Sorel Customer Service Number

If you have questions about your footwear or outerwear you may have purchased at Sorel, then you can speak with a representative by calling the Sorel customer service number. The quickest way to receive assistance is through the phone, but you can also send an email. The customer service team is happy to assist you with your Sorel questions or comments. You can learn more about Sorel and how to get in touch with the company in this article!

Sorel Customer Service Number

If you would like to contact Sorel’s customer service team over the phone (which is the fastest way to get in touch with the company), then you can reach the organization at 888-697-6735. The customer service hours of operation are Monday-Friday, from 5 am to 8 pm PST.

If you would like to call the warranty department, you can call 888-697-6735 and press 3. The warranty service hours of operation are Monday-Friday, 8 am to 5 pm PST.

Sorel Email/Contact Form

If you care to send an email to Sorel, you can fill out the email/contact form with your name and information, and you will be contacted as soon as possible. The email form can be found here: https://customercare.zendesk.com/hc/en-us/requests/new. 

Sorel Mailing Address  

If you would like to write to Sorel or send returns you can send mail to the following address:

2009 Northern Star Way
Robards, KY, 42452

Sorel Live Chat

Unfortunately, there is not a live chat option on the Sorel website to chat with a customer service representative in real time. The quickest way to get in touch with someone is to call the customer service phone number during the designated hours.

Sorel Customer Support Website

The Sorel customer service page will direct you to whatever answers you are looking for regarding your order or the Sorel company. You can type a question in the search box, or you can click on topics to receive more information such as warranty, products, returns, general, or contact. You can also see articles that the company has written that answer customer service questions.  Frequently asked questions are also made available. You can also click contact to send an email or find the customer service phone number and hours of operation. You can access the customer service page here:

https://sorel.zendesk.com/hc/en-us/.

To locate a Sorel store, you can search the website here: https://www.sorel.com/stores.

If you want to get information on proper care and cleaning of your products from the experts at Sorel, you can find information here: https://www.sorel.com/Care-and-Cleaning.html.

Sorel Social Media Accounts

The social media accounts run by Sorel showcase high-quality photos and videos of their products. Sorel also offers sales and discounts and educates customers on the company as well as their ethics. You can see more of what Sorel shares on social media by following the links below:

Sorel’s Facebook: https://www.facebook.com/sorel/

Sorel’s Twitter: https://twitter.com/sorelfootwear

Sorel’s Pinterest: https://www.pinterest.com/sorelfootwear/

Sorel’s Instagram: https://www.instagram.com/sorelfootwear/

Sorel’s YouTube: https://www.youtube.com/user/SorelFootwear

About Sorel

Sorel is a lifestyle brand that sells footwear, outerwear, and other accessories. The company was founded in 1962 in Canada and has brought functionality and expert craftsmanship to modern fashion. Sorel was introduced as a winter boot line and became the world’s best-selling cold weather boot. Kaufman Footwear, an Ontario-based show company, previously owned Sorel before the Sorel trademark name was bought by Columbia Sportswear. After Columbia purchased the company, the Sorel brand expanded their product line from shoes to outerwear and other work-related garments. Sorel sells boots, sandals, tennis shoes, slippers, liners, and socks to men, women, and children.

Sorel takes their social responsibility seriously, valuing ethical and sustainable manufacturing practices. They have a Social Responsibility program that consists of three main elements 1) Monitoring and Remediation, 2) Training and Capacity Building and 3) Multi-Stakeholder Engagement. The company also uses a code of conduct called Standards of Manufacturing Practices (SMP) which consists of standards in forced labor, child labor, harassment or abuse, nondiscrimination, freedom of association, wages and benefits, hours of work, environment, health and safety, and ethical conduct.

Sorel Headquarters Location Map