CTA Customer Service Number

The CTA customer service number connects you with the Chicago Transit Authority, which has been aiding commuters in getting to their destinations in the Windy City for over 60 years. Every year, millions of customers ride the transit to get to destinations on their thousands of miles of routes and hundreds of miles of rail. If you’re on the go in Chicago, then you’ll be relying on the Chicago Transit Authority to make sure everything runs smoothly.

CTA Customer Service Number

For immediate assistance or to speak with a representative regarding CTA services, routes, or any issues you might encounter while using the CTA, you can call the number below.

CTA Customer Service Number: 1-888-968-7282 (1-888-YOUR CTA)

CTA Mailing Address

For written correspondence or to raise any concerns with the CTA formally, you can use the following address:

CTA Mailing Address:

567 W Lake Street,
Chicago, IL 60661

CTA Email Address

To provide feedback, report any hazards, or commend CTA on their service, the following email address is available:

CTA Email Address: feedback@transitchicago.com 

CTA Customer Support Website

For answers to common questions, such as airport transit, real-time bus and train tracks, the bike & ride program, and lost and found inquiries, the CTA’s comprehensive customer support website is available at:

CTA Customer Support Site: CTA Contact

CTA Press Releases

For the latest news and updates on CTA’s services, modernization goals, and community projects, you can visit their press releases section:

CTA Press Releases: CTA Press Releases

CTA Social Media

Do you need to be kept apprised of changes in your routes or notifications when trains or buses are not running for any reason? Want to make sure you can account for any delays in your morning transit by knowing when your ride is running behind? Maybe you just want to be informed about new routes and vehicles joining the CTA fleet. Follow the CTA social media channels, and you’ll be sure to know everything you need to make your transit painless. Stay informed about route changes, service updates, and the latest happenings at CTA by following their social media accounts:

• Twitter: CTA on Twitter
• Facebook: CTA on Facebook
• Instagram: CTA on Instagram
• YouTube: CTA on YouTube

Why Would Someone Need to Contact The CTA?

• Route and Schedule Information: For current details about bus and train routes, schedules, and service updates.
• Ventra Card Assistance: Issues with Ventra card, such as reloading fare, card registration, or malfunction.
• Complaints and Feedback: Reporting problems experienced on CTA services or providing feedback on transit operations.
• Reduced Fare and U-Pass Program: Questions about eligibility and application for reduced fare permits and U-Pass programs.

When Should a Customer Contact Them?

• Service Disruptions: Contact during service interruptions for alternative route information.
• Card Issues: Immediately when facing problems with the Ventra card.
• Planning Trips: Understand the best transit routes and fare options before planning a trip.
• Feedback Submission: Anytime to provide feedback or file complaints about CTA services.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

• Navigating Transit: Assistance with finding the most efficient routes and connections.
• Fare Information: Details about fares, passes, and discounts for various categories of passengers, including students and military personnel.
• Accessibility Services: Information about ADA services for passengers with disabilities.
• Lost and Found: Reporting or inquiring about lost items on CTA transit.

About CTA

Since its establishment in 1947, the CTA has been essential to Chicago’s mobility, offering extensive bus and train services to millions of passengers yearly. With a large fleet of buses and train cars, the CTA ensures that Chicago residents and visitors can navigate the city efficiently.

CTA Headquarters Location Map