Members First Customer Service Number

If you use the financial services of Members First Credit Union, then there may be a time when you need to get in touch with the Members First customer service number. The representatives are happy to help you with your needs through phone, email, postal service, and at their branch locations. If you would like to learn more about Members First and how you can get in touch with the customer service team, then you should check out the rest of this article!

Members First Customer Service Number

There are several ways in which you can reach a Members First customer service representative over the phone. The following phone numbers and branch times will help assist you in finding the right phone number:

• Members First Main Switchboard Number: 1-800-237-7288 or 1-800-283-2328 or 717-697-1161 or fax 717-795-5104

• Monday – Wednesday: 7:30 am to 5 pm EST, Thursday: 7:30 am to 6 pm EST, Friday: 7:30 am to 7 pm EST, and Saturday: 8:30 am to 2 pm EST.

• • Members First EZ Call: 800-283-4372
  • Members First Account Inquiries (TeleBranch/Customer Service): 800-237-7288 or fax 717-795-5104 
    • Monday – Wednesday: 7:30 am to 5 pm EST, Thursday: 7:30 am to 6 pm EST, Friday: 7:30 am to 7 pm EST, and Saturday: 8:30 am to 2 pm EST
  • Members First Suspicions call, texts, or emails: 800-826-4314

• Members First Fraud-related issues:

• • VISA Debit and ATM Cards: 800-826-4314 (Domestic) or 414-341-4015 (Overseas)
  • VISA Credit Cards: 800-826-4314 (Domestic) or 800-847-2911 (VISA911) (Overseas)
  • Identity Theft and Other Fraud: 800-826-4314 (Domestic and Overseas)

Members First Email/Contact Form

If you would like to send an email to Members First, it’s best to log in to the secure messaging center. If you are a first-time user, you can create an account and returning users may log in. To use the secure email portal, click the link here: 

https://www.members1st.org/secure-messaging-center?refer=Account%20and%20Transaction%20Inquiries.

Additionally, you can report suspicious emails, phone calls, or texts. Members First encourages you to report them to the following email: scam@members1st.org.

For more email addresses that you may need depending on the topic, you can consult this directory: https://www.members1st.org/contact-us/directory.

Members First Mailing Address

If you would like to send questions or comments to Members First through the postal service, there are several different addresses that you send mail to depending on your inquiry. You can also visit these offices in person for direct assistance.

• Administrative Headquarters Mailing Address:

• • • Administrative Headquarters, 5000 Louise Drive, PO Box 40, Mechanicsburg PA 17055

• General Correspondence:

• • • Members 1st FCU, P.O. Box 40, Mechanicsburg, PA 17055-2104

• Loan Payments:

• • • Members 1st FCU, P.O. Box 2104, Mechanicsburg, PA 17055-2104

• VISA Credit Card payments:

• • • Members 1st FCU, P.O. Box 2109, Mechanicsburg, PA 17055-1719

• Deposits: 

• • Members 1st FCU, P.O. Box 2110, Mechanicsburg, PA 17055-1710

Members First Live Chat

If you would like to chat with a customer service representative at Members First Credit Union, you can use the live chat option during regular business hours (Monday-Thursday 9 am -5 pm, and Friday 9 am – 5:30 pm).

You can find the live chat button here: https://www.membersonline.org/chat/.

Members First Customer Support Website

The Members First contact page is filled with customer service resources. This page offers mailing addresses, email contacts, phone numbers, social media, and headquarters information. You can also find direct links to find branched ATMs and fraud and security team information. There is also a link to a directory where you can find additional phone numbers, email addresses, and mailing addresses. These are about various topics and services such as ATM cards, branch offices, loans, deposits, careers, bill pay, insurance services, IRAs, investments, financial planning, memberships, online tech support, student loans, and much more. You can find all of that information here: https://www.members1st.org/contact-us/directory.

Members First Social Media Accounts

Members First social media pages share local information from their headquarters and financial tips. You can also learn more about mortgages, checking and savings accounts, and opening and maintaining an account as an individual or a business. You can even get security information and hear feedback from members. Customers are also encouraged to contact Members First on social media if they have questions or comments about the company and services. If you have specific questions about your account, they ask you not to release any private information on social networks. The Members First blog is another excellent resource for learning more about the credit union and finding out more about your benefits. To find the Members First social media pages, check out the links below:

• Members First Facebook: https://www.facebook.com/Members1stFederalCreditUnion
• Members First LinkedIn: https://www.linkedin.com/company/members-1st-fcu
• Members First Twitter: https://twitter.com/Members1stFCU
• Members First Instagram: https://www.instagram.com/members1stfcu/
• Members First blog: https://www.members1st.org/newsroom/ 

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

Members First Credit Union’s customer service can assist with various questions, services, and problems, such as:

• Providing detailed information on opening new accounts or the benefits of different types of accounts, including youth accounts.
• Offering support for navigating and utilizing mobile banking apps and online banking platforms.
• Clarifying credit union policies, including the Federal Fair Housing Law and Equal Credit Opportunity Act, to ensure members understand their rights.
• Advising on the best savings strategies or investment options available through the credit union.
• Assisting with loan applications, including giving estimates on loan rates or helping members choose the right type of loan for their needs.
• Addressing concerns regarding account security, including changing PINs, updating personal information, and setting up fraud alerts.

What Would be Helpful to Know?

When contacting Members First Credit Union, having your account information readily available can expedite the service process. It’s also beneficial for members to know that while the credit union offers extensive services, specific inquiries might require contacting particular departments, such as the loan department or investment services. For immediate concerns, especially regarding fraud or lost cards, using the designated emergency contact numbers provides the quickest resolution. Additionally, engaging with the credit union’s social media can provide updates and useful financial tips, while the live chat feature offers real-time assistance during business hours for more immediate, less complex issues.

About Members First

Members First is a financial institution and credit union that is not-for-profit and locally owned. The company offers services to consumers and businesses and is federally insured by NCUA. Members First offers personal services such as checking accounts, savings accounts, IRAs, debit cards, Visa Credit Cards, Loans, Mortgages and Home Equity Loans/Lines of Credit, investment services, financial planning, and insurance services. For businesses, the company offers commercial loans, merchant services, business savings and checking, and business credit and debit cards.

Members First was voted Simply the Best Credit Union by Harrisburg Magazine, “Best Of” by The Sentinel, Family Favorite by Central Penn Parent, and Who’s Who in York and Lancaster by Susquehanna Style Magazine.

Members First was founded in 1950 and is headquartered in Mechanicsburg, Pennsylvania. The company offers branch locations and electronic and mobile services. The branch locations include Adams, Dauphin, Lebanon, Cumberland, Perry, and York Counties.

 

Members First Headquarters Location Map