|Address||8945 Cal Center Drive, Sacramento, CA 95852-0966|
|Calling Hours||7:30 AM - 7 PM Monday - Friday, 9 AM - 5 PM Saturday|
If you have a Golden 1 bank account, loan, or credit card, you might end up needing the Golden 1 customer service number at some stage. Golden 1 is one of the most popular credit unions in California. The company provides a vast range of financial services to their members. Money is serious business, so it’s essential that Golden 1 has a strong customer service department to help their members if any problems are to arise. You wouldn’t want to work with a credit union that doesn’t value your peace-of-mind.
Fortunately, Golden 1 has plenty of options when it comes to customer service. We’re going to take a more in-depth look at the various customer service points of contact you have available to you at Golden 1!
Golden 1 Customer Service Number
As with any company, the best way to get in touch with Golden 1 is to give them a call during their customer service hours. You can talk to Golden 1 about current loans, past loans, open accounts, savings accounts, credit cards, technical issues, applications, and more. This is the quickest way to get in contact with the customer care representatives you need. Sometimes speaking to a live person is the only way to get the assistance you require.
To call the Golden 1 customer care team, dial 1-877-465-3361.
Hours are as Follows: Monday–Friday–7:30 AM to 7:00 PM; Saturday–9:00 AM to 5:00 PM
Golden 1 Email/Contact Form
If you’re someone who prefers to contact customer care by using an email message, you can send questions and queries using the Golden 1 contact form. While there is no direct email to get in contact with Golden 1, the contact form does allow you to submit questions and receive an email response. Head to https://www.golden1.com/Contact/default and enter your personal details – make sure not to enter any account information or social security numbers in the query box.
You can use this contact form to submit complaints, ask for assistance, check terms and conditions, inquire about membership, and get additional information on any Golden 1 Credit Union services. Golden 1 aims for a one business day turnaround time in regards to their contact form.
Golden 1 Mailing Address
General correspondence can also be made by sending a letter to the head office of Golden 1 in California. While the internet has made it much easier to instantly send messages to companies, some people still prefer to use traditional mail when they interact with companies. Below we have the full mailing address for Golden 1:
Golden 1 Credit Union
P.O. Box 15966
Sacramento, CA 95852-0966
Golden 1 Live Chat
Golden 1 doesn’t offer live chat for their customers – you should make sure to call their customer service number if you need to speak with someone immediately.
Golden 1 Customer Support Website
Sometimes it’s nice to be able to skip calling the customer service number when you need help with something. Golden 1 has set up a customer support website to help you better understand common topics and issues. You can find most of the answers to common problems right on their FAQ page. Topic includes contacting Golden 1, payment authorization forms, community suite, credit card forms, direct debit forms, routing number information, finding account numbers, and more.
To find the FAQ page, head to https://www.golden1.com/Search/Ask. This should be your first stop if you have any issues with your Golden 1 account, loan, or credit card.
Golden 1 Social Media Accounts
If you want to get in contact with Golden 1 without using the previously mentioned contact points, you can send direct messages to their social media accounts. While Golden 1 doesn’t recommend this as the best form of communication, the credit union does recognize the importance of interacting with customers on their social media platforms:
About Golden 1
Golden 1 is a California-based credit union that provides financing and other financial services for their customers. The company operates 80 branches throughout the state – at present, they only work with individuals located in California. The company employs over 1,500 people and possesses around $10b in assets. Golden 1 first began business in 1933.
Golden 1 is currently the second largest credit union in California. Donna Bland is the CEO of Golden 1.