Can’t find your favorite NBA player’s jersey and need the NBA Store customer service number? Perhaps you are shopping for a super fan and need advice on the perfect gift. Maybe you need to find the nearest location of a store that sells a Cavalier’s flat bill cap for your nephew’s birthday tomorrow. Regardless, read on to discover the best ways to contact the NBA Store’s customer service reps.
NBA Store Customer Service Number
The Fan Services number is 855-438-0683. It is answered 24 hours a day and seven days a week.
The flagship NBA store in NYC can be called at 212-457-3120.
Customers calling from outside the United States can use this number: 904-685-7839.
The website says that if there are products online that are listed as “out of stock,” calling the customer service line will not help.
NBA Store Email/Contact Form
Would you rather email your question? Send a message to a Fan Service Advocate via a contact form located here: https://help-nba.custhelp.com/app/ask/theme/standard.
Customers may attach files to their message if necessary.
Wondering what appropriate topics for email are? Choose from the following options:
NBA Store Mailing Address
The flagship NBA Store is located in NYC.
545 Fifth Ave
NY, NY 10017
It is open from Sunday through Friday from 10 a.m. to 8 p.m. and on Saturday from 10 a.m. to 9 p.m. This three-level store is 25,000 square feet of NBA, WNBA, and NBA G League apparel and merchandise. Play video games and see how you compare to the height and arm span of your favorite NBA stars.
NBA Store Live Chat
Chat with a customer care rep via Live Chat from this website: https://help-nba.custhelp.com/app/chat/chat_launch/survey_comp_id/22/survey_comp_auth/1dd0acf813c91ec788d74aa47bab39a8a5226efc/request_source/7/chat_data/aGFzaD0xNTI4NDU5NDYyODUwc25mZnlk.
The subjects that are appropriate for a live chat are the following:
Live chat is available Monday through Wednesday from 8 a.m. to 8: 55 p.m. EDT. On Thursdays, chat from 8 a.m. to 10 a.m. EDT. Need to chat on Fridays through Sunday? Customer reps are available from 8 a.m. to 8:55 p.m. EDT. Seems like odd hours to me, but I don’t make the rules.
NBA Store Support Website
There are a lot of customer care resources on this page: https://help-nba.custhelp.com/app/answers/detail/a_id/267. The website directs customers to contact the company via Twitter, email, or phone.
There are also answers to FAQ. Those wondering how to track their order or the store’s return policy can also visit this page. Details regarding the international shipping and handling can also be found here.
Customers wanting to start a return can log into their accounts and begin the process here: https://help-nba.custhelp.com/app/answers/detail/a_id/476/related/1/theme/standard.
Do you not know what size to order? Check out the size chart located here: https://help-nba.custhelp.com/app/answers/detail/a_id/281.
NBA Store Social Media Accounts
Check out the NBA Store’s presence on social media. The Twitter pages are an excellent spot to get answers for customer service questions.
NBA Store Facebook: http://www.facebook.com/NBAStore.
Shop or send a message to customer service reps via Facebook.
NBA Store Twitter: https://twitter.com/NBASTORESupport
Send a private message or Tweet the NBA store for support from this Twitter site.
Do you want to find out what’s new on the shelves of the NBA Store? Follow this Twitter feed to shop: https://twitter.com/NBASTORE. Customers can also ask products questions from this Twitter page before making a purchase.
NBA Store LinkedIn: The NBA Store does not seem to be on LinkedIn.
NBA Store Google+: The NBA Store also does not seem to utilize Google+.
NBA store Instagram: https://www.instagram.com/NBAStore/.
Check out photos of the most popular items on their Instagram account.
About the NBA Store
The NBA Store officially includes independent retailers who sell licensed NBA products. The store is also online and their flagship retail space on Fifth Avenue and 45th Street in NYC. There are six stores outside the US. Two are in Beijing, China. Three are in Manila, and the newest store is in the Philippines.