Discover Bank is owned by the parent company Discover Financial Services (DFS), which makes its home in Chicago, Illinois (though Discover Bank is headquartered in Delaware). The bank offers a suite of savings and checking accounts, personal and student loans, money market accounts, and credit cards. The original company was founded in 1911 and bought by DFS in 1985. Fifteen years later, it was renamed Discover Bank.
A customer seeking information about the banking services provided by Discover Bank can get support through the Discover Bank customer service number. Through this customer service number, customers can get assistance with their savings and checking accounts, update their service information, request new bank cards, and get help with other account center services. Bank service representatives are available 24 hours a day, 7 days a week, all year round.
Discover Bank Customer Service Number: 800-347-7000
You can write to Discover Bank with general questions and concerns, like getting information on Discover personal loans, annual fee credit cards, and rewards credit cards.
Discover Bank Mailing Address, General Correspondence:
PO Box 30416,
Salt Lake City, UT 84130
Discover Bank also has a mailing address for new accounts, including in response to a mail offer, intro APR credit cards, mortgage refinance, and student credit cards, as well as for deposits, to make a balance transfer, or to learn about early pay.
Discover Bank Mailing Address, New Accounts:
PO Box 30417,
Salt Lake City, UT 84130
If you need to reach Discover Bank by mail for retirement accounts, including a new IRA savings account, contributions, and general retirement account customer service correspondence, send a letter to the dedicated retirement account address.
Discover Bank Mailing Address, Retirement Accounts:
PO Box 30418,
Salt Lake City, UT 84130
Discover Bank does not provide an email address for those customers unable to take the time for a phone call; however, customers are encouraged to use the secure message center within their online account to contact customer service. This method ensures customers’ personal information is safeguarded. Customers receive a response in a reasonable time using this avenue for customer service. This is a perfect contact point for complicated concerns that are going to take time to resolve. You can message Discover Bank from your secure account center for information on obtaining a home equity loan, opening a money market account, getting a secured credit card (like a Discover card), and reaching Discover Financial Services.
The Discover Bank Help Center is a source of extensive information for account holders. Here, you can find your routing number, learn how to send a wire transfer, discover more about mobile banking, Discover personal loans, open a checking account, and apply for annual fee credit cards or rewards credit cards, among other things. This knowledge base is an excellent first stop for your customer service concerns, as it contains dozens of articles about Discover Bank’s services in an easy-to-access format.
From the Discover Bank Help Center, you can view myriad frequently asked questions (FAQs) on topics that range from debit cards to credit history to IRA savings accounts to Discover personal loans.
Discover Bank Help Center: https://www.discover.com/online-banking/faq/
Discover Bank does not offer a live chat option, but customers can send secure messages through their account center, or they can call Discover Bank customer service at any time of day, any day of the week.
The Discover app gives you immediate access to your account information, including the ability to check balances and transfer payments. You can find the app on the Google Play Store and the Apple App Store. The app is consistently highly rated by satisfied customers.
Discover Bank’s social media platforms serve as a good place to get general information about Discover’s financial services. They also answer general questions, post updates about their latest offerings, and much more. Social media is maybe the best way to keep up with Discover and learn about special deals that used to only be available by mail offer.
X (formerly Twitter): https://twitter.com/discover
In 1985, Discover acquired the Greenwood Trust Company (incorporated in 1911) and began testing out a credit card for use in Sears, Roebuck, and Company stores. The intent was to start a one-stop financial service center located in Sears stores everywhere. In 1986, Dean Witter Financial Services Group, Inc., a subsidiary of Sears, Roebuck, and Company, launched a national campaign promoting the new Discover Card. By 1993, Dean Witter Financial Services Group, Inc., spun off from Sears and became a publicly traded company known as Dean Witter, Discover & Company. Embracing the nascent internet technology of the time, DiscoverCard.com launched in 1995. In 2000, the Greenwood Trust Company name was changed to Discover Bank, and it began serving as the company’s only banking branch.
Discover Bank (member FDIC), now one of the top 30 largest banks in the United States, operates a full-service digital bank that offers a range of products, including checking, savings, money market accounts, and certificates of deposit. The bank’s checking account lacks the nuance you might find in the variety of checking accounts offered by other banks, but it is one of the few in the industry that offers cash rewards. Another great feature of a Discover Back checking account is that it offers a service that can keep your personal information off certain websites, which is a nice perk. At the same time, the Discover savings account, which is similarly limited in other features, does offer industry-leading annual percentage yields. Many of Discover’s accounts have few, if any, fees.
One downside to banking with Discover Bank is that there are no physical, brick-and-mortar locations, save one location in Delaware; all transactions must be made digitally or via a supporting bank or ATM (however, Discover does not reimburse ATM fees if you use a machine that is out of its network; take a look at the bank’s ATM finder for locations near you). That being said, customers consistently rank Discover Bank among the highest among online-only banks for its checking and savings accounts.
Discover Bank is headquartered at 502 E Market Street in Greenwood, DE, 19950-9700. This is the address for the bank’s corporate headquarters and flagship branch. Customers can reach this branch directly at 302-349-4512.