MTA Customer Service Number

When looking for help with your transportation needs, you need to call the MTA customer service number. Whatever problem you are facing, a representative can help you to get it resolved and get back to your busy day. A service agent can help you to do things like file a lost and found claim, purchase a metro card, purchase reduced or children’s fare tickets and answer any other questions. No matter what you need help with, the MTA customer service representatives will help make your commute go smoothly.

MTA Customer Service Number

The quickest, most direct way to get help from an agent is by calling their service number. It is a convenient option that allows you to resolve your issue anywhere that you have access to a phone. There is no need to go through the hassle of going to someone’s office. Once you are on the phone, you can ask questions about paying for others with your metro card, obtaining a student metro card, reporting suspicious people or items, getting a refund for tickets, and many other inquiries that you may have.

Call 212-878-7000

Customer service representatives are available during weekly business hours.

MTA Email Address

These days, email is one of the quickest, easiest, and most convenient methods of contact around. The MTA knows this and has been sure to provide a way for customers to email their service representatives. It does not elicit an immediate response like calling can allow you to get, but it is very convenient, and an agent will usually have a response within 24 hours. Whether you need to ask a simple question about bringing your pet onto the bus or train or you need to know about luggage options and refund policies, you will get the answers you need. To email the MTA, visit http://mta-nyc.custhelp.com/app/ask and fill out the contact form with your message.

MTA Mailing Address

If your issue is not pressing and you would like to avoid waiting on hold or having a conversation with a service representative, you can send your inquiry in the mail. It is not the quickest method but it is very convenient and allows an agent to look over your question or resolve your issue for however long it takes. Then, the representative will send you a response that can be expected in 2-3 days. This is a great option if you need to discuss issues with your metro card or want more information in order to confirm future travel plans. Service agents have access subway, rail, and bus schedules. Use the following address to send mail.

MTA Business Service Center
333 W. 34th Street
9th Floor
New York, NY 10001-2402

MTA Customer Support Website

When you get online and visit the MTA site, you may find that you don’t need to contact a representative in order to get your problem resolved. Whether you are riding a bus or train for the first time, or are a seasoned subway veteran, this site is helpful. You can browse their extensive database of frequently questions that cover topics like ticket refunds and exchanges, what can and can’t be taken onto a bus or train, who to contact in the case of emergencies or even how to renew your metro card. To view the helpful site, visit http://mta-nyc.custhelp.com/app/answers/list.

MTA Social Media

For many people, problems are best resolved by talking with someone who has experienced a similar experience. The social media accounts that MTA manages allow you to connect not only with service representatives but other users of the transportation system. You can view posts from others or make your own and see what kind of responses you get from people who have run into the same problems and questions as you are having.  After getting answers from other customers, you can talk with the MTA service representatives who run the social media sites. They can confirm whether the advice is helpful or sound. Use the links below to view the pages.

To connect with other customers on Facebook, visit https://www.facebook.com/MTA.info/.

To stay up to date through the MTA Twitter, visit https://twitter.com/mta?lang=en.

To view pictures on Instagram, visit https://www.instagram.com/mtanyctransit/?hl=en.

About MTA

The Metropolitan transit authority is the organization that oversees transportation in New York City. They manage the infrastructure and seek to provide affordable public transportation to everyone who needs it. MTA makes your morning commute possible. They seek to be an innovative organization that provides the best service at the cheapest price.

MTA Headquarters Location Map