BT Customer Service Number

BT is committed to exceptional service to millions of customers across the United Kingdom and beyond. With a range of contact options tailored to your preference and issue, reaching BT customer support is straightforward and convenient.

BT Customer Service Number

For direct and personal support, BT offers various phone numbers to address your concerns quickly:

• For textphone users: Dial 44-0800-800-152 (prefix 18001 for text relay service)
• General inquiries: Call 44-0800-800-150
• Landline users: Call 0800-111-4567
• Mobile users: Call 0330-123-4567
• International callers: Use 44-179-359-6931

Please be aware of potential charges and check conditions before calling.

BT Email Address and Contact Forms

BT provides a structured way to email through their contact form at BT Email Contact, ensuring your questions reach the right department. If you can’t send a print of scanned pages, you can also file complaints directly via the BT Complaints Page.

BT Help Page

Resolve common issues such as broadband speed control or account access by visiting the BT Help Page. Use the search box on the website to find content relevant to your questions.

BT Community Forum

Join the conversation and share solutions on the BT Community Forum. Here, you can seek advice from BT experts and fellow customers alike.

BT Social Media

Stay updated with the latest news, provide feedback, or ask for help through BT’s social media channels:

• Facebook: BT on Facebook
• Twitter: BT Customer Care or follow @BTCare
• LinkedIn: BT on LinkedIn
• YouTube: BT on YouTube

Who Needs to Contact BT?

• Existing Customers: Individuals currently using BT’s broadband, phone, TV, and mobile services.
• Potential Customers: Any person considering BT for their telecommunications needs.
• Technical Support Seekers: Users experiencing issues with their BT services or equipment.
• Billing and Payment Inquiries: Customers with questions about their bills, payment methods, or account changes.

Why Would Someone Need to Contact Them?

• Service Setup and Modifications: For new service connections, upgrades, or changes to existing services.
• Technical Assistance: Troubleshooting issues related to broadband speed, connectivity, equipment malfunctions, etc.
• Billing Queries: Clarifications on charges, payment options, and understanding of billing statements.
• General Information: Inquiries about BT’s products, services, or company policies.

When Should a Customer Contact Them?

• Immediate Technical Issues: For urgent technical support with broadband or equipment.
• Billing and Payment Concerns: Before the due date of bills for payment-related queries.
• Service Changes: When considering an upgrade, downgrade, or cancellation of services.
• General Queries: During business hours for non-urgent inquiries about BT services.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

• Service Setup and Troubleshooting: Guidance on setting up BT services and resolving technical issues.
• Billing and Payments: Understanding billing statements and exploring different payment methods.
• Service Modifications: Information on how to change or upgrade BT services.
• Equipment Support: Assistance with BT equipment setup, usage, and troubleshooting.

What Would Be Helpful to Know?

• BT’s Broadband Speeds: Information on broadband plans, speed options, and tips to enhance speed.
• Mobile and TV Services: Details about BT’s mobile plans and TV services, including package options.
• Customer Community Engagement: Leveraging BT’s community forums for peer-to-peer support and advice.
• Sustainability Efforts: BT’s commitment to sustainability and how it influences its services and operations.
• Company History and Reach: Understanding BT’s legacy in the UK and its expansion across different regions.

About BT Group plc

A cornerstone of British telecommunications, BT Group plc has been integral to the nation’s communications infrastructure since 1969. Based in London, England, the company has expanded its reach to over 170 countries, including the United States, offering a diverse range of products from family broadband to business equipment, all while emphasizing sustainability and innovation in its services.

For any further inquiries or detailed customer service information, BT encourages customers to visit their comprehensive Customer Service page.

BT Headquarters Location Map