NJ Transit Customer Service Number

While New Jersey Transit’s trains, buses, and stations transport passengers from New York City to Atlantic City and beyond, the NJ Transit customer service number helps them with questions and concerns about their journeys. The NJ Transit has a main number with customer service representatives who answer it during government business hours and numbers for specific problems and departments. During off-hours, the number is answered by an automatic messaging system.

NJ Transit Customer Service Numbers

NJ Transit’s main phone number is 973-275-5555. You’ll receive operator assistance between 8:30 am and 5:00 pm daily at this number. If you need information outside of these office hours, the phone number has automated assistance 24 hours a day, seven days a week. There is also a line for hard-of-hearing customers at 800-772-2287.

NJ Transit Main Customer Service Number: 973-275-5555

NJ Transit also has a phone number that customers can use to report suspicious activity. That number is 888-TIPS-NJT or 888-847-7658.

To contact the Access Link, call 800-955-2321 or 800-955-ADA1.

Senior citizens looking for a reduced fare should call 973-491-7112.

For ADA transfer information, call 973-491-7385.

For questions about group sales, call 973-491-7220.

For phone numbers at the NJ Transit and connecting terminals, see this website: http://www.njtransit.com/tm/tm_servlet.srv?hdnPageAction=ContactUsTelephoneTo. You can also find phone numbers for other transit companies that offer connections to NJ Transit vehicles.

NJ Transit Email/Contact Form

NJ Transit does not have an email address given to the public. Those who want to contact NJ Transit online can do so at this website: https://njtransit.secure.force.com/customerservice/ContactUs. 

There is a form that allows customers to leave a review, complaint, suggestion, or request for information. Users must leave their contact information, including their first and last name and email address. Users also need to complete a description and include a subject.

NJ Transit Mailing Address

NJ Transit has three mailing addresses. Customers can also visit these locations for information on New Jersey Transit operations.

NJ Transit Headquarters
1 Penn Plaza East,
Newark, NJ 07105

NJ Transit
General Office Building
180 Boyden Avenue,
Maplewood, NJ 07040

NJ Transit
Newton Avenue Administration Building
350 Newton Avenue,
Camden, NJ 08103

NJ Transit Customer Support Website

The NJ Transit webpage for customer support is https://www.njtransit.com/contact/customer-service. This webpage offers more links for information about NJ Transit, Trip Planning Services, and Lost and Found. You can also find NJ Transit routes, including train schedules, on the NJ Transit website. The website can help you find the right bus stop or train station and let you know how to buy tickets for transportation. There is a link for information about suspicious activity and customer service locations. Finally, you can use the link to leave feedback about your experience on an NJ Transit bus or train.

NJ Transit Social Media

You can visit NJ Transit’s social media pages to learn about updates on NJ Transit projects and lines. They also share tips for making public transportation easier to use. You can also find job opportunities and information about NJ Transit on its LinkedIn page.

• NJ Transit’s Instagram: https://www.instagram.com/njtransit/
• NJ Transit’s Twitter: https://twitter.com/NJTRANSIT
• NJ Transit’s Facebook: https://www.facebook.com/NJTRANSIT
• NJ Transit’s LinkedIn: https://www.linkedin.com/company/nj-transit

About NJ Transit

NJ Transit is the public transportation system that safely and reliably serves the people of New Jersey. The transit service has well-trained employees who strive to meet the needs of those who ride its buses and rail lines. The transit service covers over 5,300 square miles and connects New Jersey to New York and Philadelphia points. With over 2,000 buses and over 750 rail vehicles, NJ Transit is the third largest public transportation system in the United States, delivering 223 million customers to their destinations annually.

NJ Transit also provides specialized transportation services for senior citizens, people with disabilities, and people living in rural communities. These are funded through public initiatives. NJ Transit is an important part of life for many people in New Jersey and neighboring communities.

NJ Transit Headquarters Location Map