Are you looking for the SWEPCO customer service number? SWEPCO is the Southwestern Electric Power Company. Are you sitting in the dark? Do you need to report an outage? Perhaps you need to pay your bill and can’t find the pre-printed envelope. Read on to find the best way to contact SWEPCO customer care.
SWEPCO Customer Service Number
The primary customer care number is 888-216-3523. Ask a question, leave a comment, or report a problem with this customer service number.
You need to call before you dig. Call 811 to have the area marked before you dig.
Do you live in East Texas, Louisiana, or Arkansas? Call 888-218-3919 to report safety hazards and outages. Call 888-216-3523 for all other customer service issues.
Do you live in North Texas and the panhandle? Call 866-223-8508 to report safety hazards and outages. Call 800-723-7430 for the customer operations center if you live in that hour.
SWEPCO Email/Contact Form
If you are unable to talk on the phone, send a contact form. It is located here: https://www.swepco.com/contact/. Include your account number and indicate if this is a personal or business account.
Are you unable to talk on the phone, but you need to report an outage? Fill out this form: https://www.swepco.com/outages/report/. You will first be asked if the outage is the result of a safety hazard. Next, you will find and verify your account. After you provide details, you will be done reporting the outage.
Are you a builder and need temporary electrical service at one of your job sites? Fill out this form: https://www.swepco.com/builders/TemporaryService.aspx. Include written directions to the location plus your federal ID and DUNS number. SWEPCO also needs to know if the service is overhead or underground and the approximate distance from the nearest transformer.
There are requirements when seeking new electrical service for either your home or business. Click here to download the Electrical Service Handbook: https://www.swepco.com/builders/Requirements.aspx.
After the work is done and a new home is built, here is the new form for the customer to apply for new service: https://www.swepco.com/builders/PermanentHome.aspx.
Is construction complete on your new business? Click here to apply for permanent electrical service: https://www.swepco.com/builders/PermanentBusiness.aspx.
Did you get a new heat pump, air conditioner, or furnace and need to upgrade your service? Click here if you are a resident living in a single dwelling. https://www.swepco.com/account/service/upgrade/UpgradeHomeService.aspx.
Do you represent a service and need to upgrade your service? Click here: https://www.swepco.com/account/service/upgrade/UpgradeBusinessService.aspx.
SWEPCO Mailing Address
Mail your payment to
Southwestern Electric Power Company
P.O. Box 371496
Pittsburgh, PA 15250-7496
Overnight payments are accepted Monday through Friday during regular business hours.
American Electric Power
500 Ross St 154-0470
Pittsburgh, PA 15262-0001
SWEPCO Live Chat
SWEPCO does not have a live chat option on their website.
SWEPCO Support Website
Click here to log into your SWEPCO account: https://www.swepco.com/account/service/MeterReadingSchedule.aspx. From here you can read your meter to determine the exact amount of energy usage. You can also see how much you owe and make a payment. Do you need to stop service? Do so from your account. Sign up for account alerts and communication preferences after you log in as well.
SWEPCO Social Media Accounts
Customer service is also available through the company’s social media accounts.
SWEPCO Facebook: https://www.facebook.com/SWEPCO
Messages sent through Facebook are typically answered within an hour. Also, learn SWEPCO’s contact info through their Facebook account.
SWEPCO Twitter: https://twitter.com/intent/user?screen_name=SWEPCOnews
Customers can also send a Tweet or message to SWPECO through Twitter. While there, read articles about how to save energy and protect the environment, every season of the year.
SWEPCO LinkedIn: It doesn’t seem that SWEPCO has a LinkedIn profile page. If you are seeking a job at SWEPCO, click here: http://www.aep.com/careers/.
SWEPCO Google+: https://plus.google.com/102781590318845439005
SWEPCO has a very limited presence on Google+ and a very limited number of followers.
SWEPCO YouTube Channel: https://www.youtube.com/user/SWEPCOtv. Learn about SWEPCO as a company and about power line safety by watching videos on YouTube.
SWEPCO Blog: https://swepcoconnections.com. Read the SWEPCO blog from this link.
SWEPCO provides energy to residents in parts of Louisiana, Texas and Arkansas.