Romwe Customer Service Number
| Category : | Apparel & Footwear |
| Address | 345 N. Baldwin Park Blvd., City Of Industry, California 91746 |
| Website | https://us.romwe.com |
Romwe provides fast fashion clothing and accessories to international shoppers, giving people trendy apparel and home decor at affordable prices. Romwe provides regular promotions and discount codes to regular shoppers all over the world and hosts the latest trends through nostalgic designs and independent creators. Customers experiencing issues shopping on their website can contact Romwe’s customer service team in the following ways:
Romwe Customer Service Number
Romwe does not provide their customers with a customer service number to call. Customers seeking direct contact with a Romwe representative need to log into their Romwe account and use either the live chat option or submit a ticket to their customer service team for assistance.
Romwe Customer Service Number: N/A
Romwe Mailing Address
Customers needing correspondence for concerns like legal disputes, filing claims, and other business-related matters can contact Romwe through the mailing address listed below.
Romwe Mailing Address:
Romwe
345 N. Baldwin Park Blvd.
City Of Industry, California 91746
Romwe Email Address
Through the available email address listed below, customers can contact a Romwe representative for assistance with their orders, returns, payment information, account management, and other various issues when shopping from their website or mobile app. When contacting them by email, customers can expect a response from a representative within 24 hours.
Romwe Email Address: Available when you log into your Romwe account
Romwe Help Center
Romwe’s FAQ support page outlines all aspects of their service, providing their customers with detailed guides and solutions to common shopping problems. By outlining their FAQ by topic, customers can select the topic of interest, ranging from orders to account information and search through their available articles for solutions. Customers can also use the search bar at the top of the page to search for the topic of concern with specific keywords.
Romwe Help Center: https://us.romwe.com/robot/faq
Romwe Live Chat
Romwe’s live chat option is available for customers who log into their accounts. Once logged in, a live representative can help address account or order-related problems, including delayed deliveries, refund issues, purchasing out-of-stock items, and more. Their live chat feature is available during these hours of operation: 9 am to 3 pm PST
Romwe Live Chat: Available when you log into your Romwe account
Romwe Contact Us Form
Alongside their live chat, customers can log in to their account and message their customer service team through their contact form. By filling out the information and submitting a trouble ticket, a customer service representative will be able to get in contact within 24 hours. Their contact form connects their customers to their email addresses for further communications.
Romwe Contact Us Form: Available when you log into your Romwe account
Romwe FAQ Support Page
Romwe’s website offers an FAQ page to help you find answers to questions immediately without the need to wait for a representative to reply to an email. You’ll find categories for the most common problems or questions customers have.
Romwe FAQ Page: https://us.romwe.com/robot/faq
Romwe Mobile App
By using the Romwe mobile app, you can access a range of features and benefits, including 24/7 customer service access with a Live Chat widget for any inquiries or assistance.
The app offers extra discounts on your first in-app purchase, lightning deals, and access to significant discounts, including up to 90% off trending styles. You can explore and shop from a variety of fashion aesthetics and featured collections, such as the Unisex Collection,
#ROMWEcreators, and #ROMWElimited newness. The app provides multiple secure payment methods, including PayPal and various credit card options. It also offers free returns and an updated order tracking system for a hassle-free shopping experience. The app allows you to enjoy free shipping for orders over $19 and participate in the Lucky Draw for a chance to win big.
Overall, the Romwe mobile app offers an enhanced shopping experience with exclusive deals, diverse fashion collections, secure payment options, and convenient customer service features.
Romwe Mobile App, Android: https://play.google.com/store/apps/details?id=com.romwe
Romwe Mobile App, iOS: https://apps.apple.com/us/app/romwe-ultimate-cyber-mall/id1080248000
Romwe Social Media
Customers who wish to keep up with the latest promotions, discount codes, and other notifications can easily follow Romwe through their social media accounts. These accounts allow millions of Romwe customers to stay in touch about the latest from Romwe’s online store and also allow customers to message their website for general inquiries about their products and services.
If you follow Romwe on social media, you can expect to see a variety of content, including the following:
- Fashion and Lifestyle Posts: Romwe’s social media accounts feature posts showcasing their latest fashion collections for women and men, including apparel, shoes, and accessories.
- Influencer Collaborations: The company often collaborates with influencers who promote Romwe’s products on their social media platforms. These collaborations involve influencers showcasing and endorsing Romwe’s clothing and accessories to their followers.
- Promotional Content: Romwe’s social media content includes promotional material such as offers, discounts, and new product launches.
- Customer Engagement: The brand uses its social media platforms to engage with its customers, sharing user-generated content, running contests, and responding to customer inquiries and feedback.
Overall, Romwe’s social media content is focused on promoting its fashion products, engaging with customers, and collaborating with influencers to showcase its latest offerings.
- Romwe Facebook: https://business.facebook.com/Romwe.official/
- Romwe X/ Twitter: https://twitter.com/ROMWESHOP
- Romwe Instagram: https://www.instagram.com/romwe/
- Romwe TikTok: https://www.tiktok.com/@romweofficial
- Romwe Pinterest: https://www.pinterest.com/romwe_fun/_created/
- Romwe Snapchat: https://www.snapchat.com/add/romwe_official
About Romwe
Romwe is an online fashion retailer that was launched in 2010. The company specializes in offering affordable and trendy clothing and accessories for women and men. It has grown to operate internationally and is known for its fast fashion products. Romwe is a subsidiary of the same parent company as Shein, another fast fashion company based in China, although they have different CEOs. The brand has been associated with Chinese entrepreneur Yang Jianxin, the owner of Globalgrow E-commerce, which is believed to be one of its prominent investors and the parent company to several similar portals, including Romwe.
The company has been known for its affordable prices and street fashion style, targeting a customer base of women around 18-35.
