Rock Auto is a large distributor of car parts that functions through warehouses instead of stores and works hard to maintain contact with customers through avenues like their service phone number. Car enthusiasts and mechanics alike use Rock Auto to get the parts they need when they need them. Contacting customer service can help you manage your account or orders, place new orders, or resolve issues like products defects or undelivered purchases.
Rock Auto Customer Service Phone Number
If you run into a problem or question while using Rock Auto’s services, one of the quickest ways to reach a live support agent is by calling. Once you have contacted a service representative, they will be able to help you manage your Rock Auto account options and orders as well as help you find parts for your car, determine the cause of service lights, or direct you to an expert in your area. Talking on the phone is a very direct and easy form of communication and can ensure that you get all of the support that you need. To call now, use the following number.
Rock Auto Email Address
If you would rather send customer service a message they conveniently provide their email address that is dedicated to customer service. If you email, [email protected] your message will go directly to a support expert that will look over your issue and get back to you as soon as possible. Sending an email can allow you to avoid waiting on hold to talk to a service representative as well as ensure that they have sufficient time to give your problem a thorough solution. Because of this, it is one of the best options for receiving support.
Rock Auto Mailing Address
Although it is not the quickest contact option, you may prefer to send your inquiry or complaint in by mail. This way you do not have to worry about trying to get in touch or checking your email for back and forth responses. You simply send off your message and an answer comes back to you in a couple of days. Given all of that time, one of the experts at Rock Auto will surely be able to come up with a solution or answer to your issue. Use the following address to send mail to customer service.
RockAuto, LLC Corporate Headquarters
6418 Normandy Lane
Madison, WI 53719
Rock Auto Support Website
If you need help outside of business hours, then a quick visit to the Rock Auto support site can page huge dividends. You may not be able to talk to an agent at that time, but with all of their helpful guides, you may realize you don’t need to anyways. On the site, you can browse through a number of articles and step by step guides that can help you to install parts that you have ordered as well as search for common questions like how to make a return, cancel an existing order, or which tools you will need to install or remove a part. This is very convenient and organized and ensures that you can follow the steps it is trying to walk you through. You can find online support for anything from choosing parts to redeeming rebates or promotional pricing. To view the site, visit http://www.rockauto.com/help/?page=6.
Rock Auto Social Media
One of the best ways to get insights into your issues is by connecting with other customers who may have gone through similar problems. Social media platforms are great places to do this. On Rock Auto’s social media pages, you can connect with both service representatives and other customers that are ready to help you. You can view the posts of others that may include questions, help articles, or recent news about the company, or you can make your own post and see what kind of feedback you get. To view their respective social media sites, use the following links.
For Facebook, visit https://www.facebook.com/RockAutoCom/.
To view helpful videos on YouTube, visit https://www.youtube.com/user/RockAutoLLC/videos.
To connect on Google+, visit https://plus.google.com/+RockautoAutoParts.
About Rock Auto
Founded in 1999, Rock Auto wanted to pioneer a new way to buy auto parts. Instead of having large stores with a clerk who may or may not know all the information you need, they opened up a website that could display a huge warehouse inventory. The information could then be digitized into a searchable database so that people can find what they need at a lower price. It is this initial dedication to a different vision that keeps them focused on continuing to provide excellent customer support.