Loft is a fashion merchandiser that is dedicated to their customers and is always available on their service phone number. Anytime that you have a problem or issue with your delivery, need to return something, or just want to manage your Loft subscription level, customer service representatives are there to help and make sure that your experience is painless and satisfactory. You can use a number of different contact avenues, listed below, to get in touch and start getting your issues or questions taken care of.
Loft Customer Support Phone Number
If you are in need of immediate help from a live agent, one of the most convenient ways to get connected is simply by phone. They offer a toll-free line operated by live service representatives who understand the nature of your needs and questions. They can help you manage your Loft subscription and payment options, track and review your orders, resolve your issues with sizing and fit, and answer questions about promotions and coupons. Never be shy to call a Loft agent! Use the number below to get connected now.
Call 1-888-563-8444 (US)
Call 1-614-534-2756 (International)
Loft Customer Service Email Address
While most companies have defaulted to the contact form as their way of sending email messages, Loft still provides a traditional email address for its customers. This shows their commitment to being personal and available at all times. A service representative will get back to you as quickly as possible, usually within 24 hours, with an answer to your question or a solution to your issue. Email can be one of the best ways to contact an agent if you are trying to reach them outside of business hours or if they are busy and you want to avoid being put on hold. To send an email, use the following address: clientservices@LOFT.com.
Loft Mailing Address
If your issue is not pressing and you want to avoid waiting on hold, mail can also be a convenient option for receiving service. Although it is not the quickest, it does help to ensure that a customer service agent has sufficient time to research your question or issue and get back to you without having to rush to the next caller. Many use this method to ask about matters that are not urgent, like the new Loft Plus line that is coming out or how to use the fabric glossary. Mailing also allows you to send your inquiry or complaint to a director or manager of customer service. Instead of being redirected through the phone and trying to catch a manager in their office, you can address mail to them and ensure that it crosses their desk. To send a message through the mail, use the following address.
Loft Client Services
ATTN: Senior Director
4079 Executive Parkway
Westerville, Ohio 43081-3859
Loft Live Chat
An innovative feature that is often very convenient customers is the Loft Live Chat. Without leaving your computer, you can get the help you need from a trained Loft representative. They can help you with anything from managing your account and orders to solving pressing issues. They are there Mon-Fri 8 AM to 11 PM EST and Sat-Sun 9 AM to 9 PM EST to message you and chat about your questions or problems. To chat, visit https://www.loft.com/contact-us.
Loft Support Site
An important part of customer service is providing resources that can help even when a service representative is not available. This is the need that Loft fills through their customer support site. There you can find a number of helpful articles and a database of frequently asked questions that you can search through. These include articles about getting price adjustments, how to order internationally, as well as how to print shipping labels for returns and exchanges. If you run into an issue when there is no agent to help, you may find that this site can get let you solve your own problem. To view the site, visit https://www.loft.com/customer-service.
Loft Social Media
One of the best ways to get into contact with customer service agents and other customers is through the Loft social media pages. There, you can conveniently view posts about Loft news and troubleshooting. You can also communicate with other customers that may have the best insights into your questions or issues. They have been in the same position as you and know what to do when certain issues come up. Use any of the following links to visit a Loft social media page.
To view Facebook, visit https://www.facebook.com/LOFT
To follow Loft on Twitter, visit https://twitter.com/LOFT
To view their Instagram, visit https://www.instagram.com/loft/.
Loft is a leader in the online fashion industry and they work hard to make sure that all of their customers are satisfied. You can use their website to shop online and get the newest and latest fashions without having to go to the store. Since their shopping platform is online, it is very important that they have excellent customer service, and they truly are dedicated to that aspect of their business.