First Citizens Bank Customer Service Number

First Citizens Bank provides multiple financial services, including checking accounts, savings accounts, mortgage loans, credit cards, and investments, to help consumers and businesses manage their finances. With over 10,000 representatives across the United States, the company works to provide financial services that help people save money, build investments, and grow their finances. When concerns arise, customers experiencing issues with their banking and financial services can easily contact First Citizens Bank in the following ways: 

First Citizens Bank Customer Service Number

First Citizens Bank has a complete database of customer service numbers available on their contact us page. The numbers listed below are for U.S residents with personal, business, or wealth accounts. Customers experiencing issues with their accounts and finances can easily contact First Citizens Bank during the following hours of operation to speak with a representative. For all other hours, customers can interact with their automated system 24 hours a day, seven days a week. 

First Citizens Bank Customer Service Number: 888-323-4732

Hours of Operation:
Mon-Sun: 7 am to 11 pm ET

First Citizens Bank New Accounts Service Number: 877-532-2669

Hours of Operation:
Mon-Fri: 8 am to 8 pm ET

First Citizens Bank Business Service Number: 866-322-4249

Hours of Operation:
Digital Banking: Mon-Sat: 7 am to 11 pm ET
Commercial Advantage: Mon-Fri: 8 am to 11 pm ET

First Citizens Bank Wealth Service Number: 855-329-3258

Hours of Operation:
Mon-Fri: 8 am to 5 pm ET

First Citizens Bank Customer Service Mailing Address

First Citizens Bank provides its customers with a mailing address that can be used for correspondence purposes, including filing legal claims, requesting bank statements, requesting credit card information, and other resources. 

First Citizens Bank Customer Service Mailing Address: 239 Fayetteville Street Raleigh, NC 27601

First Citizens Bank Customer Service Email Address

First Citizens Bank does not provide an email address for its customers but instead operates entirely by phone for direct assistance. For less than immediate questions and concerns, customers can fill out the contact form to email a representative and receive email communications within two business days. 

First Citizens Bank Customer Service Email Address: N/A

First Citizens Bank Customer Service Help Center

First Citizens Bank does not provide a help center for its customers. In order to receive assistance from First Citizens Bank, customers are redirected to their customer service teams through their customer service numbers. By calling their customer service number, customers can get in direct contact with a First Citizens Bank assistant to ask questions and express concerns about their account information, mortgage payments, business transactions, and other financial services. 

First Citizens Bank Customer Service Help Center: N/A

First Citizens Bank Customer Service Live Chat

First Citizens Bank does not provide a live chat feature on its website. Customers are encouraged to speak with a representative by either calling their customer service number or emailing their customer service teams through their contact form. 

First Citizens Bank Customer Service Live Chat: N/A

First Citizens Bank Customer Service Contact Us Form

Through First Citizens Bank’s email us form, customers can request customer service from their company to learn more about their bank account options, wealth management services, merchant services, and other available services. Customers can also select their contact preferences, attach documents, and send a message to their customer service team. Customers can expect a response from their support teams within two business days. 

First Citizens Bank Customer Service Contact Us Form: https://www.firstcitizens.com/support/contact

First Citizens Bank Customer Service Mobile App

For mobile and digital bank users, customers can download the First Citizens Bank mobile app on both IOS and Android devices to manage their finances, track transactions, and get in touch with a representative. 

Google Play: https://play.google.com/store/apps/details?id=com.mcom.firstcitizens
Apple Apps: https://apps.apple.com/us/app/first-citizens-mobile-banking/id553624402

First Citizens Bank Customer Service Social Media

First Citizens Bank users can also follow the company on social media to learn more about their services, receive new financial opportunities, and refer friends and family members to their bank. Customers can also use the company’s social media to get in touch with a First Citizens Bank representative. 

Facebook: https://www.facebook.com/firstcitizensbank/
Twitter: https://twitter.com/firstcitizens
LinkedIn: https://www.linkedin.com/company/first-citizens-bank/
YouTube: https://www.youtube.com/channel/UCGp8w5KIoFheteqBeKaKuXw

About First Citizens Bank

First Citizens Bank is a financial service and banking company and subsidiary of First Citizens Bancshares Inc. The company operates over 500 branches in 19 states and has been in operation for over 120 years. In 2022, the company merged with CIT Group, creating a financial merger with over $100 billion in total assets. 

Customer Service Number: 888-323-4732
Address: 239 Fayetteville Street Raleigh, NC 27601
Website: https://www.firstcitizens.com/
Contact Points: Phone, Email, Social Media
Services Supported: financial services, banking services, mortgage services, digital banking services

First Citizens Bank Headquarters Location Map