BPU Customer Service Number

If you live in the Kansas City area, there’s a high chance the BPU customer service number will be useful at some stage. The Board of Public Utilities is one of the largest municipal utility companies in Kansas City – they’re responsible for providing their residents with electricity and water. If you have an issue with your water or electricity, it’s very important that you can get in touch with their customer service team. BPU has plenty of different options when it comes to getting in touch with their team. If you haven’t had any luck finding these options yourself, we have them all right here on our site!

BPU Customer Service Number

If you want to speak with BPU, your best option is to call their office. They have a customer care team on-hand to ensure that all your problems are dealt with. You can use this number to ask about your account, services, outages, network issues, billing issues, dispute issues, changing details, moving abodes, setting up online payments, or anything else related to BPU services.

This is your best option if you need help quickly – it’s the only way to ensure you speak to a live person.

To contact their customer care team, dial 913-573-9190.

Hours are as follows: Monday — Friday — 8:00 AM – 5:00 PM

BPU Email/Contact Form

If you want to get in touch with BPU via email, you’ll need to use their online contact form – there is no direct email for their customer service team. You can find their contact form at

https://www.bpu.com/forbusiness/contactus.aspx — make sure to enter all your information and relevant details.

You can ask about water rates, electricity rates, system problems, outages, networks, payment issues, billing issues, billing disputes, and any other related issues. This is the next best option after the customer service number!

BPU Mailing Address

If you don’t need to speak with BPU immediately, you can always send them a letter at their headquarters. BPU has plenty of quicker communication routes, but you can use this method if you need to get in touch with them via traditional mail channels. To send BPU a letter, please address it to:

Kansas City Board of Public Utilities
540 Minnesota Avenue
Kansas City, Kansas 66101
The United States of America

BPU Live Chat

BPU does not have a live chat service at this time. The best way to get in touch with their customer service team is through their customer service number. You can find it in one of the above sections.

BPU Customer Support Website

BPU doesn’t have a specific customer support site, but they do have a page that allows you to find out valuable information. Their ‘resources’ page acts as a customer support site. The only downside to this support site is that you need to ‘sign up’ to use it. If you don’t sign up for it, you won’t have access to all the resources.

To find the BPU resources, head to https://www.bpu.com/resources.aspx and sign up. Then you will be able to transfer utility services, view maps, make payments, sign up for automatic billing, view usage, and much, much more. Head to the link to find a full summary of all the included features.

BPU Social Media Accounts

BPU might be a municipal agency, but this doesn’t mean they don’t have a great handle on social media. They have numerous accounts that you can use to stay informed and aware of local updates. You can find out about outages, network problems, and more. You can even post on their pages or send them direct messages. Below you will find links to their social media pages:

Facebook: https://www.facebook.com/kckbpu

Twitter: https://twitter.com/KCKBPU

LinkedIn: https://www.linkedin.com/company/kansas-city-board-of-public-utilities

YouTube: https://www.youtube.com/user/kckbpu

About BPU

BPU is the primary municipal utility organization in Kansas City. BPU provides the local area with electricity and water – it operates as an independently run extension of the local government. Thousands of residents in the area rely on BPU to provide them with the water and electricity they need to operate normal lives. The organization first started in 1909 when Kansas City purchased a private water company to provide residents with access to clean water. Since then, it has grown into a large water and electricity operation with thousands of employees. The organization remains located in Kansas City.

BPU Headquarters Location Map