SWEPCO Customer Service Number

Are you looking for the SWEPCO customer service number? SWEPCO is the Southwestern Electric Power Company. Are you sitting in the dark? Do you need to report an outage? Perhaps you must pay your bill and can’t find the pre-printed envelope. Read on to find the best way to contact SWEPCO customer care.

SWEPCO Customer Service Number

Ask a question, leave a comment, or report a problem with this customer service number.

SWEPCO Customer Service Number: 888-216-3523. 

You need to call before you dig. Call 811 to have the area marked before you dig.

Do you live in East Texas, Louisiana, or Arkansas? Call 888-218-3919 to report safety hazards and outages. Call 888-216-3523 for all other customer service issues.

Call 800-723-7430 for the customer operations center if you live in North Texas or the Panhandle.

SWEPCO Email/Contact Form

If you cannot talk on the phone, send a contact form. It is located here: https://www.swepco.com/contact/. Include your account number and indicate if this is a personal or business account.

Are you unable to talk on the phone but need to report an outage? Fill out this form: https://www.swepco.com/outages/report/. You will first be asked if the outage results from a safety hazard. Next, you will find and verify your account. After you provide details, you will be done reporting the outage.

There are requirements when seeking new electrical service for your home or business. Click here to download the Electrical Service Handbook: https://www.swepco.com/builders/Requirements.aspx.

SWEPCO Mailing Address

Mail your payment to the following address. 

Southwestern Electric Power Company:

P.O. Box 371496
Pittsburgh, PA 15250-7496

Overnight payments are accepted Monday through Friday during regular business hours.

American Electric Power Attention:

371496 500 Ross St.,
154-0470
Pittsburgh, PA 15262-0001

SWEPCO Support Website

You can read your meter to determine the exact amount of energy usage. You can also see how much you owe and make a payment. Do you need to stop service? Do so from your account. Sign up for account alerts and communication preferences after you also log in.

SWEPCO Support Website: https://www.swepco.com/account/service/MeterReadingSchedule.aspx

SWEPCO Social Media 

Customer service is also available through the company’s social media accounts. Messages sent through Facebook are typically answered within an hour. Also, learn SWEPCO’s contact info through their Facebook account. Customers can also send a Tweet or message to SWPECO through Twitter. While there, read articles about how to save energy and protect the environment every season of the year.

• SWEPCO Facebook: https://www.facebook.com/SWEPCO
• SWEPCO Twitter: https://twitter.com/intent/user?screen_name=SWEPCOnews
• SWEPCO YouTube Channel: https://www.youtube.com/user/SWEPCOtv. 

Who Should Reach Out to SWEPCO?

• Residential and business customers seeking assistance with electricity service, including account management, meter reading, and bill inquiries.
• Individuals experiencing power outages or safety hazards related to power lines, looking for real-time support and updates.
• Customers interested in transferring service, understanding their electric bill, or exploring renewable energy options for their homes or businesses.
• Anyone requiring information on SWEPCO’s extra protection measures against unauthorized access to personal information and utility services.
• Stakeholders looking to engage with SWEPCO on clean energy initiatives, power plant operations, and the company’s contributions to the Dollar Energy Fund.

Why Contact SWEPCO Customer Service?

• To report power outages, receive updates on restoration efforts, and learn about preventive measures for future disruptions.
• For guidance on setting up or managing an online account, including user IDs, security codes, and secure payment options.
• To inquire about SWEPCO’s customer service offerings from the customer operations center to direct assistance from customer service associates.
• For detailed information on electric service policies, assistance programs, and the Arkansas Public Service Commission’s state handbook for utility services.
• To access educational resources on renewable energy, clean power solutions, and tips for reducing energy consumption and electric bills.

SWEPCO stands as a beacon of innovation and customer dedication in the utility industry, ensuring that every customer—whether residential or commercial—receives the highest level of service and support. With a focus on sustainability, safety, and efficient energy use, SWEPCO’s customer service team is prepared to address all inquiries and concerns, fostering a safer, cleaner, and more energy-efficient community across its service areas.

About SWEPCO

Southwestern Electric Power Company (SWEPCO), an American Electric Power (AEP) subsidiary, delivers reliable energy solutions to residents across Louisiana, Texas, and Arkansas. Renowned for its commitment to clean energy, power efficiency, and sustainable practices, SWEPCO goes beyond mere electricity provision to offer a comprehensive customer service experience. Through innovative platforms like their social media accounts, SWEPCO ensures customers have quick and easy access to assistance, energy-saving tips, and the latest environmental protection efforts all year round.

SWEPCO Headquarters Location Map