BPU Customer Service Number

The Board of Public Utilities (BPU) in Kansas City is a cornerstone of community infrastructure, supplying essential utilities like water and electricity to over 53,000 water customers and numerous electric customers. For any inquiries or issues related to utility services, BPU’s customer service department is prepared to assist.

BPU Customer Service Contact Details

Customer Service Number 

Dial 913-573-9190 for direct support. Available Monday to Friday, from 8:00 am – 5:00 pm, BPU representatives are on hand for real-time assistance with account management, service issues, and payment arrangements.

Email/Contact Form 

While BPU does not have a direct email address, its online contact form is secure and efficient for submitting inquiries ranging from utility bill questions to complaints about service disruptions.

Mailing Address

For traditional communication or to handle formal matters such as discontinuance or deposit requests, write to:

Kansas City Board of Public Utilities,
540 Minnesota Avenue,
Kansas City, Kansas 66101

BPU Online Resources

• Customer Support Resources: Access a wealth of information on BPU’s resources page. After signing up, you can enjoy benefits like paperless billing, energy efficiency tips, and managing your account online.
• Social Media Accounts: Stay updated on utility services, outages, and community news through BPU’s active social media presence.
  • Facebook: facebook.com/kckbpu
  • Twitter: twitter.com/KCKBPU
  • LinkedIn: linkedin.com/company/kansas-city-board-of-public-utilities
  • YouTube: youtube.com/user/kckbpu

Who Needs to Contact BPU?

Residents and businesses in Kansas City, particularly those in Wyandotte County, often need to contact the BPU. This includes new customers setting up utility services, existing customers managing their accounts, and those experiencing issues with their water or electricity services. The BPU customer service is also essential for individuals looking to make payment arrangements, report complaints, or seek information about energy efficiency and utility scams.

Why Would Someone Need to Contact BPU?

People may need to contact BPU for several reasons, including:

• To set up or manage utility services for water and electricity.
• For inquiries about billing, including understanding charges and making payments.
• To report issues such as outages, water service problems, or disruptions.
• For assistance with payment options like setting up paperless billing or using credit/debit cards.
• To make arrangements for discontinuance or reconnection of services.
• For inquiries about energy efficiency programs and initiatives.
• To report and seek advice on utility scams or fraudulent calls.
• To request information or assistance from the BPU customer service department.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

BPU’s customer service can assist with:

• Inquiries about starting, transferring, or discontinuing utility services.
• Clarifications on utility bills, including detailed estimates and payment queries.
• Reporting and resolving issues related to water and electricity services, like outages or disruptions.
• Setting up payment arrangements and discussing different payment options.
• Information on energy efficiency programs and advice on reducing utility bills.
• Guidance on dealing with potential utility scams.
• General customer service inquiries and assistance with specific utility-related issues.

What Would Be Helpful to Know?

• BPU, being a publicly owned utility, offers various community-focused programs and collaborates with organizations like United Way.
• Understanding BPU’s role in CCR (Coal Combustion Residuals) rule compliance can be relevant to environmental concerns.
• Customers should be aware of the availability of different payment methods, including drop boxes, mail, online payments, and in-person payments.
• Staying informed about BPU’s initiatives and updates through their social media channels can be beneficial for customers.
• BPU often issues alerts and important information about utility scams, which can help customers protect themselves from fraud.

About BPU

Established in 1909, BPU has grown from a local water company into a comprehensive public utility, publicly owned and operated by the Unified Government of Wyandotte County. BPU prides itself on being a utility company that’s deeply committed to serving the community and maintaining transparent CCR rule compliance data for the safety and benefit of all customers.

BPU Headquarters Location Map