Sprint Customer Service Number

Until they were acquired by T-Mobile in 2020, Sprint was the fourth-largest wireless company in the United States, known for its affordable payment options, ability to keep a current number when switching to Spring, and account tools to make managing a mobile account simple. Now, Sprint customers get their wireless and device service through T-Mobile, which offers a wide range of phone service and technical support options for each potential, current, and new customer to get the help they need with their wireless plan. 

Sprint Customer Service Number

If you want to contact customer service about your Sprint phone plan that now runs through T-Mobile, you’ll call T-Mobile’s customer service team. You can use your device to do this quickly by dialing 611. Otherwise, call 1-800-937-8997 and enter your T-Mobile phone number when the automated system asks for it.

Customer service is available by phone from 4 am to 12 am PST every day of the week. The team can answer questions about your data speed, help you resolve issues when making phone calls, explain your billing fees, and assist you with getting your phone connected to your wireless network.

T-Mobile also offers several other numbers consumers can call for specific needs, like business billing or sales.

• T-Mobile General Help Number: 1-800-937-8997
• T-Mobile Sales: 1-800-T-MOBILE (866-2453)
• T-Mobile Business Customers: 1-888-470-0286
• T-Mobile Payments: 1-877-453-1304
• T-Mobile High-Speed Internet Sales: 1-877-595-2954
• T-Mobile High-Speed Internet Technical Support: 1-866-426-1041
• International Callers: 1-505-998-3793

T-Mobile Short Codes

Rather than calling to speak with customer service, you can use shortcodes from your phone to get information about your account quickly. Shortcodes are simply snippets of numbers and characters you dial from your T-Mobile phone.

• For account balance and payment information, dial #225#
• To check how many minutes you’ve used or have left, dial #646#
• For message use information for the current billing period, dial #674#. 

T-Mobile Mailing Address

Whether you’re a new customer who needs to send requested documents to T-Mobile by mail or you have a question, suggestion, or feedback for the company, you can send mail to the following mailing address. However, T-Mobile states not to send payments to this address. Instead, use the phone number noted above to make a payment or make an online payment using your online account.

T-Mobile Customer Relations

PO Box 37380

Albuquerque, NM 87176-7380

T-Mobile Customer Service Help Center

If you have an issue with your T-Mobile coverage, like problems making a phone call or sending a text, consider using the online help center before calling customer service. The help center answers many commonly asked questions, like how to use a limited-time offer, how to take advantage of company savings on your plan, and how to troubleshoot your Android phone with your T-Mobile service. Browse the site to see if you can address your issue. If not, the customer service team is available to help via phone.

T-Mobile Customer Service Help Center: https://www.t-mobile.com/support 

T-Mobile Community

Become a part of the T-Mobile community to join other T-Mobile wireless service customers and agents as they discuss the company’s wireless plans and services. You can ask for help here if you have an issue with your T-Mobile device or network. Log in with your T-Mobile user ID to start posting and answering questions.

T-Mobile Community: https://community.t-mobile.com/ 

T-Mobile Social Media

T-Mobile is active on Facebook, Instagram, YouTube, and X/Twitter, routinely posting information about T-Mobile services, deals, and events like T Mobile Tuesday. You can also send a direct message on Instagram, Facebook, or X/Twitter if you have a general question about T-Mobile’s services or your account.

• Facebook: https://www.facebook.com/TMobile 
• X/Twitter: https://twitter.com/TMobile 
• YouTube: https://www.youtube.com/user/TMobile/custom 
• Instagram: https://www.instagram.com/tmobile/ 

About Sprint Corporation

With roots dating back to 1899, Spring Corporation underwent several changes to become the mobile phone service we know today, technically called the Sprint Nextel Corporation, as of 2005 when they merged with Nextel. During this time, the company offered numerous mobile phone plans and services like a mobile hotspot, tablet data plans, wireless voice, and an additional line for reduced prices. Sprint also began offering services through other wireless companies, like Boost Mobile, Assurance Wireless, and Virgin Mobile.

In 2020, Sprint was acquired by T-Mobile, with the full migration of Sprint consumers’ plans occurring in 2023. 

 

Sprint Headquarters Location Map