Sprint is 4th biggest wireless carrier in US. Easiest way to contact them by phone is to dial *2 on your Sprint phone or call one of these two numbers: 866-866-7509 or also try 888-211-4727 to get in touch with Sprint phone support.
NOTE that if you want to use *2 shotcode, call must originate from Sprint connected mobile phone.
Second number is listed on the companies website, so it’s likely “busier” which could result in longer hold times.
When asked by voice prompt “what you are calling about”, always just say “Representative”. You may need to repeat this several times for follow questions. Do not go into listening for options – its a waste of time. PS – this tactic works for pretty much any other company with voice prompts
Once you are connected to a rep, immediately INSIST to talk to SUPERVISOR. Most reps are usually incompetent or cannot make any decisions. In complex situations will probably end up talking to the “boss” any way, so just save yourself time.
If rep asks you what it’s about, BE POLITE, but say “I need to speak with the supervisor PLEASE!” Again – be polite but firm and persistent in speaking with supervisor or manager.
By being polite, and insisting to speak with a decision maker (manager / floor supervisor) you will solve most of your issues every time, AND will save an average of 20-30 minutes per call! And did I mention – BE POLITE? If you are rude, you won’t get what you want in 75-90% of cases.
Many customer service calls are related to phone compatibility with Sprint network. Here is the issue: Sprint is using CDMA Wireless Network standard, where as most of the world is using GSM. And the two are incompatible! So if you want to buy an unlocked phone or use a Phone from AT&T or T-Mobile, you are out of luck. Both T-Mobile and AT&T use GSM network standard, and these phones will not work on Sprint.
Verizon on the other hand also uses CDMA, but most of the time Verizon phones also will not work on Sprint network, because they are “network-locked” and you would need Verizon to unlock it, which is very hard to do (especially if you are not a customer).
So you are pretty much stuck with Sprint-labeled phones. If you plan to buy a used Sprint phone – think twice! They may be marked in the system as “locked” meaning you cannot activate them.
You cannot use UNLOCKED world phones as 99% of them are GSM … so basically you don’t have many options, besides buying official phones from retail store or on company’s website.
Lastly if you plan to switch carriers (go from Sprint to either AT&T, T-Mobile or Verizon) you won’t be able to use your phone on any of those networks 🙁
Honestly – not to be against Sprint, but I would not, unless you have compelling reasons to do so. If your reasons are plan prices – T-Mobile offers more competitive pricing in my opinion AND has better network (subjectively – again my opinion). However – on T-Mo (and AT&T) you can use pretty much any Unlocked GSM phone that is “targeted” for US market.
For example you can buy MANY of BLU Products unlocked GSM phones that will work on both AT&T and T-Mo, that will cost between $60-150!
You cannot buy unlocked phones for Sprint, so only official options. When switching TO sprint, consider that you will have to buy a NEW phone for EACH line on your plan! And decent phones cost $300-700. So if you have 4 lines you will have to pay $1200-$2800 just for new phones!!! And once you buy those you are stuck with them, and there are no cheap alternatives.
POOR WIRELESS COVERAGE So the is VERY subjective, BUT – when I had Sprint in 2002-2008 and lived in Providence, RI – I could not get usable service in Thayer St district – Brown University campus with all the cool bars and hangout places. And this wasn’t some uninhabited village. This was one of the busiest places in Providence.
I also could not get any decent coverage anywhere along Hope St (extension of Thayer St) – also a very thickly populated and busy areas of Providence.
Next – constant jumping from one wireless tech to another. First Sprint bought NexTel (a GSM carrier) and killed their network. Then they created WiMax but never finished it. Now they are doing the common standard – LTE, but I don’t think they have good coverage outside of large Metro areas… so sure my experience is very personal, but when I could not make a call in 2nd busiest district of a very large city for 7 years – I will not be going back to Sprint …
With that said – there are actually MANY areas where sprint has excellent coverage, and beats T-Mobile hands down…
So choice is yours.
Having been in the market for quite some time, Sprint Corporation is one of the American companies that delivers more improved customer services. You thus have a variety of platforms to choose. For instance, mobile services, live chats, mail, social media etc.
On July 10, 2013 Sprint Nextel was bought by Japanese Mega-company SoftBank.
SIDE-NOTE about Softbank: The Japanese conglomerate used to own and recently sold “Clash of Clans” mobile game for $10 Billion(!), and used the proceeds to acquire ARM Holdings – the designer of smartphone processors found in 99% of all smartphones (including iPhones and Android phones).
Contacting Sprint: Depending on the information you want to get, here is a comprehensive coverage of Sprint customer service contacts.
The Sprint community (https://community.sprint.com/baw/people/SprintCare) is the number one platform that will help you save time. This site has numerous commonly asked questions that give answers to your inquiries. All you have to do is peruse the articles and there you are!
If you don’t get an article that answers your questions, you can make a new post and you will get answers from Sprint support or fellow customers.
For self-services, you can visit sprint forum at https://community.sprint.com/baw/community/buzzaboutwireless anytime, day or night. You get to save time, as all you need to do is logging in and following, sharing and participating. This is another great way to get sprint info from fellow customers.
If you want immediate feedback, you can use live chat, mail or phone numbers. Depending on the urgency of your need, Sprint has made available a live chat- http://www.sprint.com/landings/chat/, an email- Sprint.TRSCustServ@sprint.com and several phone contacts.
Many phone contacts are available for customers’ use to get information from Sprint customer care. Try these
Remember, you can use all these numbers 24/7 and you need to follow the instructions in order for your call to be successful.
Don’t forget that Sprint email is also another messaging procedure you can use if you want to avoid the hassle of waiting on the phone. All you have to do is writing the messages and it will be answered by the support center.
Sprint has various social media platforms that are effective for customer care services: Facebook, Twitter, Youtube, Sprint Corp and Sprint Newsroom. For Facebook updates, you can visit https://www.facebook.com/sprint?INTNAV=ATG:FT:Facebook. Here you can be sure of answers regarding your questions.
Twitter is also not an exception. For overall questions about Sprint’s product and services, you can visit https://twitter.com/sprint?INTNAV=ATG:FT:Twitter or contact @sprintcare. Sprint Corp and Newsroom have been awesome sites for customers. You thus can take time looking at Sprint products and services or any other information you might need. For Sprint Corp, visit https://www.flickr.com/photos/sprintnextel/ and for Sprint Newsroom, visit http://sprintv10.tekgroupweb.com/rss_feeds.cfm and have an extensive overview of Sprint services.
About Sprint Corporation
Sprint Corporation is a telecommunications holding and internet carrier company. Based in the United States, Sprint is the third leading wireless services Provider Company. Founded in 1899, Sprint headquarters are found in Overland Park, Kansas and United States, and it is known of serving United States, Puerto Rico, and United States Virgin Islands. Products include Wireless communications, Internet services, wireless voice, messaging, and broadband services. All these have been managed through various subsidiaries under the Boost Mobile, Virgin Mobile, and Assurance Wireless brands, as well as wholesale access to its wireless networks to mobile virtual network operators.