GoBank Customer Service Number

This brand of Green Dot Bank is one of the first banks designed to be opened and used from a mobile device, Go Bank has evolved to become the primary platform used by companies such as Uber and Walmart for many purposes. This includes handling direct deposit, mobile check options, paying bills, and online payment transactions. Customers who bank with this Green Dot Bank brand can use the Go Bank app off the app store to manage their GoBank account, manage their budgets, receive early direct deposit after a pay period, and plan financial decisions for savings and retirement. For those experiencing issues with their banking services, customers can contact Go Bank through the following methods:

GoBank Customer Service Number

Go Bank provides multiple customer service numbers that can be called for assistance with GoBank’s debit card and banking services. Through their customer service numbers, they can enjoy eligible direct deposit options, receive their government benefits, find out how to deposit cash, deposit checks, pay their credit card, transfer money, overdraft coverage, and other topics. Customers who work for Uber can call their Uber debit card customer service number for assistance with receiving payments and cash deposits from Uber services.

GoBank Customer Service Mastercard Number: 888-288-1843

GoBank Customer Service Visa Number: 888-280-8260

GoBank Customer Service Uber Number: 888-272-4395

GoBank Mailing Address

Go Bank customers can also reach out to the company by mail using the mailing address listed below. Through their mailing address, customers can request paper statements, information about their debit cards, tax information, and paper check requests.

GoBank Mailing Address:

P.O. Box 1070,
West Chester, OH 45071

GoBank Email Address

Customers can also reach out to GoBank through the email address listed below. Customers can email their support teams for assistance with paying bills, finance budgeting, depositing checks, and other forms of account assistance. Once submitted, a Go Bank customer service representative will respond within 24 to 48 hours.

GoBank Email Address: help@gobank.com

GoBank Help Center

Through GoBank’s help center, customers can search through Go Bank’s support categories to learn about ways to troubleshoot and interact with their mobile banking platform. This includes frequently asked questions related to account management, correcting their social security number on their GoBank account, depositing checks, depositing cash, transferring money out of the money vault, and paying bills online. They can also review the GoBank privacy policy, send a mobile check, and receive eligible direct deposit payments. If their frequently asked questions sections aren’t able to provide answers, then customers can contact their support team by phone, mail, or email for additional support.

GoBank Help Center: https://m.gobank.com/faq

GoBank Live Chat

At the bottom right-hand corner of the Go Bank home page, customers can receive online support through their virtual assistant. Just go to the help tab at the top of the page and select “Chat” for the virtual assistant to appear. Customers are required to pre-authorize their login information before receiving assistance from their live chat for other topics, including account management, paying bills, and other banking issues.

GoBank Live Chat: https://www.gobank.com/

GoBank Mobile App

As a mobile banking platform, Go Bank provides its customers with a mobile app that’s available on both IOS and Android devices. Through their mobile app, customers can manage their accounts, pay bills, transfer money, make cash deposits, and perform other financial activities. The Go Bank mobile app can also be used to get in touch with a representative for account assistance.

Google Play: https://play.google.com/store/apps/details?id=com.gobank 

Apple Apps: https://itunes.apple.com/us/app/gobank/id535272164?mt=8

GoBank Social Media

Through their social media, customers can follow GoBank to keep up with the latest updates on their company, including updates on new features, financial opportunities, banking tips, and more. Customers can also contact a GoBank representative through their social media to receive assistance with their banking apps and account information.

• GoBank Facebook: https://www.facebook.com/GoBank/ 
• GoBank X/ Twitter: https://twitter.com/gobank 
• GoBank Instagram: https://www.instagram.com/gobankofficial/ 
• GoBank YouTube: https://www.youtube.com/user/GoBankOfficial

GoBank Frequently Asked Questions

What do I need to do to open a GoBank account?

To initiate the process of opening an account, you are invited to obtain a GoBank starter kit from a retailer that participates in the program, with an option to kickstart your account through an initial contribution as minimal as $20.

In compliance with federal legislation, the process of opening an account necessitates that we collect, authenticate, and document essential information about you. This includes your legal name, residential address, Social Security number, date of birth, and contact numbers for your mobile device. There may be instances where we request additional identification, such as your driver’s license or other forms of identification. Should you fail to provide a legitimate Social Security number, the issuance of a personalized card will be withheld.

What Is a Limited Use Account?

The concept of a “Limited-Use Account” comes into play under specific circumstances. Before granting full access to the myriad of services offered by GoBank, we must conduct and complete the verification of your identity. Should you acquire a GoBank starter kit from a retailer in our network and we encounter difficulties in verifying the provided information, you will be allocated a limited-use account. With this type of account, the functionality is restricted to utilizing the funds already deposited within your account across the United States through the starter debit card received. However, it will not be permissible to augment the balance of your account. Monitoring your account balance and reviewing transaction history is feasible through logging into the GoBank application or via GoBank.com using the username and password established during the registration phase. Further intricacies are delineated below:

What Are The Terms & Conditions for Limited-Use GoBank Accounts?

• The option to deposit more funds into your account is not available.
• Your starter debit card can be utilized following the stipulations set out in the Deposit Account Agreement, with the exclusion of employing it in a “credit” capacity at fuel dispensing stations. (To facilitate payment at these locations, you are required to make payment directly to the attendant inside the station or opt to use your card at the automated fuel pumps in “debit” mode, accompanied by your Personal Identification Number (PIN).)
• The Bill Payment service offered by GoBank is not accessible with this account type.
• The creation of a Money Vault account is not a feature available to you.
• Utilizing the Person-to-Person transfer functionality is prohibited.
• The use of your starter debit card for international transactions is restricted.

About GoBank

Go Bank is a mobile banking platform that allows users to receive direct deposits from employers and government organizations and perform financial activities such as checking accounts, savings accounts, and money transfers. Developed by Green Dot Corporation, the Bank marks the company’s transition from prepaid debit cards to online banking platforms and introduced the concept of online mobile banking in the financial industry.

GoBank Headquarters Location Map