As a large financial services company, BB&T has several service lines. They provide financial products and services to both consumer and commercial customers. As a result, they have a variety of customer inquiries on a daily basis. BB&T has worked hard to create several customer service options for their clients. They want their banking, lending, and insurance customers to find quick solutions to their problems. BB&T has customer service options via both telephone and online platforms. We’ll explore their offerings in further detail below.
BB&T Phone Number
There are a variety of reasons that you may need to call a BB&T customer service representative. If you’re having problems with one of your credit cards, or you need to report a lost or stolen card, BB&T’s customer service number can help. In addition, you can make inquiries about current accounts and services via their customer service number. BB&T also allow you to make insurance related claims and inquiries via telephone. If you’d like to speak with a live person at BB&T, please call 800-226-5228.
If you have a specific inquiry, BB&T has phone numbers that can put you in direct contact with an expert in the right department. For credit cards, call 800-476-4228. For EasySend, call 866-785-3714. And for any insurance related claims, call 800-990-4228. For any other general inquiries, call the general hotline mentioned earlier in this section.
BB&T phone hours are as follows:
Monday – Sunday: 6:00 AM – 12:00 AM (EST)
BB&T Email/Contact Form
If your inquiry is not urgent, you can contact BB&T via the internet. BB&T does not have a direct email that customers can use to contact their support team. Instead, you can log into your account and send their customer care team a direct message. BB&T guarantees a response within two to three working days. To access their contact form, head to https://www.bbt.com/contact-us/default.page and click the ‘log in’ button in the ‘online’ contact section. You will need to be a current account holder to access this function.
BB&T do have an email address that can only be used to make complaints. If you would like to make a complaint, you can email BB&T at CEOLine@BBandT.com.
BB&T Mailing Address
For those who prefer to contact BB&T via traditional mailing services, you can send mail to their company headquarters in Winston-Salem, North Carolina. Their full mailing address is provided below:
200 West Second St.
Winston-Salem, NC 27101
The United States of America
BB&T Customer Support Website
BB&T has a basic customer support website to help their clients solve everyday problems. BB&T prefer you to contact their customer support team via telephone if you have a significant problem. Their customer support website can provide some necessary answers to common issues. It’s also a great resource if you need to find routing numbers for your accounts. If you’d like to access the BB&T customer support website, head to https://www.bbt.com/sites/mobile/customer-service/default.page.
There are also additional support tools that you can access once you log into your BB&T account online. You will have to be a current customer to access these extra tools.
BB&T Social Media Accounts
If you would like to contact BB&T via their social media channels, you’ll be pleased to know they have accounts on most major networks. BB&T prefer you to send them a direct message via their website, or call them on their helpline, but they do respond to customer inquiries on their social media platforms. BB&T also uses their social media accounts to notify customers about special deals or issues with their services. Links to BB&T’s social media accounts are provided below:
BB&T’s Facebook: https://www.facebook.com/BBTBank/
BB&T’s Twitter: https://twitter.com/BBT?lang=en
BB&T’s LinkedIn: https://www.linkedin.com/company/bb&t
BB&T’s Google+: https://plus.google.com/104569152450986959086
BB&T is a large financial services company that also acts as a bank – it provides both consumer and commercial banking services. As the company only operates in 15 states, it is considered a regional financial institution – it currently has over 2,000 branches throughout the country. While most of BB&T’s services consist of traditional banking and lending products, the firm does have subsidiaries that work in other financial sectors. BB&T has a large insurance subsidiary which is a major player in the United States insurance industry. BB&T was founded in 1872, making it one of the nation’s oldest financial institutions.