Steve Madden Customer Service Number

Are you trying to reach the Steve Madden customer service number? You could be trying to find a specific pair of Steve Madden shoes, and you need them today. Maybe you ordered a belt from the website, and it’s a bit too small. Perhaps you are at a loss as to what to buy your stepdaughter for her birthday, and you want to buy her a gift card. Regardless of the reason to contact the Steve Madden company, read on to discover how to connect with customer sales representatives.

Steve Madden Customer Service Number

The phone number for Steve Madden is 888-SMADDEN. That’s 888-762-3336. If you are calling outside of the U.S., call 703-637-0022. This number is answered seven days a week from 9 am to 10 pm ET.

Steve Madden Customer Service Number: 888-762-3336

Steve Madden Email

Steve Madden provides a good old-fashioned email address for customers to use. There’s no contact form to submit. Instead, email customer care directly.

Steve Madden Email: info@stevemaddendirect.com. 

If you would like to receive emails informing you of new styles or special deals, submit your email to the short form located in the bottom right corner of this webpage: https://www.stevemadden.com/custserv/contactus.jsp?cm_sp=globalfooter-_-cs contactus.

Steve Madden’s Mailing Address

Steve Madden is located in Long Island City. Do not send returns or promotional items to this address.

Steve Madden Mailing Address:

Steve Madden, Ltd.
ATTN:
Director of Customer Service,
E-commerce
52-16 Barnett Ave.,
Long Island City, NY 11104

Steve Madden Live Chat

Steve Madden offers a live chat option on their customer service page. Go to the bottom right-hand corner of this page and click on the green chat bubble. There are no listed hours on the website detailing when the live chat option is available.

Steve Madden Live Chat: https://www.stevemadden.com/custserv/contactus.jsp?cm_sp=globalfooter-_-cs contactus. 

Steve Madden Support Website

The FAQs for Steve Madden shoes are located here: https://www.stevemadden.com/content.jsp?pageName=CS-FAQ&cm_sp=globalfooter-_-cs faq. Help categories include orders, billing and shipping, returns, gift cards, promotion terms and conditions, privacy and tech support, and contact info.

Find the closest Steve Madden store to your location by clicking here: https://www.stevemadden.com/custserv/locate_store.cmd?cm_sp=globalfooter-_-storelocator. There are locations in Arizona, California, Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. They are also located in 40 other countries.

Get your shoe questions answered by looking up terms in a shoe glossary: https://www.stevemadden.com/content.jsp?pageName=ShoeGlossary&cm_sp=globalfooter-_-terms glossary. Find out the difference between a slingback and a pump.

Are you not sure which size to order? Here is a shoe size chart: https://www.stevemadden.com/content.jsp?pageName=ShoeSizeChart&cm_sp=globalfooter-_-cs sizechart.

Steve Madden’s Social Media

Steve Madden has a substantial presence on social media. Customers can shop through the Steve Madden Facebook page, but you are not able to send a customer service message. You can Tweet to Steve Madden, but you cannot send a message through Twitter. Follow Steve Madden anyway to see the latest in shoe trends.

• Steve Madden Facebook: https://www.facebook.com/SteveMaddenShoes
• Steve Madden Twitter: https://twitter.com/SteveMadden
• Steve Madden LinkedIn: https://www.linkedin.com/company/steve-madden/
• Steve Madden Google+: https://plus.google.com/+SteveMadden
• Steve Madden YouTube Channel: https://www.youtube.com/SteveMadden
• Steve Madden Pinterest: https://www.pinterest.com/stevemadden/
• Steve Madden Instagram: https://www.instagram.com/stevemadden/
• Steve Madden Tumblr: http://stevemadden.tumblr.com.
• Steve Madden Snapchat: https://www.snapchat.com/add/stevemadden

Who Should Reach Out to Steve Madden?

• Shoppers looking for the latest in footwear, boots, shoulder bags, and new arrivals, as well as exclusive offers on Steve Madden products.
• Customers with inquiries about Steve Madden’s return policy, shipping charges, order tracking, and return authorization for both new and clearance items.
• SM Pass members or those interested in becoming SM Pass VIPs, seeking information on membership benefits like free 2-day shipping, discount codes, and student discounts.
• Individuals looking to purchase or redeem gift cards and e-gift cards, including gift card orders and payment methods accepted by Steve Madden.
• Anyone needing assistance with unworn merchandise returns, consent release agreements, or looking to take advantage of free shipping promotions within the United States and Puerto Rico.

Why Contact Steve Madden Customer Service?

• To obtain customer support for placing orders, understanding promotion terms, and navigating the shoe glossary for informed footwear choices.
• For detailed information on standard and free standard shipping, including special promotions for free shipping and order return fees.
• To manage personal information securely in compliance with privacy policies, including inquiries related to cookies and consent agreements.
• For assistance with Steve Madden stores and GA locations, including contact information for direct inquiries and insider accounts setup.
• To address concerns related to merchandise quality, investor relations, and the overall shopping experience at Steve Madden brand outlets and online platforms.

As a testament to its commitment to customer satisfaction and fashion innovation, Steve Madden continues to inspire and engage customers around the world with its dynamic range of products. Whether you’re a long-time fan or new to the brand, Steve Madden’s customer service team is dedicated to providing comprehensive support, ensuring every interaction enhances your fashion journey with Steve Madden.

About Steve Madden

In 1990, with an initial investment of $1,100, Steve Madden embarked on a journey that would revolutionize the fashion industry from a modest factory in Queens, NY. Today, Steve Madden’s distinctive shoes, along with handbags and accessories, adorn customers in over 80 countries worldwide, marking the brand’s unparalleled success in the global fashion arena. Steve Madden Ltd has evolved into a symbol of unique style and innovation, seamlessly blending edgy designs with high-quality craftsmanship to cater to fashion-forward individuals across the globe.

Steve Madden Headquarters Location Map