Old Navy Customer Service Number

For 30 years, Old Navy has been serving its customers, dedicated to providing the highest level of customer service. From the beginning, their goal was to provide high-quality clothes and the latest in consumer trends at a reasonable price for the whole family, and they knew that their customer support would be crucial to maintaining that goal.

Old Navy Customer Service Number

Old Navy loves hearing from its customers, no matter what they need. Excellent customer service doesn’t just include handling calls for returns or concerns when orders are involved; sometimes, you need help choosing and purchasing a gift for someone who matters. Perhaps you’re checking up on a gift card you bought or want to find out where Old Navy obtains its materials. Their customers’ questions are their primary focus, and they want to be able to help out with anything that comes up. 

Customer Service Phone Number: 1-800-653-6289

Old Navy Customer Support Website

Old Navy’s customer service website provides a broad range of information for the discerning customer. Make an order through the online portal and aren’t sure what happened to it. There’s information on tracking your order here. Want to apply a promo code to an order but aren’t sure how? They cover that, too. Maybe you just want to write them a letter and tell them how much you love their products? 

Find all this and more in their comprehensive customer support section at: https://oldnavy.gap.com/customerService/info.do?cid=3171&mlink=5151,1,Footer_Customer_Service 

Old Navy Live Chat

In this modern age, many retailers offer an option to chat with a customer service representative online, and Old Navy does as well. They are available during the same hours as their phone service agents and can handle many, if not all, of the same concerns.

To access the Old Navy chat feature, visit: https://oldnavy.gap.com/customerService/info.do?cid=83044&cs=chat_or_call and select the icon in the bottom right corner of your screen. 

You will be connected with a customer service agent – yes, a real person – who can assist with common issues such as store orders, website access, payments, returns, and other questions.

Chat Hours of Operation: 7 am – 1 am EST

Old Navy Social Media

Sometimes, a call or email won’t do, and social media can be an excellent means of communicating a problem or other common issues or getting answers. Old Navy wants to bring all its customers together in a community of mutual support and excellent living, and that’s why they’ve connected with you all through their social media accounts. Whatever your preference is, there’s a feed for you to enjoy upcoming sales and promotions, tips on living the Old Navy life, the latest style of clothing, and family trends!

Twitter: https://twitter.com/oldnavy

Facebook: https://www.facebook.com/oldnavy/

Pinterest: https://www.pinterest.com/oldnavy/

Instagram: https://www.instagram.com/oldnavy/

Tumblr: http://oldnavy.tumblr.com/

Snapchat: https://www.snapchat.com/add/oldnavy

About Old Navy

Old Navy is an example of a company proving that its dominance in its market is not a mistake. Old Navy was initially known as Gap Warehouse and was created to counter Target’s attempt to move in on its market with a brand called Everyday Hero. Everyday Hero was intended to be a lower-cost version of Gap itself, prompting the creation of Gap Warehouse. The early days involved techniques aimed at creating a unique and welcoming environment in the stores by using many things that made shopping at grocery stores pleasant. Flowing aisles, impulse items at the checkout, and convenient shopping carts made shopping comfortable and enjoyable.

Old Navy was an unquestioned success, reaching $1 billion in sales in the first year and not slowing down in the following years. By 2015, sales had broken $6 billion a year. This growth meant their profits were higher than the combined gross of Gap and the Banana Republic. A company established in response to another group attempting to undercut it instead outgrew its parent and became a dominant identity in its own right. Through it all, they never minimized the importance of staying in touch with you, their most important asset.

Customer Service Phone Number: 1-800-653-6289

Credit Card Customer Service Phone Number: 1-866-450-5295

Physical Location:

2 Folsom St.,
San Francisco, CA, 94105

Looking for a store nearby: Use their online store locator.

Hours of Operation: 7am – 1am EST

Company URL: http://oldnavy.gap.com/

Contact Points: Phone, Email, Chat

Services Supported: Returns, Questions, Account Access, Web Site, General Information

For security or legal information, visit the Terms of Use page.

Old Navy Headquarters Location Map