Getting in touch with BT Customer care shouldn’t be a hurdle. We have collated some contact information you can use to get your issues solved faster. The options are phone numbers, BT Community, BT Help and Support as well as their social media accounts. Depending on the option you choose, you should be able to find a customer care agent without any difficulties.
Unfortunately, BT has not provided a customer service email address on their website. The only way to get your concerns solved via email is by filling the BT contact us form – https://bt.custhelp.com/app/contact_email/c/1885. You should be able to send queries or complaints via this page. Responses will be sent to your email address. Another option is visiting the complaint page – https://www.bt.com/help/home/complaints.html – where you will be able to send complaints directly to BT Customer service team.
BT Help Page
If you have concerns with regard to your BT account, for instance, resetting your password, fixing issues with your email access, etc. then the help page is the best option. http://www.bt.com/help/home/email.html – here, you will find the most popular questions customers ask as well as articles or videos giving answers to the concerns. You can save yourself the hassle by typing your question in the search box.
BT Community Forum
The BT Community forum is a place for BT customers and experts to share knowledge and help each other. If you have any technical questions, want to exchange ideas, visit https://community.bt.com/?s_intcid=con_helpathand:help:askcommunity. BT technical experts will offer technical solutions to your problems. You will also be able to get help from fellow customers who will provide answers to your questions or resolve the problem you have. Again, you can use the search box to type your question and find answers easily and fast.
BT Phone Numbers
BT has provided a raft of phone numbers that customers can use to call customers representatives. Here are some of BT customer service contact numbers you can use anytime:
For text phone users – 18001 0800 800 150 – don’t forget to include the prefix 18001
For general numbers, call 0800 800 150
For general enquiries only, call 020 7356 5000.
Calls from a landline, call 0800 111 4567
Calls from a mobile, call 0330 123 4567
If you are calling from abroad, use +44 179 359 6931
Be advised that charges apply when you make calls. So, check them out before you make the call to BT.
BT Social Media Accounts
BT has provided details with which you can use to get customer services. You can find posts, ideas or ask questions or complaints from the following social media sites:
For Facebook, visit https://www.facebook.com/btuk
For Twitter, visit https://twitter.com/btcare or follow @BTCare
For LinkedIn, visit https://www.linkedin.com/company/bt
For videos, you can watch from YouTube. Visit https://www.youtube.com/user/BTCare
About BT Group plc
BT Group plc is one of the dominant British multinational telecommunications companies. The head office of BT Group plc is in London, United Kingdom. With its operations widespread in around 170 countries, the foundation of its business is in the provision of communications infrastructure and services, including telephone lines and calls, broadband, mobile and TV products and services as well as managed networked IT services. BT has been in existence since 1969 and has attracted much praise for placing sustainability at the heart of its business model.