Greyhound Customer Service Number

Greyhound is an intercity bus company that has multiple customer service numbers. We will find out which ones to call if you wish to book a ticket, get a refund or report lost or damaged baggage.

We will also find out the company’s mailing address for refunds and feedback. Furthermore, we will find out how to get email support for payment options, group bookings, technical problems, and refunds.

Greyhound Customer Service Number

If you are seeking information about the company’s different fare types or wish to book a ticket, then you can call their general inquiries department. The numbers are:

• 1-800-231-2222 from inside the US.
• 214-849-8100 from outside the US.

Both numbers operate 24/7.

Should you require a refund on a ticket, then call 214-849-8966. This number is available 5 am – 11 pm Central Time, every day. To save time, check that you’re eligible for a refund by visiting https://www.greyhound.com/help-and-info/travel-dilemmas/ticket-refunds-exchanges. You can also call this number to leave feedback about a completed trip with Greyhound.

The company also offers a range of other customer service numbers for different inquiries and issues.

• For booking tickets for large groups of 10 or more passengers call 1-844-477-8747. This number is available 8 am – 7 pm, Monday – Friday, Central Time and 8 am – 4 pm, Saturday, Central Time.
• If you have lost or damaged baggage call 214-849-6246 any day between 5 am – 11 pm Central Time.
• Those that wish to sign up to the company’s Road Rewards program or are having issues with their Road Rewards account can call 877-943-3530. This number is available 24/7.
• If your driver was not driving safely during your trip, then you can call 1-800-7233-287. This number is also open 24/7.
• For assistance with technical problems while using the Greyhound website or app dial 1-800-268-9000 (open 24/7) to speak with a technician.

Greyhound Email Address

The Greyhound general inquires email address is ifsr@greyhound.com. If you have a non-urgent inquiry about different fare or payment options, then this is a good method to get in contact with the company.  Expect a reply within one business day.

If you wish to purchase tickets for a large group of 10 or more, then send an email to group.sales@greyhound.com. You will be put in contact with their group sales department who will be able to book your tickets and possibly offer you a group discount. Again, expect a reply within one business day.

Users that are experiencing technical problems with the Greyhound website or app can send an email to webmaster@greyhound.com. This will put you in touch with the company’s tech department. Just make sure you give as many details about the problem as possible and tell them what type of computer/device you are using, as well as its operating system and browser.

Customers that have questions about getting refunds can contact the company via their online contact form at https://www.greyhound.com/en/help-and-info/contact-us/questions-about-refunds-or-exchange. You will be required to enter your name, email, and details of your trip. Just remember this contact form is not for processing refunds (only asking questions).

Greyhound Mailing Address

To get a refund, you are required to send a copy of your ticket and a letter outlining your reason for requiring a refund to:

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

You can also send feedback to this mailing address. Expect to wait at least 1-2 weeks to receive a reply.

Greyhound Customer Support Website

The company has a dedicated support website at https://www.greyhound.com/en/help-and-info. It’s here that you can find the answers to common questions such as how much travel baggage you can bring on your trip, what to do if your plans change, and how to buy tickets or E-tickets. Just select the category that is the most relevant to your question.

Greyhound Social Media Accounts

The company holds a number of social media accounts to help it connect with its customers.

For Facebook, visit https://www.facebook.com/GreyhoundBus/

For Twitter, visit https://twitter.com/GreyhoundBus

For YouTube, visit https://www.youtube.com/channel/UC_FSwKzjRM0vFMh9-r8agdA

For Google+, visit https://plus.google.com/+GoGreyhoundBus

For LinkedIn, visit https://www.linkedin.com/company/greyhound-lines-inc

About Greyhound

Greyhound is an intercity bus carrier that services thousands of destinations across the United States, Canada, and Mexico. It operates around 1,700 buses and has over 230 stations throughout various cities. Over 18 million passengers are carried annually, and the company has around 7,000 employees.

The company was first founded in 1914 by Carl Wickman, who used his 7-seater car to transport coal miners for 15 cents a ride. By 1918 Wickman owned 18 buses, and his company was starting to build momentum. Over the preceding 100 years, it has developed into the largest provider of intercity bus transportation in North America.

The company’s headquarters are located at Patriot Tower, 350 North Saint Paul Street, Dallas, Texas, U.S.

Greyhound Headquarters Location Map