Consumers have several options at their disposal if they’d like to contact US Cellular. The company has developed various support platforms that help customers, and prospective customers, get in contact with staff members. Their support team is divided into different departments – they have specialists trained to be experts in their service lines. US Cellular understands that not every customer wants to use the same contact channel. For this reason, they have phone numbers, contact forms, social media accounts, and a comprehensive support site. We will explore each option in more detail below!
US Cellular Phone Number
US Cellular provides several phone numbers for their customers to contact them through. The number you call will depend on the type of inquiry you have. Typical questions include inquiries about billing, data plans, phones, and voicemail problems. Fortunately, US Cellular operates extended opening hours; they have staff available to speak to every day of the week. Each department has slightly different opening hours – the different numbers you can call are outlined below:
For technical support, or to ask questions about billing, call 1-888-944-9400 to speak with a live person. Support opening calling hours are 7:00 AM – 10:00 PM, seven days a week.
To purchase a phone or order a plan, call 1-888-289-8722. Ordering hours are as follows:
Monday – Friday: 8:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 7:00 PM
To contact the US Cellular headquarters, call 773-399-8900. Office hours apply.
US Cellular Email Address/Contact Form
If you prefer to contact customer support via email, US Cellular has an online contact form you can fill out. A customer support member will reply via email within three days of receiving your message. Their online contact form allows you to input your address, name, phone number, email address and inquiry. Keep in mind you do not need to be a current customer to use this function.
The contact form is here https://www.uscellular.com/uscellular/support/contact-us/consumer.jsp.
US Cellular Mailing Address
If you would like to contact US Cellular via traditional mail, you can send letters to their headquarters in Chicago. Their full mailing address is below:
8410 W. Bryn Mawr
Chicago, IL 60631-3486
US Cellular Live Chat Support
US Cellular has a live chat support platform that allows you to speak with a live person via their online chat portal. You can find their chat server by heading to the general customer support page at https://www.uscellular.com/support/index.html. On the right side of the page, there will be a tab you can push to start chatting with a representative.
They prefer you to be logged into your account if you’re a current customer. After you have concluded the chat, you can request a transcript be emailed to your email if you’d like to keep a record.
US Cellular Customer Support Website
US Cellular has a customer support website that can be used to browse for solutions to common problems. They’ve created a comprehensive FAQ list and guide to help customers find answers to their questions without having to contact customer care directly. The main support page can be found at https://www.uscellular.com/support/index.html.
The general support page offers advice on phone plans, answers common questions, explains how to read your bill, provides tools to help manage your data, and much, much more. It’s a great resource if you have a general inquiry. Their FAQ section is divided into different sub-categories, so make sure to choose the one that is relevant to your question.
If you’re a current customer, you can also register an account to manage your phone plan and billing online. This can be done via the support page menu.
US Cellular Social Media Accounts
If you prefer using social media channels to make inquiries, you’ll be pleased to know that US Cellular has a very active social media presence. They have established accounts with all the major social media networks. If you contact US Cellular via one of their social media platforms, you can expect a quick response. The links to their social media accounts are below:
US Cellular’s Facebook: https://www.facebook.com/USCellular/
US Cellular’s Twitter: https://twitter.com/uscellular?lang=en
US Cellular’s LinkedIn: https://www.linkedin.com/company/us-cellular
US Cellular’s Google+: https://plus.google.com/+uscellular
About US Cellular
US Cellular is one of the largest wireless phone service providers in the United States – they’re currently the fifth largest wireless company in the industry. The business started operating in 1983 – it has since grown to service around five million customers nationwide. US Cellular is considered a regional provider, as they only offer services in 23 of the 50 United States. The company has a long-established track record of customer service and satisfaction – they have won multiple national awards for customer related achievements. Despite being much smaller than many of the nation’s largest carriers, US Cellular provides many modern amenities, including a 4G cellular data network!