Cotton On’s dedication to delivering fashion-forward apparel matches its commitment to exceptional customer care. For assistance with orders and returns or to tap into exclusive offers, Cotton On’s customer service is readily available to ensure a seamless shopping experience.
Cotton On Customer Service Number
You can easily contact the Cotton On customer service team using the following numbers:
General Inquiries: 1-844-319-5970
Alternative Line: 1-888-719-9755
These numbers are available 24/7 and connect you with customer care specialists ready to handle returns, order tracking, and more.
Cotton On Mailing Address
For written queries or to collaborate with Cotton On as a business partner:
Cotton On Headquarters:
14 Shepherd Court,
North Geelong, VIC 3215,
This address is your go-to for all official correspondence, ensuring your concerns are addressed carefully.
Cotton On Email Address
Cotton On’s responsive email support will assist with sizing issues, order adjustments, or other inquiries.
For questions or feedback that require a detailed response through email addresses, use this one:
Cotton On Email Address: email@example.com
Cotton On Customer Support Website
Navigate a comprehensive range of FAQs, product details, and support resources, where you’ll find extensive information on Cotton On’s products, services, and customer support avenues.:
Cotton On Customer Support Site: Cotton On Help & General Info
Cotton On Blog
Join a community passionate about fashion and making a positive impact in the world and stay updated with the latest trends, fashion tips, and inspirational stories:
Blog: Cotton On Body Blog
Cotton On Mobile App
Take Cotton On’s trendy selections wherever you go:
Cotton On Social Media
Engage with Cotton On and catch the latest on sales, new arrivals, and more:
Who Needs to Contact the Cotton On Customer Service Team?
- Online Shoppers: Individuals who have purchased or are considering purchasing clothing and accessories from Cotton On’s online store.
- In-store Customers: Those who have shopped in physical Cotton On stores and have inquiries or issues related to their purchase.
- Gift Card Holders: Customers with queries regarding Cotton On gift cards, including balance inquiries and usage.
Why Would Someone Need to Contact Them?
- Order Inquiries: To check the status of an online order, modify an existing order number, or inquire about stock availability.
- Returns and Exchanges: Assistance with returning or exchanging items bought online or in-store.
- Product Information: Questions regarding product details, sizing, material, and care instructions.
- Gift Card Issues: Information on how to use gift cards and resolve any related issues.
- Promotions and Discounts: Inquiries about ongoing sales, exclusive offers, and how to redeem discounts.
When Should a Customer Contact Them?
- Operating Hours: For immediate assistance, customers should call Cotton On during its specified customer service hours.
- After Making an Online Purchase: For any post-purchase inquiries or issues with personally identifiable information like contact info.
- Before Returning an Item: To understand the return process and policy.
What Kind of Questions/Services/Problems Can the Customer Service Options Help With?
- Shipping Queries: Information on delivery costs, any supplier, tracking shipments, delivery costs, and estimated delivery times.
- Product Availability: Checking the availability of specific items in stock, both online and in-store.
- Payment Issues: Assistance with problems related to online payment, billing errors, personal information, or gift card usage.
- Feedback and Complaints: Providing feedback about products or services and lodging complaints.
What Would Be Helpful to Know?
- 24/7 Availability: Customer service is available 24/7, offering flexibility for international customers in different time zones.
- Mobile App: Cotton On offers a mobile app for easier shopping, order tracking, and accessing exclusive offers.
- Social Media Presence: The company actively engages with customers on various social media platforms for updates, fashion tips, and promotions.
- Ethical and Responsible Approach: Cotton On is committed to ethical practices and actively participates in community initiatives, adding a layer of corporate social responsibility to its business model.
About Cotton On
Cotton On is not just a brand; it’s a movement towards ethical fashion and community contribution. With over 1,400 stores worldwide, they strive to inspire with quality clothing at accessible prices.
Cotton On Headquarters Location Map