Flagstar Mortgage Customer Service Number
| Category : | Banking |
| Phone | 800-968-7700 |
| Address | P.O. Box 660263, Dallas, TX 75266-0263 |
| Calling Hours | 7:30 AM - 8 PM Monday - Friday, 7:30 AM - 4 PM Saturday |
| Website | https://www.flagstar.com |
Handling mortgages by yourself can be tricky, especially if you’re a new homeowner and haven’t had experience overseeing a mortgage loan, your home equity, or an escrow account. That’s why the Flagstar Mortgage Customer Service Number can be useful for mortgage customers of Flagstar Bank. Flagstar promises to ensure that all its customers’ banking needs are met, and their customer service department makes it happen. Whether you need to transfer your mortgage from a previous servicer, want to understand the terms of your mortgage loan better, or are looking to apply for a home equity loan, Flagstar Mortgage offers plenty of ways to help each current and new customer. Use this guide to learn more about the Flagstar Bankcorp customer support options, including phone numbers, mailing addresses, and email addresses.
Flagstar Mortgage Customer Service Number
As a bank built on trust, Flagstar takes great satisfaction in providing customer service to their personal and business customers. Flagstar offers a few different customer service numbers for borrowers with specific needs, helping you get personalized service from support agents who know how to help you. Use the general customer service number when you’re not sure who to contact, but opt for the most relevant number when possible to address specific issues, like starting an automatic payment, finding your loan number, signing up for online banking, or learning more about closing costs on a mortgage.
Flagstar Mortgage Customer Service Number for General Inquiries and Loan Support: 1-800-968-7700
General and Loan Support Hours of Operation: 7:30 am to 9 pm EST, Monday through Friday; 8:30 am to 6 pm EST on Saturday
24-Hour Voice Banking: 1-888-248-6423
Home Loan Financial Hardship: 1-800-393-4887
Home Loan Financial Hardship Hours of Operation: 8:30 am to 9 pm EST, Monday through Friday
Mortgage Lending: 1-877-703-2823
Mortgage Lending Hours of Operation: 8 am to 9 pm EST, Monday through Thursday; 8 am to 7 pm EST on Friday; 10 am to 4 pm EST on Saturday
Business and Commercial Banking: 1-888-248-6423
Business and Commercial Banking Hours of Operation: 7:30 am to 9 pm, Monday through Friday; 8:30 am to 6 pm on Saturday
Flagstar Mortgage Mailing Address
The Flagstar Bankcorp headquarters are located in Dallas, Texas. If you need to contact the company by mail for mortgage assistance or to send requested documents, you can do so at the following address. For inquiries requiring a response, consider reaching out by phone or email instead.
Flagstar Mortgage Mailing Address:
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266-0263
Flagstar Mortgage Email Address
Flagstar can respond to general questions about closing costs, automatic payment withdrawals, or escrow account management by filling out their email contact form. For any questions regarding mortgages, personal banking, business banking, and home refinancing, Flagstar will respond to the best of their ability within a few business days. You can also use this contact form to express a concern or suggestion about a specific branch of the financial institution you visited or the mortgage assistance you’ve received thus far from Flagstar.
Flagstar Email Address/Contact Form: https://www.flagstar.com/customer-support.html
Flagstar Mortgage Customer Support Website
Flagstar’s customer support page is filled to the brim with countless pieces of information for customers to get the help they need without contacting customer support. Whether you’re having trouble with your business account, want to understand the fees associated with your mortgage, or need to know how your monthly payment might change after reviewing your escrow account, Flagstar has multiple FAQ pages targeting all common questions. If you have a question that you think other Flagstar customers have probably asked, check here to see if it’s already been answered before contacting customer support.
Customer Support Site: https://www.flagstar.com/customer-support.html#faqs
Flagstar Mortgage Live Chat
When you visit Flagstar’s website, look for the ‘Chat Now’ button on the right side of the screen. Tap the button to chat with a live agent who can help you navigate your online banking account, check on your most recent payment amount, or transfer you to a person who can assist you with applying for a mortgage. The live chat feature is available during Flagstar’s usual business hours.
Flagstar Mortgage Forms and Documents
Several forms that you might need, whether you’re applying for a new mortgage or mortgage payment relief or need to set up a new escrow account, are available for download on the Flagstar Mortgage website. On the page below, you’ll find the key forms borrowers typically need regarding a mortgage in addition to common forms Flagstar’s banking customers need, like an address change request or a name change request. This is a good place to check if a form is readily available before contacting customer service to request one.
Flagstar Mortgage Forms and Documents: https://www.flagstar.com/customer-support.html#forms
Flagstar Online Banking
Flagstar makes online banking easy with its comprehensive mobile banking website that regular banking and mortgage borrowers can use to manage their accounts online. Use your account to view your current interest rate, contact your lender, find the best credit cards for your current credit situation, and see how much you still have to pay on your loan amount. Customers can even transfer money in and out of their Flagstar accounts and set alerts to get notified about new account activity. This self-serve area is accessible via the Flagstar website and is open 24/7, so you can manage your account as needed.
Flagstar Online Banking: https://www.flagstar.com/personal/online-banking.html
Flagstar Mortgage Social Media
If you love Flagstar and the services they provide, then consider following them on their social media channels, like X/Twitter, Facebook, and LinkedIn. By doing so, you can keep up with the latest updates on their banking services. You can also contact Flagstar Mortgage via their social media accounts by sending them a direct message for customer support, although you should avoid adding any personal or financial information to your messages. Allow 1-2 business days for the company to respond.
- Flagstar’s X/Twitter: https://twitter.com/flagstar
- Flagstar’s Facebook: https://www.facebook.com/flagstarbank
- Flagstar’s LinkedIn: https://www.linkedin.com/company/flagstar-bank
About Flagstar Mortgage
Flagstar was instituted as a federal savings bank and a subsidiary of Flagstar Bankcorp in 1987. The financial institution offers exceptional banking services with a personal focus, including mortgage loans, home equity loans, online checking and savings accounts, and estate planning services. With more than $100 billion in assets, Flagstar Mortgage is one of the largest and most successful mortgage banks nationally. Flagstar hosts dozens of banking locations in Michigan and California, and its mortgage division operates nationwide through multiple retail locations and a wholesale network of more than 1,700 brokers. Flagstar Mortgage also provides a convenient online banking system to their customers, allowing them to access information about their loan terms whenever they need to.
