JCPenney Customer Service Number

JCPenney is one of the most notable names in department stores, rivaled only by the likes of Bloomingdale’s and Macy’s. Throughout the world, you can find their locations; each of them houses an incredible range of the highest quality products and services. Portrait studios, coffee, optical centers, salons, and makeup brands like Sephora all call the JCPenney department store home. They have always known their customers were the heart of their business, and the extent and convenience of their customer service options show they do that still.

JCPenney Customer Service Number

Sometimes, the old ways are the best ways, and in a world where so many companies are moving away from using phones for customer service, JCPenney is there to give you that personal touch. A warm, friendly voice on the other end of the line, ready to walk you through whatever concerns you have. Not only are these services available, but they also provide a selection of phone numbers to get you straight where you need to be without the trouble of lengthy phone menus.

The JCP customer service department can answer a wide range of questions and address issues, including the following: 

• Questions about your JCPenny credit card 
• Finding a JCPenney store near you 
• Finding out the balance on a gift card 
• A wrong charge on your credit card or gift card 
• Questions about the JCPenney return policy 
• Inquiring about delivery services 
• Inquiring about price matching on a purchase price 
• Questions related to acceptable forms of payment at checkout
• Much more 

Here’s a quick list of telephone numbers to call for assistance. 

Dedicated JCPenney customer service number: 1-800-221-0827

Place an order and inquiries: 1-800-322-1189

JCPenney credit card services: 1-800-542-0800

Sephora inquiries: 1-855-808-0330

Gift registries: 1-800-527-4438

Furniture inquiries: 1-855-808-7632

Major appliance inquiries: 1-844-527-2775

JCPenney Email Address

Depending on the nature of your inquiry or problem, you may be able to handle it via email. Simply email the JCPenney address above, and you will receive an automated response with further instructions. You can then continue your inquiry via email or get the number to a customer service representative. Be sure to print out the details of your correspondence for future reference. 

JCPenney Email Address: CCRpriority@jcpenneyeservices.com

JCPenney Customer Support Website

The customer support website presented by JCPenney contains a complete range of information about all their products and services, including the process of making online purchases and handling your credit account. Through this site, you’ll find a comprehensive list of information that will aid you at every level of your interaction with JCPenney.

You can also place an online order or inquire about sales on merchandise, books, electronics, clothing, and much more. If you have a JCPenney account, have your personal information ready so that the Help Center can be of the most assistance possible. If you have placed an order but have not yet received your online purchase, the support website can be of assistance. 

The JCPenney support website is also ready with links to important information, such as tracking a shipment, canceling your order, placing a new order, and much more. You can also mail in your rebates and get discounts and money back on future purchases. 

If you purchased jewelry from any JCPenney store, you can sign up for jewelry protection and repair plans via their customer service website. You can then schedule a repair or cleaning to ensure your jewelry is as clean and shiny as possible. 

https://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053&departmentLeftNav=false

JCPenney Live Chat

JCPenney is proactive about interacting directly with its customers, with its JCPenneyChat Live Chat being the first thing that pops up when you head to its customer service section. They want you to know that they have a team of specialists there and are ready to help with their respective departments. Need help with makeup? They’re there to help you pick a shade. Clothing? Let them know the style you like. Whatever it is, they’re there to help you straight away. 

The JCPenney Live Chat gives you instant access to a bot who can then pass you along to a real person, depending on your issue. You can also address issues related to coupons, purchased accessories, toys, and more. 

JCPenney Penney Pointers Blog

JCPenney goes beyond mere customer service; they go straight to customer education. JCPenney’s blog, Penney Pointers, is an ongoing and regularly updated source of valuable information about JCPenney’s products and services, as well as general lifestyle information for its customers.

JCPenney Blog: https://www.jcpenney.com/penneypointers

JCPenney Mailing Address

Because of how big of a corporation JCPenney is, we recommend handling disputes and issues online or over the phone rather than through the mail. The listed address doesn’t guarantee a response to your mail, and it typically isn’t used for mailing purposes. Out of respect for the company and yourself, this typically isn’t the best route. 

JCPenney Mailing Address: 

6501 Legacy Parkway
Plano, TX 75024 

JCPenney Social Media

It’s important to keep in touch with your customers. It’s a simple fact that JCPenney is on top of its suite of social media accounts. Each of these platforms approaches their customer’s needs and interests differently, providing interactive customer service options through Twitter, Facebook, and others. In your busy life, JCPenney is there for you in an instant. Social media is also the best way to stay up to date on the latest offers.

JCPenney goes above and beyond in terms of helping their customers and ensuring they’re satisfied with their shopping experience. Few other department stores offer so many venues and options in terms of addressing complaints and handling problems. Therefore, if you use any of these avenues to resolve an issue, be sure to leave a review for your representative so they get the notice they deserve. 

Twitter: https://twitter.com/jcpenney

Facebook: https://www.facebook.com/jcp

YouTube: https://www.youtube.com/jcpenney

Pinterest: https://www.pinterest.com/jcpenney/

Twitter Inquiries: You can ask questions and make inquiries through Twitter by using the link @ askJCP. A representative will then return your Tweet and answer whatever question or concern you might have. 

About JCPenney

JCPenney has been in business for well over a century, finding its start in 1902 at the hands of one James Cash Penney. J.C. Penney, whose stores bear his name, was born in 1875 in Hamilton, Missouri, and went on to become one of the most notable entrepreneurs in the world’s history before perishing nearly 100 years of age in 1971. Few know that before his time as CEO of Walmart, Sam Walton spent many years working at J.C.Penny in Des Moines, Iowa. Indeed, J.C. was the founder of an economic retail empire.

From 1960 on, J.C. Penney began explosive growth and success, opening stores all over the country before moving into the international market in 1998 when it opened its Internet store. From that point forward, it has continued to grow and succeed in the market and will continue to serve its customers for many years to come. 

Unfortunately, due to the decline of big department stores, JCPenney isn’t quite as popular as it once was. However, when you need high-quality clothing, perfume, jewelry, electronics, and any other goods you can think of besides groceries, JCP is the place to shop. 

Customer Service Number: 1-800-322-1189

Physical Location:

6501 Legacy Dr.
Plano, Texas 75024

Hours of Operation: 24/7 365

Company URL: https://www.jcpenney.com/

Contact Points: Email/Live Chat/Social Media/Phone

Services Supported: J.C. Penney Credit, Products and Services, Orders, Online Store.

JCPenney Headquarters Location Map