Rock Auto Customer Service Number

Rock Auto is a large web-based distributor of car parts that functions through warehouses instead of stores and works hard to maintain contact with customers through online avenues, but no Rock Auto customer service number. Car enthusiasts and mechanics alike use Rock Auto to get the auto parts they need. Contacting Rock Auto customer service can help you manage your account or orders, place new orders, or resolve issues like product defects or undelivered purchases.

We’ll provide the Rock Auto contact information we were able to find when you need customer service.

Rock Auto Customer Service Number

While there is a headquarters phone number, it doesn’t function as the Rock Auto customer service number, because the company no longer offers phone support for customers. We’ve listed the company phone number below, but we don’t guarantee you’ll be able to receive assistance by calling it.

Rock Auto Customer Service Number: 1-608-661-1376

Rock Auto Support Website

Because Rock Auto is a 100% online company, most of their customer service comes as “self-service” resources you access through their Help page. You’ll find the resources organized by the different needs you may have.

Navigate the different FAQs to find solutions for how to manage your Rock Auto account, check order status, get warranty information on a new part, find the right auto part for your car’s make and model, return a defective part or a wrong part, place credit card orders, find information about a gift certificate or store credit, and anything else related to finding the correct part you need for your vehicle. 

On the site, you can browse through articles and step-by-step guides that can help you to install parts that you have ordered, as well as search for common questions like how to cancel an existing order, how to look up compatibility for a replacement part, or which tools you will need to install or remove an old part. You can also look up shipping charges and different shipping options for delivery of your new order. You can find online support for anything from choosing parts to the return shipping process to how to apply a store credit code. 

Rock Auto Support Page: https://www.rockauto.com/help/

Rock Auto Order Status & Returns Page: https://www.rockauto.com/orderstatus/

Rock Auto Email Address

We sure had to do some digging to find this! If none of the extensive Help page support resources have the answer you need, you can email Rock Auto customer service to get further assistance.

Rock Auto Email Address: service@rockauto.com

Rock Auto Mailing Address

Although it is not the quickest contact option, you may prefer to send your inquiry or concern by US postal mail. This way, you do not have to worry about trying to get in touch or checking your email for back-and-forth responses. You simply send mail your written correspondence and wait for a response.

Rock Auto Headquarters Mailing Address:

RockAuto, LLC Corporate Headquarters
6418 Normandy Lane,
Suite 100,
Madison, WI 53719

Rock Auto Social Media

One of the best ways to get insights into your issues is by connecting with other customers who may have gone through similar problems. Social media platforms are great places to do this. On Rock Auto’s social media pages, you can connect with both service representatives and other customers who are ready to help you. You can view the posts of others that may include questions, help articles, or recent news about the company, or you can make your own post and see what kind of feedback you get. To view their respective social media sites, use the following links.

• Rock Auto Facebook: https://www.facebook.com/RockAutoCom/
• Rock Auto Instagram: https://www.instagram.com/rockauto_llc/
• Rock Auto YouTube: https://www.youtube.com/@rockauto

About Rock Auto

Founded in 1999, Rock Auto wanted to pioneer a new way to buy auto parts. Instead of having large stores with a clerk who may or may not know all the information you need, they opened up a website that could display a huge warehouse inventory. The information could then be digitized into a searchable database so that people can find what they need at a lower price. It is this initial dedication to a different vision that keeps them focused on continuing to provide excellent customer support.

Rock Auto Headquarters Location Map