Ford has a comprehensive section of their website devoted to customer service options, giving all of the information required to contact the company’s professional representatives, including their customer service phone number, digital messaging options, and mailing address. Ford was one of the world’s first major automobile manufacturers and continues to be one of the most prominent manufacturers of cars in the world, with many customers using Ford to purchase and also repair their automobiles.
Ford offers several ways for their clients and customers to contact their representatives, including social media. Ford’s specific methods of contact. They also provide a “Contact Us” form, in which you can give a detailed account of your needs and have a Ford representative contact you at a time that is convenient for you, knowing exactly which make and model you will be consulting with them about.
Ford has earned a reputation for providing very comprehensive customer service. Their employees, from call centers and dealership locations, are thoroughly trained in answering queries and attending to customer service issues.
Ford Phone Numbers
As well as several other methods of contacting Ford, there are several phone numbers that can be used to speak to specific departments for distinct purposes:
To contact Ford and Mercury United States, call (800) 392-3673 between 08:00 and 16:00 (EST) from Monday through Thursday.
To contact Ford Credit Customer Support, call (800) 727-7000 between 07:00 and 8:00 PM (CT) or between 07:00 and 17:00 (CT) on Saturdays.
For Ford and Mercury Roadside Assistance, call (800) 241-3673 on a 24/7 basis.
Lincoln Concierge United States services are available on a 24/7 basis by calling (800) 521-4140.
If you need to contact a Lincoln United States representative, call (800) 521-4140 between 08:00 to 20:00 (ET) between Monday to Friday or 09:00 to 17:30 (ET) on Saturdays.
Ford Mailing Address
For customers who would prefer to contact Ford by sending a letter by post, address your mail to the following locations:
For inquiries directed toward the Ford Motor Company,
Ford Motor Company Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
For inquiries for Ford Credit,
P.O. Box 542000
Omaha, NE 68154
Ford Customer Service Website
Ford’s online customer service resources are not particularly concentrated on a specific web page. The various resources are spread out and sorted onto very specific pages. Still, the options are clear; you can give Ford a call, ask a question or enter a keyword so that they will search for the information that you want, receive roadside assistance, or stay connected through Ford’s various social media account. Alternatively, the site gives the information required to mail a letter.
The website provides customers with the opportunity to search for information regarding a specific Ford vehicle, make inquiries regarding service and maintenance, make payments, manage Ford Credit profiles, make changes to the way accounts function, and more. There is a “live chat” function as well as a direction “Solution Finder” which finds answers for customers looking to solve specific issues with their particular make and model of vehicle.
Finally, the website is equipped with a tool that helps customers find the nearest Ford location to them so that they can purchase a new vehicle or get repairs or services.
Ford Social Media Accounts
Ford uses social media to engage with customers and potential customers. Ford can be found on most major platforms.
For Twitter, visit https://twitter.com/FordService, https://twitter.com/FordCredit, or https://twitter.com/lincolnclient?lang=en
For Facebook, visit https://www.facebook.com/Ford
For Youtube, visit https://www.youtube.com/user/Ford
For LinkedIn, visit https://www.linkedin.com/company/ford-motor-company
For Instagram, visit https://www.instagram.com/ford/
For Pinterest, visit https://www.pinterest.ca/fordvehicles/
The Ford Motor Company is an American automobile manufacturer headquartered in Dearborn, Michigan. Ford was founded in 1903 by Henry Ford and has since risen to prominence as one of America’s most famous and significant automakers. Ford makes many models of standard cars, as well as Luxury cars as the brand “Lincoln.” Ford has had a major impact on American business, having pioneered manufacturing methods that completely changed the automobile industry in the early 20th century.