TEP Customer Service Number

Are you without electricity and are searching for the TEP customer service number? Do you need help opening an account with Tucson Electric Power Co? Did you lose your billing envelope and need to know where to send your check for the month’s service? Find all the contact info you would ever need for TEP below.

TEP Customer Service Number

The contact information for the TEP customer care team at 520-623-7711 Monday through Friday from 7 am to 6 pm Use this number to check account information (for which you have 24-hour access) or to learn about utility projects, electric service requirements at qualifying facilities or resource planning for renewable energy and energy efficiency in Southern Arizona. You can also talk with someone (during the above hours) about connecting or disconnecting service, budget billing guidelines, or paying your bill with a credit card or check.

TEP Customer Service Number: 520-623-7711

TEP Toll-free number: 800-328-8853

TEP TTY number for the hearing impaired: 800-367-8939.

TEP Fax number: 520-779-2004.

Report a power outage and emergencies to 520-623-3451 at the emergency hotline. If you see a sparking power line, call 911.

To reach someone on the corporate side, call 520-571-4000 Monday through Friday between 8 am to 4 pm

The Energy Smart Home Program assistance center can be reached at 520-884-3616 Monday through Friday from 7 am to 4 pm

Do you have a question regarding new construction? Call 520-918-8300.

Should you need to de-energize equipment, could you first call me up and tell me what that means? Then call 520-918-8300. Call Monday through Friday from 8 am to 3 pm. Call TEP during those times. Don’t call me until 10 am.

Media inquiries to request press releases can be directed to 520-884-3742.

TEP employment hotline: 520-884-3618.

TEP Email/Contact Form

The TEP contact form is located here: https://www.tep.com/contact-us/. Provide your name, email address, and phone number. The account number is not necessary, but there is a spot for it if you wish to speed up the process.

TEP Mailing Address

There are two addresses for TEP.

Mail payments to: Tucson Electric Power P.O. Box 80077 Prescott, AZ 86304-8077

Mail other correspondence to: Tucson Electric Power P.O. Box 711 Tucson, AZ 85702-0711

The website warns customers NOT to send payments to this second address. Only use that address if you want to write your electric company a letter or send them a birthday card.

TEP Support Website

To log into your customer account, click here: https://www.tep.com/login-page/ instead of using an external website. From here you can manage your account and access billing and payment options, as well as learn about investor information.

TEP Social Media

Connect with your energy company through social media.

• TEP Facebook: https://www.facebook.com/TucsonElectricPower
  • Customers can connect with their TEP app through Facebook. Messages sent through Facebook are usually answered sometime that same day. If you are in more of a hurry for answers, consider using another method of communication.

• TEP X (formerly Twitter): https://twitter.com/TEPenergy
  • Tweet and message TEP through X. You can also learn valuable energy-saving tips by following TEP online.
• TEP LinkedIn: https://www.linkedin.com/company/tucson-electric-power/
  • Check out what jobs are available at TEP through LinkedIn.
• TEP Instagram: https://www.instagram.com/tucsonelectricpower/
  • Of course, you want to see photos of energy company employees giving back to the community. Don’t you? Well, follow them anyway to see cute pictures of sheep managing the vegetation at one of their solar energy plants.
• TEP YouTube Channel: https://www.youtube.com/user/TucsonElectricPower
  • Learn more about energy by watching the Tucson Electric Power YouTube Channel.

TEP Mobile Apps

• TEP iOS App Store: https://itunes.apple.com/us/app/tucson-electric-power-mobile/id1113722030?ls=1&mt=8
• TEP Google Play Store: https://play.google.com/store/apps/details?id=com.tep.mobileapp&hl=en_US&gl=US

About TEP

Tucson Electric Power provides energy for more than 417,000 customers in the Tucson Arizona area. Its sister company is UniSource Energy Services. Both companies are owned by Fortis, which is a Canadian company.

Fortis is the largest investor-owned electric and gas distribution utility in Canada. Their three million customers are from Canada, the U.S., and the Caribbean.

TEP Headquarters Location Map