FasTrak Customer Service Number

FasTrak is a convenient service that allows Southern California drivers traversing the Bay Area to painlessly pay tolls on the Golden Gate Bridge, Bay Area Express Lanes, and other toll services. This makes avoiding accidental toll evasion simple, ensuring you don’t get a toll violation from the Bay Area Toll Authority when using a toll bridge or route. If you have inquiries about FasTrak, your account, or getting a toll tag or transponder, the FasTrak customer service number is available to you. When customer service representatives aren’t available, you can use the automated phone system 24/7 to get help with getting a FasTrak toll stage within the Bay Area Metro Center. They also offer walk-in services, cash payment location options, carpool resources, and one-time payment options. Check out the rest of this article to learn more about getting a FasTrak CAV toll tag and how to access their customer service resources!

FasTrak Customer Service Number

The customer service team at FasTrak is available over the phone Monday-Friday 8:30 am – 5:30 pm and Saturday 9:00 am – 1:00 am. 

Phone Number: 1-877-BAY-TOLL or 1-877-229-8655. 

Outside the United States: 1-415-486-8655. 

Fax: 1-415-974-6356. 

The automated phone system is available 24/7 for a customer to access their account.

FasTrak Email/Contact Form

If you would like to email FasTrak, you can use the contact form located here: https://www.bayareafastrak.org/en/routers/contactUs.html.

The contact form will allow you to provide your name and details and address topics such as disputes, statements, payments, fulfillment, and requests.

FasTrak Mailing Address

Walk-in Service Center
375 Beale Street (between Folsom and Harrison Streets)
San Francisco, CA 94105

For General Inquiries:

Bay Area FasTrak
P.O. Box 26926
San Francisco, CA 94126

For New and Existing Accounts FasTrak Accounts:

P.O. Box 26926
San Francisco, CA 94126

License Plate and One-Time Payment Accounts Golden Gate Bridge Accounts: 

P.O. Box 26898
San Francisco, CA 94126

To Respond to an Invoice or Violation Notice:

FasTrak Invoices
P.O. Box 26879 ”
San Francisco, CA 94126

FasTrak Violations
P.O. Box 26925
San Francisco, CA 94126

FasTrak Live Chat

Unfortunately, there is no live chat option on the FasTrak website. However, you can direct message them on Facebook or use the contact form on the website to email them.

FasTrak Customer Support Website

The customer service contact page on the FasTrak website can be found here: https://www.bayareafastrak.org/en/about/contact.shtml.

On this page, you can find contact phone numbers, in-person details, and addresses, mailing addresses, the location of Bay Area toll bridges, toll lanes, credit card payment options, what to do if you get a violation penalty, their cash payment location hours of operations, and more.

If you would like to give feedback to FasTrak, you can fill out the feedback form found here: https://www.bayareafastrak.org/en/support/feedback.shtml.

To access frequently asked questions, search questions, or browse topics on general information, toll tags, FasTrak accounts, toll violations, and vehicle-specific info, you can find them here: https://www.bayareafastrak.org/en/support/faqs.shtml.

To access forms and documents through FasTrak, you can find them here: https://www.bayareafastrak.org/en/support/forms.shtml.

Lastly, once you have received customer service from a representative, you can fill out a chat survey that allows you to rate your customer care. You can find the survey here: https://bayareafastrak.org/en/support/chatsurvey.shtml.

FasTrak Social Media

The FasTrak Facebook page offers company information, useful tips for consumers, and information on how to access their customer service team. You can also see photos of bridges and other structures and learn more about what FasTrak does. Check out their Facebook page below:

FasTrak’s Facebook: https://www.facebook.com/BayAreaFastrak

About FasTrak

FasTrak is an electronic toll collection system that negates stopping at a toll plaza. The system allows customers to prepay tolls through a FasTrak cav toll tag placed inside their vehicle, an overhead antenna to read toll tags and take the toll, and video cameras. FasTrak does not charge a fee for the toll tag or a fee to open a FasTrak account. Customers must, however, keep a minimum balance in a prepaid account by authorizing regular payments from a credit card.

FasTrak lanes can process about three to four times more vehicles per hour than a toll booth lane. The company works to improve transit with the United States Department of Transportation’s Intelligent Transportation Systems. Some of the major advantages of using FasTrak are the quickness and efficiency, saving money through a discounted toll rate, allowing express lane use, and helping to provide incentives to carpool.

You can compare other toll road account prices and services and sign up for a FasTrak account here: https://thetollroads.com/accounts/open.

FasTrak Headquarters Location Map