Herschel Customer Service Number

If you have any questions or concerns about Herschel’s products, call Herschel’s customer service number. Herschel has become a recognizable brand since the early 2000s and has consistently grown in popularity because of the quality they put into their products. No matter the questions, their customer service team will undoubtedly be able to help you out.

Herschel Customer Service Number

For immediate assistance, Herschel offers a customer service line at 1-888-997-5597. Whether you have questions about a product, need assistance with an order, or have concerns about a Herschel item you own, their customer service team is available to provide the support you need.

Herschel Mailing Address

For returns, inquiries, or becoming a retailer, Herschel’s mailing address is open:

494 Railway St,
Vancouver, BC V6A 1A7,
Canada

It’s advisable to contact customer service before sending any items to ensure proper handling of your return or inquiry.

Herschel Email Address

For non-urgent communications, Herschel can be reached via email at customerservice@herschel.com. The customer service team endeavors to respond within 24 to 48 hours.

Herschel Customer Support Website

The Herschel customer support website offers extensive resources, including FAQs on warranties, returns, shipping, payments, and exchanges. Visit https://herschel.com/contact for detailed information and solutions to common issues.

Herschel Blog

For insights into travel, fashion, and the brand’s latest developments, the Herschel blog is a treasure trove of stories and updates. You can sign up for newsletters from travelers and brand updates.

Herschel Live Chat

Herschel’s live chat is available for real-time assistance, offering an easy way to contact a representative. Visit their website for live chat hours and to start a conversation.

Herschel Social Media

If you’re a fan of the Herschel brand, then follow them on social media. If you bought an item from them and you believe it was worth your money, then why not share the brand with your friends and family? By following them on social platforms such as Twitter, Facebook, Instagram, and Tumblr, you can get the latest updates on exclusive sales and new collections:

• Twitter: https://twitter.com/Herschelsupply
• Facebook: https://www.facebook.com/HerschelSupply 
• Instagram: https://www.instagram.com/herschelsupply/ 

Who Needs to Contact Herschel?

• Customers who have purchased or are interested in Herschel products like backpacks, luggage, and travel kits.
• Individuals seeking information about Herschel’s new arrivals and exclusive collections.
• Customers need assistance with returns, warranty claims, or understanding the details of Herschel’s limited lifetime warranty.

Why Would Someone Need to Contact Them?

Contacting Herschel Supply Company Ltd. can be necessary for various reasons, especially for customers interested in their wide range of products like any Herschel bag, Herschel backpack, and specific gift card. Here’s an in-depth look at why someone might need to reach out to them:

1. Product Features, Availability, and Pricing

• Inquiries About Specific Products: Customers may contact Herschel to learn more about the features of specific items, such as the Heritage Hardshell luggage or hipster retro backpacks, including their materials, dimensions, and unique features.
• Availability and New Arrivals: Queries about the availability of products, particularly new arrivals or limited-edition items, are common. This can include checking stock in regions like North America, the United States, the United Kingdom, and territories like the Mariana Islands and Virgin Islands.
• Pricing Details: Understanding the pricing of products, including any exclusive discounts or early access opportunities offered through marketing emails.

2. Assistance with Online Orders

• Order Tracking and Shipment: Customers often need help tracking their online orders, from Herschel backpacks to travel kits, and understanding the shipment process, including free standard ground shipping or free return shipping policies.
• Shipping Deadlines: Inquiries related to shipping deadlines, like orders placed before specific dates (e.g., November 1st, December 31st, January 31st) to ensure timely delivery.

3. Returns or Exchanges

• Process for Returns: Guidance on how to process returns or exchanges, especially for items with original tags and the original receipt. Information about the policy for returned items and the provision of free return shipping could be sought.
• Timeframe for Returns: Understanding the specific timeframes for returns, for instance, if items purchased by December 31st must be returned by January 31st.

4. Warranty Claims

• Limited Lifetime Warranty: Customers might contact Herschel to make warranty claims under their limited lifetime warranty, especially for items like Herschel heritage bags or hardshell luggage.
• Authorized Retailers: Queries about purchasing from authorized Herschel Supply retailers and how it affects warranty claims.

5. Gift Cards and Promotional Offers

• Using Gift Cards: Assistance with purchasing or redeeming Herschel gift cards, including understanding applicable terms and conditions.
• Promotional Offers: Information about current promotional offers, such as discounts on specific product lines or special deals available in certain regions like British Columbia or the minor outlying islands.

Additional Customer Service Needs

• Personal Information and Privacy: Customers may inquire about how their personal information is handled in compliance with applicable law and the company’s cookies policies.
• Founder Information: Interest in the company’s history and founders, like Jamie Cormack, might lead to customer inquiries.
• 2024 Herschel Supply Company Updates: Customers might seek information on the latest updates or plans of the Herschel Supply Company as of 2024.

When Should a Customer Contact Them?

• During operational hours (M-F 6 am – 6 pm) for customer service queries.
• Within the specified return period (e.g., items purchased between November 1st and December 31st, returnable by January 31st).
• At the point of noticing a defect or issue that might be covered under the warranty.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

• Detailed product information, including features of Herschel heritage and hardshell luggage.
• Status of online orders and free standard ground shipping details in North America and the United States.
• Clarifying the terms of the limited lifetime warranty on Herschel supply products.
• Assistance with returns, including free return shipping policies and conditions for returned items.
• Information about exclusive discounts, early access offers, and marketing emails from Herschel.

What Would Be Helpful to Know?

• Herschel’s history and reputation, founded by Jamie Cormack, focuses on hipster retro backpacks and quality apparel.
• The process for making a warranty claim requires the original receipt and adherence to applicable laws.
• Seasonal offers and deadlines for return policies, like the special provisions for purchases during the holiday season.
• Information on Herschel’s commitment to customer privacy and handling personal information.
• Availability of products in international locations like the United Kingdom and minor outlying islands.

About Herschel

Herschel has become one of the most recognizable brands by indie and hipsters alike. The company was founded in 2009 by Jamie and Lyndon Cormack and was initially named after the town they grew up in. They have since become a brand that produces exceptional quality clothing and accessories in big cities like New York. Herschel Supply Co. is a design-driven global accessories brand that makes quality products with a fine regard for detail. It’s headquartered in Vancouver, Canada, and is known for its fashionable backpacks, luggage, and apparel.

Herschel Headquarters Location Map