New Balance Customer Service Number
| Category : | Apparel & Footwear |
| Phone | 800-595-9138 |
| Address | 20 Guest Street, Boston, MA 02135-2088 |
| Calling Hours | 7 AM - 7 PM Monday - Friday |
| Website | https://www.newbalance.com/ |
Are you purchasing new running shoes and need the New Balance customer service number? New Balance, headquartered in Boston, not only sells running shoes. They sell athletic wear as well. Continue reading to find out how to navigate their customer service department.
New Balance Customer Service Number
Sometimes, the easiest thing to do when you have a question regarding a New Balance product is to call a customer care rep on the phone. If you have a question regarding your shoes, call their customer service number.
New Balance Customer Service Number: 1-800-595-9138
This number is answered Monday through Friday from 9 am to 9 pm EST and Saturday to Sunday from 9 am to 6 pm EST.
New Balance Live Chat
If your question is complicated or you are unable to talk on the phone, use the Live Chat, and a customer care rep can help you. You can ask about your order status or the tracking number for your new tennis shoes. The Live Chat button is red and is in the bottom right-hand corner of the website.
New Balance Live Chat: https://www.newbalance.com/customerservice/
New Balance Mailing Address
Even though there are stores all over, finding a mailing address for New Balance is tricky. If you want to return your athletic footwear, you’ll need to provide some personal information to be able to print out a mailing label. There is no return address listed on their website.
The corporate address is in Boston.
New Balance Corporate Mailing Address:
New Balance
Brighton Landing
20 Guest Street,
Boston, MA 02135-2088
New Balance Support Website
If a consumer has a question about their purchase or the rewards system, they can find specific answers here. Are you interested in designing your custom athletic shoes? Check out this website to read about the policies regarding cancellations. Get answers to how to fit other New Balance products, from sports bras to softball gloves.
New Balance Support Website: https://www.newbalance.com/customerservice/
New Balance Social Media
Of course, New Balance uses social media accounts to promote its products and provide more customer service opportunities.
- New Balance Facebook: https://www.facebook.com/newbalanceusa
- Shop through New Balance’s Facebook page. There does not seem to be a link to customer support, but you can at least order your kicks from here.
- New Balance Twitter: https://twitter.com/NewBalance
- Tweet to New Balance, but you are unable to message customer care reps.
- New Balance LinkedIn: https://www.linkedin.com/company/new-balance/
- Get a job with New Balance through their LinkedIn page.
- New Balance Instagram: https://www.instagram.com/newbalance/
- See how you can be fiercely independent while sporting your favorite shoes from the New Balance Instagram page.
- New Balance Pinterest: https://www.pinterest.com/newbalance/
- Get ideas for using your walking shoes!
- New Balance YouTube Channel: https://www.youtube.com/user/newbalance
- Get inspired by the latest commercials for New Balance products.
- New Balance TikTok: https://www.tiktok.com/@newbalance
About New Balance
Headquartered in Boston, New Balance shoes boasts that it makes 4 million pairs of athletic shoes in the U.S. every year. It also manufactures shoes in England. This is why its shoes are a little pricier than their competitors.
A British immigrant, William J. Riley, founded New Balance in 1906 as New Balance Arch Support Company. Riley started the arch support company after observing chickens in a farmyard. He noticed how the chickens balanced themselves on a three-pronged foot. Riley kept a chicken foot on his desk to remind him of his concept.
Currently, New Balance has a considerable presence in soccer clubs around the world.
As of 2023, New Balance had more than 8,000 employees worldwide.
