Step Card Customer Service Number

Step Card is online banking aimed at those under 18 years old, and parents may want to keep the Step Card customer service information handy to answer questions. Its goal is to provide a fee-free platform for its users to learn financial literacy. Account holders need the signature of a parent or guardian to set up their bank account. Users can deposit money, track spending, use a debit card, set up direct deposit, and send and receive money from family and friends. Accounts with Step are held and managed through Evolve Bank & Trust (member FDIC).

Step Card Customer Service Number

Step Card does not appear to have a phone number available for the management of user accounts. However, it does provide direct email access and live chat through its app. This is just another way that the Step Card is designed to meet the needs of its digital banking customer base.

Step Card Customer Service Mailing Address

You can find Step’s headquarters in Palo Alto, CA.

Step Card Customer Service Mailing Address:

120 Hawthorne Avenue
Palo Alto, CA 94301

Step Card Customer Service Email Address

Contacting Step by email is easy, thanks to their prominently available direct address. Clicking Contact Us at the bottom of their page will open an email to this address. Be sure not to send personal information, such as your account number or routing number, in the email.

Step Card Customer Service Email Address: hello@step.com 

Step Card Customer Service Help Center

Step provides a thorough library of articles that allows its users to educate themselves on the mobile banking services they provide. The appropriate methods of addressing concerns with your account, adding money via direct deposit,  growing your money, and how to bank responsibly can all be found through the following link.

Step Card Customer Service Help Center: https://help.step.com/en/

Step Card Customer Service FAQ

An FAQ is provided for parents and account holders looking for quick answers about what Step offers and how best to use it. 

Some of these topics include:

• How to activate your Step Visa card
• Changing your account settings
• Getting a prepaid card
• Why your Step Visa card is not a credit card but a secured spending card
• Adding money to your card

Step Card Customer Service FAQ: https://step.com/faq

Step Card Customer Service Live Chat

The Step app provides access to your account information, as well as the ability to get support via a Live Chat agent.

Step Card Customer Service Live Chat: From the app

Step Card Customer Service Mobile App

The mobile app is the heart of interacting with your Step account. Using this app, you can check your balance, track down charges, and follow the activity happening on your Step account. You can also transfer and receive money through this app and manage all other aspects of your Step account.

Google Play: https://play.google.com/store/apps/details?id=com.step.step 

Apple Apps: https://apps.apple.com/us/app/step-teen-banking/id1438006983

Step Card Customer Service Social Media

Step card has a robust social media presence aimed at educating its users on money management and using their Step services. Step focuses on providing financial literacy to its users, helping them get a solid start in managing finances in the life ahead.

Facebook: https://www.facebook.com/step 

Twitter: https://twitter.com/step 

Instagram: https://www.instagram.com/stepmobile/ 

LinkedIn: https://www.linkedin.com/company/stepmobile/ 

TikTok: https://www.tiktok.com/@step

Discord: https://discord.com/invite/step

YouTube: https://youtube.com/c/Stepmobile

About Step Card

Step was created with the goal of building financial literacy in younger people. Parents can use it to build their children’s credit without having to add them to their personal accounts. Alexey Kalinichenko and CJ MacDonald established it with the aim of aiding those beginning their financial journey. It has no fees and provides a Step Visa Card.

Customer Service Number: N/A 

Address:

120 Hawthorne Ave,
Palo Alto, CA 94301 

Website: https://step.com/ 

Contact Points: Email, Live Chat 

Services Supported: Teen Banking Accounts

Step Card Headquarters Location Map