Are you purchasing new running shoes and need the New Balance customer service number? New Balance, headquartered in Boston, not only sells running shoes. They sell athletic wear as well. Continue reading to find out how to navigate their customer service department.
New Balance Customer Service Number
Sometimes the easiest thing to do when you have a question regarding a product is to call a customer care rep on the phone. If you have a question regarding your shoes, call 800-595-9138. This number is answered Monday through Friday from 7 a.m. to 7 p.m. CT.
Do you have a question or comment for the head honchos? Call the corporate office in Boston at 617-783-4000.
Otherwise, contact your local store. Visit the website to determine where that location would be. Here is the link: http://www.newbalance.com/stores.
New Balance Email/Contact Form
If your question is complicated or you are unable to talk on the phone, send a contact form and a customer care rep will get back to you. Choose from the following topics: my NB Rewards Program, Assistance with a Return, Status of My Order, Choosing the Right Product, Sponsorship and Donations, Team and Group Sales, Becoming a New Balance Dealer, and RunIQ.
The website says that you should receive a response quickly Monday through Friday. The offices are closed on the weekends.
New Balance Mailing Address
Even though there are stores all over, finding a mailing address for New Balance is tricky. If you have a return, you need to provide your customer information to be able to print out a mailing label. There is no return address listed on their website.
The corporate address is in Boston.
20 Guest Street
Boston, MA 02135-2088
New Balance Live Chat
New Balance does offer a live chat for their customers. Go to this webpage: http://www.newbalance.com/customerservice. Click on Live Chat, and a customer service rep will be with you. This service is only available 7 a.m. to 7 p.m. CT.
New Balance Support Website
Take a look at the FAQ and their answers here: https://support.newbalance.com/hc/en-us. Find specific answers to questions about your order and their rewards system. Are you interested in designing your custom shoes? Check out this website to read about the policies regarding cancellations. Get answers to how to fit other New Balance products, from sports bras to softball gloves.
New Balance Social Media Accounts
Of course, New Balance uses social media accounts to promote their products and provide more customer service opportunities.
New Balance Facebook: https://support.newbalance.com/hc/en-us
Shop through New Balance’s Facebook page. There does not seem to be a link to customer support though, but you can at least order your kicks from here.
New Balance Twitter: https://twitter.com/NewBalance
Tweet to New Balance, but you are unable to message customer care reps.
New Balance LinkedIn: https://www.linkedin.com/company/new-balance/
Get a job with New Balance through their LinkedIn page.
New Balance Google+: https://plus.google.com/115889541900442920570
There is a Google+ page, but there is no content on it as of yet.
New Balance Pinterest: https://www.pinterest.com/newbalance/
Even though there is a link from their website, New Balance has not utilized their Pinterest account yet.
New Balance YouTube Channel: https://www.youtube.com/user/newbalance
Get inspired by the latest commercials for New Balance products.
New Balance Instagram: https://www.instagram.com/newbalance/
See how you can be fiercely independent while sporting your favorite shoes from the New Balance Instagram page.
About New Balance
Headquartered in Boston, New Balance shoes boasts that they make 4 million pairs of athletic shoes in the U.S. every year. They also manufacture shoes in England. This is why their shoes are a little pricier than their competitors.
A British immigrant, William J. Riley, founded new Balance in 1906 as New Balance Arch Support Company. Riley started the arch support company after observing chickens in a farmyard. He noticed how the chickens balanced themselves on a three-pronged foot. Riley kept a chicken foot on his desk to remind him of his concept.
Currently, New Balance has a considerable presence in soccer clubs around the world.
As of 2015, New Balance had more than 5,000 employees worldwide.