If you have ever driven through Florida, you have most likely encountered SunPass on the highways. This prepaid toll program saves drives time and money as they maneuver the busy highways in the Sunshine State.
Even though SunPass was designed to make it easier to get through tolls, questions and concerns do arise. If you have questions about your SunPass account or you would like to learn how to get one, there is a customer service phone number available. You can call 888-865-5352 or 888-TOLL-FLA. By calling this number you can learn how to acquire and use a SunPass transponder, how to replenish it, or where to find a retailer that sells them. You can also address issues with unpaid tolls and traffic citations.
SunPass Phone Numbers
SunPass has a customer service phone number you can call for help: 888-865-5352 or 888-TOLL-FLA. This phone number is staffed Monday through Friday from 7:00 AM and 7:00 PM and Saturday between 8:30 AM and 5:00 PM Eastern Time. If you need to send a FAX, you can send it to 888-265-1725 or if you are in Canada, send it to 561-470-6699. The busiest day at the SunPass phone center is Monday, so if you do not have an urgent need, you will have you call answered faster if you call Tuesday through Friday.
SunPass Email Address
SunPass does not have an email address that they share with the public. However, if you want to contact SunPass electronically, they have an email form you can complete at this website: https://www.sunpass.com/contactSunPass. You will need to leave your name, email address, account number or transponder number, your phone number, and the problem that you would like to have addressed.
SunPass Mailing Address
SunPass does have a mailing address for general questions and enrollment in the SunPass transponder program. That address is:
PO Box 880029
Boca Raton, FL 33488-0029
There is another address for replenishment payments. If you use this address, be sure to include your account number or transponder number with your payment.
SunPass Replenishment Payments
PO Box 880049
Boca Raton, FL 33488-0049
If you have to pay a uniform traffic citation regarding your SunPass, send correspondence to:
Uniform Traffic Citation
PO Box 880069
Boca Raton, FL 33488-0069
If you have an unpaid toll violation, you can send it here:
Unpaid Toll Violation
PO Box 105477
Atlanta, GA 30348-5477
To pay your TOLL-BY-PLATE invoice, send payments here:
PO Box 105477
Atlanta, GA 30348-5477
SunPass Customer Support Website
If you have questions for SunPass, their customer service representatives are available to help. Whether you live in Florida or you are visiting for a short time, SunPass is a useful tool to save you money on the toll roads all over the state. It is difficult to get around Florida without the toll roads and the people at SunPass can help you better understand the benefits of the program. The customer service website is here: https://www.sunpass.com/contactSunPass. You can ask questions about your transponder or learn how to find one for your car. The website also has links that let you find how much it will actually cost you to travel on the Florida roads, with or without the SunPass. There is also a link that shows you all of the roads and bridges that accepts the SunPass so you do not have to stop at every toll both along the way.
SunPass Social Media Accounts
SunPass only has one active social media account, on Twitter where updates to the program can be posted in real time.
For Twitter, visit https://twitter.com/@Sunpass_FDOT
SunPass provides drivers in Florida and parts of Georgia with a less expensive way to pay for tolls. With SunPass, drivers pay for their tolls in advance at a lower rate. Drivers add a transponder into their cars. While driving through the toll facilities, an electronic reader finds the transponder and deducts the toll from the driver’s account. Drivers can reload their accounts at various locations and through the mail, online, over the phone, or in person. If you have questions about paying for missed tolls, adding money to your transponder, or anything else related to tolls, the customer service department can help.