Greyhound Customer Service Number

Whether you want to travel to New York, Atlantic City, or anywhere else in the U.S., planning a bus trip with Greyhound Lines is usually the easiest and most reliable way. Greyhound serves a significant portion of North America, with thousands of bus stations in small towns and major cities. You can often buy a Greyhound bus ticket at the station or make seat reservations months in advance to guarantee you get your preferred seat and a cheap ticket. Their ability to take extra baggage, provide seat reservations, and comfort has made Greyhound Lines the most recognizable and trusted name in transportation. You can also contact the bus driver if you need to use their wheelchair lift or have service animals to accommodate. 

Greyhound Customer Service Number

Call a few different numbers to get information about traveling on a Greyhound bus. If you’re looking for information about getting a bus ticket, the route a bus trip will take, or what onboard services are available, the following lines will prove helpful. They’ll also provide important information for those traveling with service animals and what Greyhound bus station on those routes will best accommodate certain disabilities. You can also inquire about “Track my Bus,” the location of bus stations, and how to request a preferred seat through their customer service number. The following numbers are available to Greyhound Line customers all year round, around the clock.

US Greyhound Customer Service Number: 1-800-231-2222

International Greyhound Customer Service Number: 214-849-8100

The company also offers a range of other customer service numbers for different inquiries and issues.

• For ticket refunds, call 214-849-8966. This number is available 5 am – 11 pm Central Time every day. To save time, check that you’re eligible for a refund by visiting https://www.greyhound.com/help-and-info/travel-dilemmas/ticket-refunds-exchanges. Passengers can also call this number to leave feedback about a completed trip with Greyhound or comments about the bus driver.
• For booking tickets for large groups of 10 or more passengers, call 1-844-477-8747. This number is available 8 am – 7 pm, Monday – Friday, Central Time and 8 am – 4 pm, Saturday, Central Time.
• If you have lost or damaged baggage, call 214-849-6246 any day between 5 am – 11 pm Central Time.
• Those who wish to sign up for the company’s Road Rewards program or need help with their Road Rewards account can call 877-943-3530. This number is available 24/7.
• If your driver was not driving safely during your trip, you can call 1-800-7233-287. This number is also open 24/7.
• For assistance with technical problems while using the Greyhound website or app, dial 1-800-268-9000 (open 24/7) to speak with a technician.

Greyhound Email Address

The Greyhound general inquiries email address is a good contact method for reaching the company if you have a non-urgent inquiry about finding a cheap ticket. Expect a reply within one business day.

Greyhound Email Address, General Inquiries: ifsr@greyhound.com

If you wish to purchase tickets for a large group of 10 or more, a dedicated email will put you in touch with their group sales department. They can book your Greyhound bus tickets and possibly offer you a group discount or help you with Greyhound Connect. Again, expect a reply within one business day.

Greyhound Email Address, Group Tickets: group.sales@greyhound.com

Users who are experiencing technical problems with the Greyhound website or app can send an email to the company webmaster email address. This will put you in touch with the company’s tech department. Just make sure you give as many details about the problem as possible and tell them what type of computer/device you are using, as well as its operating system and browser.

Greyhound Webmaster Email Address: webmaster@greyhound.com

Greyhound Contact Form

Customers who have questions about getting refunds can contact the company via their online contact form on the website.

Greyhound Contact Form:  https://www.greyhound.com/en/help-and-info/contact-us/questions-about-refunds-or-exchange

You will be required to enter your name, email, and details of your trip. Just remember this contact form is not for processing refunds (only asking questions). 

Greyhound Mailing Address

To get a refund, you must send a copy of your ticket and a letter outlining your reason for requiring a refund to the address below. You can also send feedback to this mailing address. Expect to wait at least 1-2 weeks to receive a reply.

Greyhound Corporate Mailing Address:

Greyhound Lines, Inc.
P.O. Box 660691
MS 470
Dallas, TX 75266-0691

Greyhound Customer Support Website

The company has a dedicated Help & Info page where you can find the answers to common questions such as how much travel baggage you can bring on your trip, what to do if your plans change, and how to buy tickets or E-tickets. Just select the category that is the most relevant to your question. 

Greyhound Help Center: https://www.greyhound.com/en/help-and-info

Greyhound Social Media

The company manages several social media accounts to help it connect with customers.

• Greyhound Facebook: https://www.facebook.com/GreyhoundBus/
• Greyhound Twitter: https://twitter.com/GreyhoundBus
• Greyhound YouTube: https://www.youtube.com/channel/UC_FSwKzjRM0vFMh9-r8agdA
• Greyhound LinkedIn: https://www.linkedin.com/company/greyhound-lines-inc./

About Greyhound

Greyhound is an intercity bus carrier that services thousands of destinations across the United States, Canada, and Mexico. It operates around 1,700 buses and has over 230 stations throughout various cities. Over 18 million passengers are carried annually, and the company has around 7,000 employees.

The company was first founded in 1914 by Carl Wickman, who used his 7-seater car to transport coal miners for 15 cents a ride. By 1918, Wickman owned 18 buses, and his company was starting to build momentum. Over the preceding 100 years, it has developed into the largest provider of intercity bus transportation in North America. The company’s headquarters are located at Patriot Tower, 350 North Saint Paul Street, Dallas, Texas, U.S.

Customer Service Number: 1-800-231-2222

Physical Location:

Greyhound Lines, Inc.
P.O. Box 660691,
MS 470
Dallas, TX 75266-0691

Company URL: https://www.greyhound.com/

Services Supported: bus services, transportation

Greyhound Headquarters Location Map