Mountain Hardwear Customer Service Number

Did you break your tent poles and need the Mountain Hardwear customer service number as soon as possible? Maybe the gift card you bought for your mom is not fulfilling the rewards terms, and you need to figure out the return policy. It could be that your sleeping bag or jacket fell apart after the first 15-mile hike. Regardless of the reasons, read on to discover how to connect with Mountain Hardwear customer service reps.

Mountain Hardwear Customer Service Number

Mountain Hardwear Customer Service Number: 877-927-5849. 

This number is answered Monday through Friday from 5 am to 8 pm PST. This is where you can go with all your questions related to the supply chain statement, affiliate program, accessibility statement, and repair for your Mountain Hardwear product.

Mountain Hardwear Alternate Customer Support Option: 877-927-5649 – Mon-Fri 5 am – 8 pm PT – Sun/Sat 6 am – 6 pm PT. 

Mountain Hardwear WARRANTY SUPPORT: 800-953-8398 – Mon-Fri 8:30 am – 4 pm (closed 12 pm – 1 pm daily)

Mountain Hardware Email/Contact Form

After looking through a list of customer service FAQs, customers are directed to fill out a contact form. The customer service website is outside of the Mountain Hardwear website. It provides customer care for Mountain Hardwear, Columbia, Sorel, and Montrail. Customers can include attachments to their contact forms. Consider using the attached photos of defective products when sending a request for a return.

Mountain Hardwear Contact Form: https://customercare.zendesk.com/hc/en-us/requests/new.

Mountain Hardwear Mailing Address

Mountain Hardwear’s Corporate Headquarters is located in California.

Mountain Hardwear Mailing Address:

Mountain Hardwear
1414 Harbour Way S.,
Ste 1005
Richmond, CA 94804

This is also the address to return an item to customer care.

Mountain Hardwear Live Chat

Do you want more details on your gift card purchases, eligible purchases, and shipping charges? Mountain Hardwear offers a live chat service on its website. You can reach the customer care chat via the following link. You will find the chat icon at the bottom right of the screen. 

Mountain Hardwear Live Chat: https://www.mountainhardwear.com/ 

Mountain Hardwear Support Website

The Mountain Hardwear support website is outside of the original site. Customers are encouraged to search the FAQs for answers to their questions before contacting customer service. The help categories include general inquiries, warranty information, product information, elevated rewards, and returns. Elevated Rewards is Mountain Hardwear’s loyalty program.

Find a Mountain Hardwear store near you by clicking on the following webpage: https://www.mountainhardwear.com/stores.

Check your order status by entering your order number on the following web page: https://www.mountainhardwear.com/on/demandware.store/Sites-MountainHardwear_US-Site/en_US/Login-Show?source=Order-Status#trackOrderForm.

Begin the returns process by first logging into your account and then following the instructions to return your product. The login page is here: https://www.mountainhardwear.com/order-returns.

Do you need warranty information regarding one of Mountain Hardwear’s products? Read about warranties here: https://www.mountainhardwear.com/warranty.

Do you purchase a lot of outdoor wear? Consider joining the Mountain Hardwear Elevated Rewards program. The information regarding this program can be found here: https://www.mountainhardwear.com/rewards/.

Mountain Hardwear’s Social Media

Mountain Hardwear is active on social media platforms. Oddly, they do not seem to use many of these accounts for customer service platforms. Use Vimeo to connect to customer service reps.

Facebook: https://www.facebook.com/mountainhardwear. 

Twitter: https://twitter.com/hardwear.

Instagram: https://www.instagram.com/mountainhardwear/

Vimeo: https://vimeo.com/mountainhardwear. 

LinkedIn: https://www.linkedin.com/company/mountain-hardwear/.

About Mountain Hardwear

Mountain Hardwear was founded in 1993 in California. They sell high-end outdoor wear, backpacks, sleeping bags, tents, and gloves. Richmond, California’s Columbia Sportswear Company purchased Mountain Hardwear in 2003.

There are two retail locations. One is in Portland, Oregon, and the other is in Seattle, Washington. Mountain Hardwear is sold in outdoor stores across the country.

Mountain Hardwear’s first sponsored athlete, Ed Viesturs, who was the first American to climb all 14 8,000-meter peaks, developed much of Mountain Hardwear’s products. He no longer endorses Mountain Hardwear equipment after Columbia purchased the company in 2003. The company has around 125 employees.

The company sells men’s and women’s sports apparel. They also sell packs, sleeping bags, and tents.

Mountain Hardwear Headquarters Location Map