MDX Customer Service Number

In a significant transition, Judge Dempsey has declared that all assets, employees, contracts, rights, and liabilities previously associated with MDX, including any accounts and funds held by Bank of America on behalf of MDX, are now under the ownership of GMX. This move marks a pivotal shift in the management and operation of toll services.

For drivers utilizing the MDX toll services, staying informed about customer support options is crucial. GMX, inheriting MDX’s commitment to service, offers comprehensive support to address toll-related queries and concerns. Drivers can reach out via the dedicated customer service number, email, traditional mail, or social media platforms to get assistance!

MDX Customer Service Number

The customer service phone number for MDX is 1-855-277-0848. An agent can answer your toll-related inquiries. The call service hours are Monday through Friday 7:00 am to 7:00 pm with self-service IVR and WEB available 24/7. MDX does wish you to know that Mondays are extremely busy and if your call is not an urgent matter, you may want to call Tuesday through Friday. They appreciate your cooperation and will get back to you as quickly as possible.

MDX Customer Service Number: 1-855-277-0848

MDX Mailing Address

If you would like to write to MDX, there are a few different mailing addresses that you can reach:

• Physical Address: Miami-Dade Expressway Headquarters, 3790 NW 21st Street, Miami, FL 33142
• Lock Box Address (Payments Only, Cash payments not accepted): Miami-Dade Expressway Authority, PO Box 865009, Orlando, FL 32886-5009
• General Mail Correspondence (payments received at this address will be returned): Miami-Dade Expressway Authority, PO Box 22826, Hialeah FL 33002-2826

MDX Customer Support Website

The customer support MDX site offers a variety of information for customers in English or Spanish. You can find customer service phone numbers, mailing addresses, and social media sites, and you can find out how to pay your tolls online. Check out all of this information here: https://gmx-way.com/help/toll-inquiries 

The MDX frequently asked questions section of their website makes it easy to find answers to questions you are searching for. You can also find the news here:

https://gmx-way.com/about/news/2023.

If you would like to log in to your account and use the billing system or talk to a representative. To access the toll-rate schedule, you can find it here:

https://www.MDXway.com/pdf/Toll_Rate_Schedule.pdf .

If you need to report fraudulent activity, it’s suggested that you do so immediately at the following link: https://www.MDXway.com/about/report_fraudulent_activity_form.

MDX Social Media Accounts

The MDX social media pages offer company information, useful tips for consumers, and information on how to access their customer service team. You can also see photos and videos from people who use MDX as well as tollway structures. If you want to learn more about MDX and follow their social media pages, you can find the links below:

• GMX on Facebook: https://facebook.com/GMXAgency 
• GMX on X: https://twitter.com/GMXAgency 
• GMX on Instagram: https://instagram.com/GMXAgency  
• MDX YouTube: https://www.youtube.com/channel/UC1H9bOOE-FJBBGsUtAoZAAA
• MDX LinkedIn: https://www.linkedin.com/company/miami-dade-expressway-authority

Who Needs to Contact GMX Customer Service and Acura Dealerships?

Individuals utilizing GMX toll services or Acura vehicle owners looking for service, parts, or information on new or certified pre-owned vehicles should consider contacting these customer service centers. This includes drivers needing help with toll inquiries, payments, or seeking information on toll rates and those interested in purchasing or leasing a new Acura, including the MDX, RDX, TLX, or the new Acura Integra. Additionally, existing Acura owners requiring maintenance, service appointments, parts replacements, or information on recall notices and warranty services will find these resources invaluable.

Why Would Someone Need to Contact Them?

Contacting GMX customer service is crucial for drivers with inquiries related to toll payments, account management, or to report fraudulent activity on the toll roads. Meanwhile, Acura owners or prospective buyers may need to get in touch for several reasons, including scheduling service appointments and inquiring about new vehicle specials, lease offers, or financing options available through the finance center. They may also seek advice on Acura’s accelerated service and maintenance programs or explore the pre-owned inventory for certified pre-owned vehicles.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

GMX customer service can assist with the following:

• Toll-related queries, including payments and account management.
• Information on navigating the toll system and understanding charges.
• Reporting and resolving issues related to toll transactions or fraudulent activity.

Acura dealership customer service, particularly those under AutoNation Inc., offers assistance with:

• Scheduling service appointments and inquiring about Acura accelerated service.
• Information on Acura maintenance programs, recall notices, and warranty services.
• Exploring financing options, lease offers, and incentives for new and certified pre-owned vehicles.
• Ordering parts and taking advantage of service and parts specials.
• Navigating the Acura Info Center for detailed information on Acura models and ownership benefits.

About MDX (Currently GMX)

MDX, now operating as GMX, has significantly contributed to the community by serving nearly three million residents and managing the commute of 1.9 million licensed drivers. The organization’s Master Transportation Plan lays the groundwork for future enhancements aimed at improving mobility and reducing travel times for visitors and residents. Operating as a user-funded entity, GMX focuses on the development, maintenance, and enhancement of the expressway system without relying on state, federal, or local gasoline taxes, transportation impact fees, or sales related to transportation.

Established by the Miami-Dade County Commission in 1994, GMX continues to uphold its mission to improve the mobility of people and goods, thus benefiting the economy. It stands as a not-for-profit agency with a clear mandate to ensure local control over toll revenues generated by the five expressways it oversees.

Enhanced Customer Experience:

GMX is dedicated to providing an enhanced customer experience, reflected in its array of services, including Acura MDX lease offers, Acura accelerated service, and access to both new and certified pre-owned inventory. The organization offers a wealth of resources for Acura owners, including maintenance programs, recall information, and incentives, ensuring a seamless ownership experience. Additionally, customers can take advantage of parts and service specials, schedule service online, and explore financing options through the finance center, making GMX a comprehensive resource for all their automotive needs.

MDX Headquarters Location Map