Spotify is a popular music streaming service that, unfortunately, doesn’t offer a customer service number or any other phone support. Luckily, the company has a range of online support options for those that can’t access their account, need to change their payment options, or are suffering other issues.
We will show you the best ways to contact the company via their online contact form and social media accounts so that you can stream music without any hassle. We will also supply links to the different sections of the company’s customer support website so that you can find information about common technical problems, changing your billing method, and how to solve account login issues.
Spotify Customer Service Number
The company does not offer a customer service number. They claim that this is because of their dedication to other contact methods, including social media and an online contact form. There are also over 140 million active Spotify users worldwide, which can make it difficult to offer dedicated phone support.
Spotify Contact Form
Spotify members that need help changing their payment options, are having technical problems streaming music, or are having trouble getting the Spotify app to work on their phone or tablet should make use of the company’s online contact form. To access the form simply login into your Spotify account and select the “contact Spotify support” option. Alternatively, you can find a link to the contact form at https://support.spotify.com/us/article/how-can-i-contact-spotify/. You will still be prompted to log into your account.
When filling out the form, you will be required to select the category that your issue belongs to. You will then be prompted to enter your message. Expect a response within 24 hours.
Spotify Customer Support Website
The Spotify website offers a range of articles to help its customers deal with common issues.
If you can’t play music or your saved music has gone missing, then have a look at https://support.spotify.com/au/using_spotify/troubleshooting/. This gives key advice to solve these issues.
Customer who have been billed twice for their Spotify account, have canceled their account and still been charged, or who can’t get their premium subscription to work should visit https://support.spotify.com/au/account_payment_help/payment_help/. This page gives a range of information about fixing billing and subscription issues.
Users who can’t log into their account should visit https://support.spotify.com/au/account_payment_help/account_help/problems-logging-in-to-spotify/. This page offers solutions to common account login issues.
If you require information about starting or canceling a Premium for Family plan, then visit https://support.spotify.com/au/account_payment_help/subscription_information/premium-for-family/. This page offers answers to a range of frequently asked questions.
Spotify Social Media Accounts
The company offers customer support via its Twitter account. Just send a tweet to https://twitter.com/spotifycares. This account is monitored 24/7, so you are likely to receive a response within a few hours.
If you need help getting started with Spotify, then you can also message the company on Facebook at https://www.facebook.com/Spotify/. Just remember you will only be able to communicate with a computer program, not a real person. This program will ask you what kind of music you like and help you set up an account to match your tastes.
The company also holds a variety of other social media accounts.
For YouTube, visit https://www.youtube.com/user/spotify
For Google+, visit https://plus.google.com/+Spotify
For LinkedIn, visit https://www.linkedin.com/company/spotify
Spotify Help Forum
Don’t forget to visit the Spotify help forum at https://community.spotify.com/. You will find a range of answers to common questions such as what different error codes mean and what to do if your account is hijacked. Start off by using the search bar to try and find answers. You can also browse through the different categories to find a discussion relevant to your issue.
If you can’t find the right answer then consider starting your own discussion. Make sure you describe your issue clearly so that you can get the most accurate advice from community members.
Spotify is a music and video streaming service that has 1,600 employees and over 140 million users. It is available in a range of locations worldwide including Europe, North America, New Zealand, Australia, and certain parts of Asia. The company has offices in over 20 countries.
The company was founded on 23 April 2006 by Daniel Ek and Martin Lorentzon. The Spotify streaming service was first launched on 7 October 2008. It wasn’t until July 2011 that the service was launched in the US.
The company’s international headquarters are located at Birger Jarlsgatan 61, 4tr,113 56 Stockholm, Sweden. The company’s US headquarters are located at 45 W. 18th Street, 7th Floor, New York, NY 10011, USA.