Romwe provides fast fashion clothing and accessories to international shoppers, giving people trendy apparel and home decor at affordable prices. Romwe provides regular promotions and discount codes to regular shoppers all over the world and hosts the latest trends through nostalgic designs and independent creators. Customers experiencing issues shopping on their website can contact Romwe’s customer service team in the following ways:
Romwe Customer Service Number
Romwe does not provide their customers with a customer service number, and for customers seeking out direct contact with a Romwe representative, customers would need to log into their Romwe account and use either the live chat option or submit a ticket to their customer service team for assistance.
Romwe Customer Service Number: N/A
Romwe Customer Service Mailing Address
Customers needing correspondence for concerns like legal disputes, filing claims, and other business-related matters can contact Romwe through the mailing address listed below.
Romwe Customer Service Mailing Address: 345 N. Baldwin Park Blvd. City Of Industry, California 91746
Romwe Customer Service Email Address
Through the available email address listed below, customers can contact a Romwe representative for assistance with their orders, returns, payment information, account management, and other various issues when shopping from their website or mobile app. When contacting them by email, customers can expect a response from a representative within 24 hours.
Romwe Customer Service Email Address: firstname.lastname@example.org
Romwe Customer Service Help Center
Romwe’s FAQ support page outlines all aspects of their service, providing their customers with detailed guides and solutions to common shopping problems. By outlining their FAQ by topic, customers can select the topic of interest, ranging from orders to account information, and search through their available articles for solutions. Customers can also use the search bar at the top of the page to search for the topic of concern with specific keywords.
Romwe Customer Service Help Center: https://us.romwe.com/robot/faq
Romwe Customer Service Live Chat
Romwe’s live chat option is available for customers who log into their accounts. Once logged in, a live representative can help address account or order-related problems, including delayed deliveries, lack of refunds, purchasing out-of-stock items, and more. Their live chat feature is available during these hours of operation: 09:00 – 03:00(+1D) (PST Time)
Romwe Customer Service Live Chat: https://us.romwe.com/robot?page=NoLoginPage&page_name=page_contact_us
Romwe Customer Service Contact Us Form
Alongside their live chat, customers can log in to their account and message their customer service team through their contact form. By filling out the information and submitting the form, a customer service representative will be able to get in contact within 24 hours. Their contact form connects their customers to their email addresses for further communications.
Romwe Customer Service Contact Us Form: https://us.romwe.com/robot?page=NoLoginPage&page_name=page_contact_us
Romwe Customer Service Mobile App
The Romwe mobile app allows customers to manage their orders and shop online wherever they are and gives customers the opportunity to chat with a representative about issues with orders and deliveries. Customers can download the Romwe mobile app for both IOS and Android devices.
Romwe Customer Service Social Media
Customers who wish to keep up with the latest promotions, discount codes, and other notifications can easily follow Romwe through their social media pages. These pages allow customers to learn about the latest from Romwe’s online store and also allow customers to message their website for general inquiries about their products and services.
Originally founded in 2010, Romwe is a Chinese online fashion retailer that provides fast fashion to countries such as Australia, France, the United Kingdom, the United States, Germany, and Spain. In 2014, the fast-fashion company Shein acquired Romwe, making it a subsidiary and sister company, selling trending fashion items to a young adult demographic.
Customer Service Number: N/A
Address: 345 N. Baldwin Park Blvd. City Of Industry, California 91746
Contact Points: Email, Live Chat, Social Media
Services Supported: Fashion retailer, fashion e-commerce