If you have traveled through airlines since 2001, then you have interacted with the Transportation Security Administration (TSA) and may have needed the TSA customer service number. There are a lot of questions that come up regarding TSA due to the nature of the administration, which is high security for those traveling in the United States. Customer service representatives are available to help answer questions regarding safety, rules, and regulations. TSA offers many of the answers to these questions on their website, and on social media, however, a customer service number with automated information is available at all times and a representative is available during specific daytime hours.
TSA Customer Service Number
TSA has a main customer service line that you can use to contact a representative with questions regarding flight safety, medical instructions, lost or damaged items, pre-screen qualifications, and other TSA rules and information.
To reach a customer service representative on the phone, they are available from 8:00 a.m. – 11:00 p.m. Eastern time Monday-Friday and 9:00 a.m.- 8:00 p.m. on weekends and holidays at the following number: 1-866-289-9673.
Automated information is available anytime in several languages at the same phone number via the keypad.
TSA Email/Contact Form
TSA has a contact form on their website that addresses complaints, compliments, requests, and security issues. You can find it here: https://www.tsa.gov/contact/contact-forms
You can also directly email TSA at this email address: TSA-ContactCenter@tsa.dhs.gov.
TSA Mailing Address
If you would like to send mail to TSA, you can do so by sending letters to the following mailing address:
Transportation Security Administration
601 South 12th St.
Arlington, VA 20598-6002
TSA Live Chat
TSA does not have a live chat service for their customers on their direct website. However, Ask TSA is a Facebook page that uses Facebook Messenger to directly communicate with users and provide support much quicker than the contact page or TSA email. This service is provided from 9:00 a.m.- 7:00 p.m. Eastern time daily.
TSA Customer Support Website
Customer service is extremely important to TSA of the intense nature of their security measures. It can be confusing and stressful so they wish to provide support to travelers as best they can. On the website, there is a contact form found here: https://www.tsa.gov/contact/contact-forms.
There is also a customer service page found here: https://www.tsa.gov/contact/customer-service. This page gives all the details of TSA’s customer service options. These include Frequently Asked Questions, email information, the phone number and hours of service, and the Ask TSA Facebook Messenger option. It also covers questions and concerns involving disabilities and medical conditions, ID requirements, lost or damaged items, permitted and prohibited items, and how to be approved for TSA pre-screening.
TSA Social Media Accounts
TSA has become well known for the security measures that are in place at airports. Having a social media presence is extremely important because of the questions that come up when traveling. The customer service team provides answers as well as frequently asked questions on their website, blog, and social media accounts. TSA has a specific Facebook Messenger for asking TSA questions when you are getting ready to fly. Because of the high-security measures that TSA uses it’s important to have various forms of customer service. If you have questions or need information on what TSA’s rules check out the links to their social media accounts below:
TSA’s Blog: https://www.tsa.gov/blog
TSA’s Facebook: https://www.facebook.com/TSA
TSA’s Facebook Messenger Ask TSA: https://www.facebook.com/AskTSA
TSA’s Twitter: https://twitter.com/tsa
TSA’s Instagram: https://www.instagram.com/tsa/
TSA’s YouTube: https://www.youtube.com/tsa
Transportation Security Administration (TSA) is an agency of the United States Department of Homeland Security. TSA protects the nation’s transportation systems, chiefly air travel. TSA handles screenings in airports, provides federal air marshals on plans, and protects against explosives in transportation. TSA was formed in November 2001 after the attacks that occurred on September 11, 2001, in New York, Virginia, and Pennsylvania. TSA was designed to prevent future attacks within the country specifically in transportation. TSA is headquartered in Pentagon City, Virginia.