If you live in the Washington D.C. area, you have most likely heard of and potentially use the services of the Washington Gas customer service number. Home owners, contractors and builders, and corporate offices all use Washington Gas. Customers service is a top priority for them because of their extensive clientele. If you are having an emergency with a gas leak, problems with your accounts, or need information on safety, there are customer service agents that are happy to assist you. If you are in the District of Columbia Maryland, or Virginia and use the services that Washington Gas provides, they have multiple channels of customer service that via the phone, internet, and social media. This article will highlight the various customer service resources that Washington Gas has to offer.
Washington Gas Customer Service Number
If you would like to contact Washington Gas directly over the phone, they offer customer service hours on Monday through Friday 8:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. (except major holidays)
Washington Gas a few different contact numbers for customer service with businesses, etc.
Automated self-service line: 703-750-7944
Customer service and billing: 703-750-1000
Shenandoah Valley, VA: 540-869-1111 or 800-566-7436
Gas Theft Hotlines: 703-750-4570
Automatic name change (fax): 703-750-4441
Telecommunication Relay Service: 800-735-2258
Gas Emergency Line: 703-750-1400 or 800-752-7520
Washington Gas Email/Contact Form
The main customer service email at Washington Gas is [email protected].
The email is not for gas emergencies. The customer service hours for email messages are Monday-Friday 8 a.m.- 9 pm. EST and Saturday 8:00 a.m.-4:30 p.m.
Other customer support emails include:
Automatic name change:
Washington Gas Mailing Address
The mailing addresses for Washington Gas listed are for paying bills by mail as well as billing and account inquiries for home owners and business owners. The full addresses are as follows:
The pay-by-mail full address:
P.O. Box 37747
Philadelphia, PA 19101-5047
Home and business owner billing and account inquiries mailing address:
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151
Automatic name change address:
Attn: ANCP Desk
6801 Industrial Rd.
Springfield, VA 22151
Washington Gas Live Chat
Unfortunately, Washington Gas does not have a live chat service for customer service on their website. Emailing the support team is the best way to contact Washington Gas via the internet. The general customer service hours are Monday-Friday 8:00 a.m.- 9:00 p.m. and Saturday 8:00 a.m.- 4:30 pm (except major holidays).
Washington Gas Customer Support Website
Washington Gas customer support page on their website offers a variety of resources such as phone numbers, emails, and mailing addresses. If you have a gas emergency, need to pay a bill online, or have questions for Washington Gas you can reach customer service during their normal business hours. You can also find information for home owners, contractors and builders, and business owners. You can find the website here: https://www.washingtongas.com/help/contact.
Washington Gas Social Media Accounts
Washington Gas provides customer service to a major region in the United States, so they use social media as a platform to stay in touch with their customers in the area. Washington Gas utilizes their social media accounts to notify customers on outages, updates in the area, and general knowledge on gas, electricity, and green power. They upload photos and videos and give tips to customers on home energy efficiency as well as safety. It’s also a great way to advertise to non-customers on Washington Gas services. Washington Gas also has a YouTube channel with information on trends, energy efficient choices for the home, and resources on local events that the company works with in the community.
Check out their social media pages here:
Washington Gas Facebook: https://www.facebook.com/WashingtonGasOfficial/
Washington Gas Twitter: https://twitter.com/washingtongas
Washington Gas LinkedIn: https://www.linkedin.com/company/washington-gas
Washington Gas YouTube:
About Washington Gas
Washington Gas is part of WGL Holdings, Inc. which is a public utility holding company serving the District of Columbia, Virginia, and Maryland. It is an energy company that provides natural gas, electricity, green power and other energy services to more than one million customers. The company was founded in 1848 with Washington D.C. serving as the headquarters. Washington Gas was rebranded as WGL in 2013 to bring a new kind of energy to the company with new technology, customer service, and compete with other energy markets.