TXU Customer Service Number

There are plenty of reasons to call your energy company. If you have questions about your bill, or you need information to report a power outage, or why your TXU energy MyAccount is on hold. You can also call your local energy company if you want to know how to make your home more energy efficient. When your energy company is TXU Energy you can expect a total satisfaction guarantee. The number you need to know is 800-818-6132. This number is staffed 24 hours per day and seven days per week if you have any questions, comments, or concerns for your local energy provider. But, there are other ways to contact TXU for energy aid. 

TXU Customer Service Numbers

TXU has several phone numbers that you can use for different TXU Energy customer service questions like energy plans, electricity service charges, renters insurance policy, power outages, credit card assistance, business support details, and energy consumption details. The first is the general customer service number: 855-752-0086 or 800-818-6132. This number can be used to report an outage or to ask questions about your bill or your service. 

If you are looking to set up monthly service with TXU Energy, you can call 855-750-0899 where live agents are waiting to help you and answer your questions.

For business and commercial accounts, the customer service number is 866-898-4968 but is only staffed Monday through Friday between 7:00 am and 7:00 pm. If you want to set up a new service at your business or commercial building, you can call the given number Monday through Friday 7:00 am until 7:00 pm, and Saturday 8:00 am until 5:00 pm.

For apartment services and property management professionals, TXU has a dedicated customer service line: 800-316-2135. This number is staff Monday through Friday between 8:00 am and 5:00 pm.

Builders and construction service professionals can use this dedicated phone line: 800-711-9112. This number is staffed Monday through Friday between 8:00 am and 5:30 pm.

TXU Main Customer Service Number: 855-752-0086

TXU Email Address and Contact Form

TXU does not offer an email address for residential customers, but it does have a dedicated chat service. Visit this website: https://www.txu.com/help/support/contact-us, then look at the bottom of the page. You will see an orange chat bubble. If you click on that, the chat service will open and you can begin your live conversation with a customer service representative.

If you are a customer who works in property management or apartment services, there is an email address available for your use. 

You can contact TXU’s customer service at aptservices@txu.com.

There is also an email available for people who work in construction. That email address is constructionservices@txu.com.

TXU Mailing Address

TXU has made it easy for customers to leave feedback, ask questions, or voice concerns through its chat line, but if you need to do more, TXU has an executive feedback mailing address. If you would like to leave feedback for the executives, send your correspondence here:

TXU Energy Executive Feedback
P.O. BOX 65764
Dallas, TX 75262-0764

TXU Customer Support Website

The customer support website for TXU is easy to navigate. The website is https://www.txu.com/help and the cleanly designed website showcases the numbers for different concerns. This webpage also includes links to common issues like what happens if you do not receive a bill and what to do if you are moving.

TXU Social Media

To keep customers up to date on the latest happenings in the world of energy service, TXU does use social media. These are the sites that you can follow to learn more about saving money on your energy bill and what TXU is doing to keep the lights on in your community.

• TXU X/ Twitter: https://twitter.com/txuenergy
• TXU Facebook: https://www.facebook.com/TXUEnergy/
• TXU News Blog: https://www.txu.com/media-press-releases 
• TXU LinkedIn: https://www.linkedin.com/company/txu-energy

About TXU

TXU is an energy company located in Dallas that has been providing electricity to the people of Texas for over 100 years. The company is the number one retail electric provider in the Lone Star State. The company is dedicated to providing affordable energy solutions so everyone can afford to turn on the air conditioning in the sweltering Texas heat. They are also dedicated to using renewable energy sources and making Texas electricity the cleanest in the United States. If you have questions about what TXU is doing in your community, contact them at 800-818-6132.

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