US Bank is a financial institution that provides a multitude of services to its customers. From credit cards and loans to checking and investing accounts, US Bank seeks to be the primary location for all your financial needs. Providing all of the services means that they must be dedicated to customer service. They have so many customers who each have unique needs and desires. Thus, US Bank must work hard to ensure that their customer care agents are trained and that their account holders can reach people when they need them. Through their customer service representatives, you can manage your accounts, check your statements, pay your bills, get all of your questions answered, and resolve any issues you may be facing, technological or otherwise.
US Bank Phone Numbers
Crucial to any customer service department is the ability to call agents and talk to them live. US Bank provides multiple numbers depending on the support that you need. This ensures that you are talking to an expert in the department of your choosing and that you will not have to wait on hold, competing with other customers to get to talk. Use the following numbers to get in contact with the service agent you need.
For Mobile Banking support, call 800-872-2657
For General Banking support, call 800-685-5065
For Credit Card support, call 800-285-8585
For Mortgage support, call 800-365-7772
For Student Loan support, call 800-242-1200
US Bank Locator
For those who prefer to speak to a support agent in person, US Bank provides a convenient store locator in order to find the closest one to you. There you can avoid waiting on hold and talk directly to a banker or teller that is trained to handle your questions and issues. In order to search for locations, visit the following site: https://locations.usbank.com/search.html.
US Bank Email Address
Although they do not have a direct email address, US Bank provides a convenient contact form where you can fill in your information, write your message, and categorize it so that it is sent to the department that can best resolve your issue. They will email you back at the address you provide with an answer to your question or solution to your problem. You can also submit any complaints in this manner. In order to send US Bank an email, visit https://www.usbank.com/emailus.html.
US Bank Mailing Address
If you do not need immediate support, then it can be convenient to skip any lines and avoid waiting on hold by sending inquiries by mail. You can send mail straight to US Bank’s headquarters where they will have a support agent assist you with any questions or needs you may have. This is not the quickest option, but it will help ensure that your issue is thoroughly taken care of and not rushed. Mail all inquiries or complaints to the following address.
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
US Bank Customer Support Page
Crucial to providing excellent customer support is a helpful website. On the US Bank Support website, you can find helpful tips and tricks as well as FAQ for all of your banking needs. They organize their helpful articles by topic so that you can quickly and easily troubleshoot your own issues and try and resolve them. This is very convenient for people who do not think they need to talk to a support agent and can work through their obstacles on their own. To view the website, visit https://www.usbank.com/en/personal/PersonalCustomerService.cfm.
US Bank CoBrowsing
A new innovative feature on the US Bank website is called CoBrowsing. Often it can be hard for a customer to explain the issues they are having or what prompts are being given on their screen. Now you can choose to allow a banker to view your screen with you. That way, the banker can best understand what your problem or question is and can work to help you navigate to the correct link or informative article. To begin CoBrowsing, log in to your account here https://www.usbank.com/en/personal/PersonalCustomerService.cfm and click CoBrowse.
US Bank Social Media
Social Media is another great way to get connected with customer support agents and other customers who can help you resolve your issues. It is also very convenient for staying up to date on the most recent news and developments going on at US Bank. They monitor their accounts frequently to make sure that people who need help are getting the service they desire. To view their social media pages, use the links below.
To follow them on Twitter, visit https://twitter.com/usbank
To view their Facebook page, visit https://www.facebook.com/usbank/.
To find helpful instructional videos on YouTube, visit https://www.youtube.com/user/usbank.
About US Bank
One of the largest banks in the United States, US Bank is a financial institution that is dedicated to meeting the needs of their customers. Everyone has different financial goals and needs, so they attempt to cater to everyone and provide the best service possible. Crucial to meeting this goal is providing excellent customer support that allows them to understand consumers and give them help through innovative tools like CoBrowsing.