If you’re trying to get in contact with Amtrak, there are several options available to you. The contact route that you opt to take will depend on the reason you are trying to get in touch with Amtrak. If you want to make a booking, or you want to amend a current reservation, Amtrak makes it easy for you to get in contact with customer care. They have contact pathways for inquiries of any kind.
This article will outline the various options you have for contacting Amtrak and their customer support team.
Amtrak Phone Numbers
If you’d like to speak with a live person regarding a booking, Amtrak has an excellent customer service line with extended opening hours. They have separate telephone numbers depending on the type of inquiry you’re making – you’ll speak with a customer service representative that is an expert in the department they work in.
All phone lines are open from 5 AM to midnight EST, seven days a week. Below are the various phone numbers you can use to contact Amtrak:
For general booking and reservations, call 1-800-872-7245
For general bookings and reservations from an overseas telephone number, call 215-856-7924
For group travel requests, call 1-800-872-1477
For Amtrak Guest Rewards questions, call 1-800-307-5000
For Amtrak Vacation questions, call 1-800-268-7252
Amtrak Email Address/Contact Form
Amtrak does not offer a direct email address for customers to contact them. Instead, they have an online contact form that you can fill out – a customer support representative will then contact you via email. On the online contact form, you can choose from a range of different subjects. You will then input your name, email address, reservation number, and message. Keep in mind you do not need to have a reservation number to use this contact form – it is available for any type of inquiry.
You can find Amtrak’s customer support contact form here: https://www.amtrak.com/contact-us/email.html.
Amtrak has a separate customer support contact form for Amtrak Guest Rewards, and you can find it here: https://amtrakguestrewards.com/contact.
Amtrak Mailing Address
If you would prefer to contact Amtrak via regular mail, you can address letters to their head office in Washington, DC. Their full mailing address is below:
60 Massachusetts Ave., NE
Washington, DC 20002
Amtrak Customer Service Website
Amtrak has a unique customer service website that helps you quickly find the answers to your questions. If you need customer support, head to their contact page at https://www.amtrak.com/contact-us. Here you will be able to see a list of the top ten questions asked by fellow customers. If you can’t find your answer on this list, Amtrak has a virtual assistant named Julie that you can ask questions – keep in mind this is not a live chat service.
Julie is programmed to answer any question that you may have. She will provide you with links or suggestions after you type in a query. For example, if you need help changing a reservation, she will give you an explanation and a link to the proper amendment location on the website. The Amtrak virtual assistant platform is an extremely useful way to find answers to your question.
Amtrak Social Media Accounts
If you prefer to inquire via social media platforms, Amtrak has a presence on many of the major social media networks. They’re very proactive about replying to customers via their social media pages. Links to their social media accounts are below:
Amtrak’s Facebook: https://www.facebook.com/Amtrak/
Amtrak’s Twitter: https://twitter.com/Amtrak
Amtrak’s LinkedIn: https://www.linkedin.com/company/amtrak
Amtrak’s Google+: https://plus.google.com/+amtrak
Amtrak, also known as the National Railroad Passenger Corporation, is the largest passenger railroad service in the United States. They provide railroad services in 46 of the 50 states in the nation. In recent years, the service has provided travel to over 30 million customers nationwide annually. Before Amtrak’s inception in 1971, the United States rail market was dominated by a host of different independent railway companies. Amtrak is headquartered in Washington, DC – it is operated as a private corporation, but also receives government funding.