If you are a driver and use the MDX toll, then it is helpful to know about the MDX customer service number. The company is dedicated to helping those who use the service, and they are available to answer questions as quickly as possible. You can call MDX directly over the phone, send an email, write to a mailing address, or contact them via social media. If you want to learn more about MDX and their customer service options, then keep reading the rest of this article!
MDX Customer Service Number
The customer service phone number for MDX is 1-855-277-0848. An agent can answer your toll related inquiries. The call service hours are Monday through Friday 7:00 AM to 7:00 PM with self-service IVR and WEB available 24/7. MDX does wish you to know that Mondays are extremely busy and if your call is not an urgent matter, you may want to call Tuesday through Friday. They appreciate your cooperation and will get back to you as quickly as possible.
MDX Email/Contact Form
If you are interested in contacted MDX, you can use the contact/email form. You must use some mandatory information, but the process is fairly simple. You can email MDX here: https://www.payMDXtolls.com/MDXWeb/onlineServiceCenter/contactus.
MDX Mailing Address
If you would like to write to MDX there are a few different mailing addresses in which you can reach:
Miami-Dade Expressway Headquarters
3790 NW 21st Street
Miami, FL 33142
Lock Box Address (Payments Only, Cash payments not accepted)
Miami-Dade Expressway Authority
PO Box 865009
Orlando, FL 32886-5009
General Mail Correspondence (payments received at this address will be returned)
Miami-Dade Expressway Authority
PO Box 22826
Hialeah FL 33002-2826
MDX Live Chat
Unfortunately, there is not a live chat option on the MDX website. You can always correspond with a representative via the phone, email, or through one of the mailing addresses.
MDX Customer Support Website
The customer support MDX site offers a variety of information for customers in English or Spanish. You can find customer service phone numbers, mailing addresses, social media sites, and you can find out how to pay your tolls online. Check out all of this information here: https://www.MDXway.com/toll-inquiries/service-center.
The MDX frequently asked questions section of their website makes it easy to find answers to questions you are searching for. You can find them here:
If you would like to login to your account and use the billing system or talk to a representative, you can do so here: https://www.payMDXtolls.com/MDXWeb/onlineServiceCenter/index;jsessionid=B7C03A6BAB8900AA1D311FBDA3D96DC7.
To access the toll-rate schedule, you can find it here:
If you need to report fraudulent activity, it’s suggested that you do so immediately at the following link: https://www.MDXway.com/about/report_fraudulent_activity_form.
If you would like to pay your MDX tolls online you can do so at the following address:
MDX Social Media Accounts
The MDX social media pages offer company information, useful tips for consumers, and information on how to access their customer service team. You can also see photos and videos from people who use MDX as well as tollway structures. If you want to learn more about MDX and follow their social media pages you can find the links below:
MDX Facebook: https://www.facebook.com/MDXway/
MDX Twitter: https://twitter.com/MDXway
MDX is a tollway company that has grown tremendously serving almost three million residents and 1.9 million licensed drivers. The MDX Master Transportation Plan provides the basis and guidance for future investments to improve mobility and travel time for visitors and residents. Since MDX began, the company has been operating, maintaining, and enhancing the expressway system. MDX does not use state, federal, and local gasoline taxes, transportation impact fees, nor transportation-related sales.
MDX is a user-funded transportation agency and is dedicated to improving the mobility of people, goods, and the economy. The not for profit agency was created by Miami-Dade County commission in 1994 to establish local control of toll revenues in the five MDX expressways.