T to expand some of their services, which now requires Sonic users to follow AT&T policies and any access given to the federal government.