Greyhound is an intercity bus company that has multiple customer service numbers. We will find out which ones to call if you wish to book a ticket, get a refund or report lost or damaged baggage.
We will also find out the company’s mailing address for refunds and feedback. Furthermore, we will find out how to get email support for payment options, group bookings, technical problems, and refunds.
Greyhound Customer Service Number
If you are seeking information about the company’s different fare types or wish to book a ticket, then you can call their general inquiries department. The numbers are:
Both numbers operate 24/7.
Should you require a refund on a ticket, then call 214-849-8966. This number is available 5 am – 11 pm Central Time, every day. To save time, check that you’re eligible for a refund by visiting https://www.greyhound.com/help-and-info/travel-dilemmas/ticket-refunds-exchanges. You can also call this number to leave feedback about a completed trip with Greyhound.
The company also offers a range of other customer service numbers for different inquiries and issues.
Greyhound Email Address
The Greyhound general inquires email address is [email protected] If you have a non-urgent inquiry about different fare or payment options, then this is a good method to get in contact with the company. Expect a reply within one business day.
If you wish to purchase tickets for a large group of 10 or more, then send an email to [email protected] You will be put in contact with their group sales department who will be able to book your tickets and possibly offer you a group discount. Again, expect a reply within one business day.
Users that are experiencing technical problems with the Greyhound website or app can send an email to [email protected] This will put you in touch with the company’s tech department. Just make sure you give as many details about the problem as possible and tell them what type of computer/device you are using, as well as its operating system and browser.
Customers that have questions about getting refunds can contact the company via their online contact form at https://www.greyhound.com/en/help-and-info/contact-us/questions-about-refunds-or-exchange. You will be required to enter your name, email, and details of your trip. Just remember this contact form is not for processing refunds (only asking questions).
Greyhound Mailing Address
To get a refund, you are required to send a copy of your ticket and a letter outlining your reason for requiring a refund to:
Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
You can also send feedback to this mailing address. Expect to wait at least 1-2 weeks to receive a reply.
Greyhound Customer Support Website
The company has a dedicated support website at https://www.greyhound.com/en/help-and-info. It’s here that you can find the answers to common questions such as how much travel baggage you can bring on your trip, what to do if your plans change, and how to buy tickets or E-tickets. Just select the category that is the most relevant to your question.
Greyhound Social Media Accounts
The company holds a number of social media accounts to help it connect with its customers.
For Facebook, visit https://www.facebook.com/GreyhoundBus/
For Twitter, visit https://twitter.com/GreyhoundBus
For YouTube, visit https://www.youtube.com/channel/UC_FSwKzjRM0vFMh9-r8agdA
For Google+, visit https://plus.google.com/+GoGreyhoundBus
For LinkedIn, visit https://www.linkedin.com/company/greyhound-lines-inc
Greyhound is an intercity bus carrier that services thousands of destinations across the United States, Canada, and Mexico. It operates around 1,700 buses and has over 230 stations throughout various cities. Over 18 million passengers are carried annually, and the company has around 7,000 employees.
The company was first founded in 1914 by Carl Wickman, who used his 7-seater car to transport coal miners for 15 cents a ride. By 1918 Wickman owned 18 buses, and his company was starting to build momentum. Over the preceding 100 years, it has developed into the largest provider of intercity bus transportation in North America.
The company’s headquarters are located at Patriot Tower, 350 North Saint Paul Street, Dallas, Texas, U.S.