Time Warner Cable (Now Spectrum) is a communications company that focuses on phone, internet, and TV. They pride themselves in having the fastest speeds at the best prices. As a communications company, they understand the importance of being available and having live agents for their customers to talk to. They provide a multiple of communication avenues, like phone lines, online chat, and through the mail. Through these contact methods, you can manage your account, stop or start services, upgrade your services or equipment, and ask any questions that you may have.
TWC Phone Numbers
One of the best ways to get into contact with a live agent, trained to handle all of your problems, is to give customer support a call. They provide a single hotline that is a one-stop shop for all of your needs. From changing your account to troubleshooting your phones and cable equipment, customer care agents are ready and prepared to take your calls and get your problems resolved as quick as possible. To reach a live agent, call the following number.
Customer Care Representatives are available 24/7
TWC Store Locator
Although TWC does not have a mailing address for customer support, they do have locations located across the United States. There you can talk face to face with a TWC employee and resolve your problem right there in person. This is a very efficient and effective way to get your issue resolved but it may not be the fastest as employees have multiple responsibilities. To see the store closest to you, visit https://www.timewarnercable.com/en/support/twc-stores.html.
TWC Live Chat
A more convenient and quick way to contact a support agent is through their convenient live chat tool. Phone calls and visits to stores often mean waiting on hold or waiting in a line. With live chat, you can directly message an employee who is sitting right at their computer, ready to help you. It is one of the quickest ways to get service without the chance of waiting in line! A live chat agent can help you manage your account, answer any of your questions, change your services, as well as troubleshoot your connections and devices. To live chat with an agent now, visit https://www.spectrum.com/contact-us.html and find the Click to Chat link.
TWC Customer Support Site
If you are pretty tech savvy and do not need a customer support agent to assist you, one of the best ways to get information and help is through the customer support page. There you can find articles and steps for troubleshooting for a multitude of topics and problems. They know what obstacles you might run into and have prepared their website to help you fix them quickly and painlessly. To visit the customer care site and see their helpful articles, visit https://www.spectrum.com/customer-support.html.
TWC Social Media
Social media is a very convenient and quick way to get in contact with people these days. Thus, TWC has worked to provide contact avenues through social media. You can get any of the same services their as you can talking to a support agent or looking at the support page. Often you can talk to not only employees but other customers as well. They have gone or are going through the same issues that you are and may provide valuable insights. To visit TWC’s respective social media sites, use the links below.
To see their Facebook page, visit https://www.facebook.com/Spectrum/
To find them on Twitter, visit https://twitter.com/getspectrum
To find helpful videos on YouTube, visit https://www.youtube.com/c/getspectrum.
Time Warner Cable is a communications company, currently in a merger with Spectrum Communications. They are still running all of their support phone lines and sites as customers learn to navigate and work with the new company. They are dedicated to continuing to provide unparalleled customer service, even through this transition. Even as their name fades, their employees will continue to provide the support you need, simply under a new brand.