Category : | Transportation |
Phone | 800-428-4034 |
Address | PO Box 3 Hillsboro, OR 97123-0003 |
Calling Hours | 8 AM - 9 PM Monday - Friday |
Website | http://www.vw.com |
There are numerous ways to contact VW via the Volkswagen customer service number. Whether you have a question about the new Jetta or Passat or you need 24-hour roadside assistance, read on to find out the best way to communicate with Volkswagen. You will soon see that VW’s customer care crosses all platforms.
Volkswagen Customer Service Number
If you have a question regarding the availability of a particular model, contact your local dealership. Go to the Volkswagen website to find the location nearest you. Other Volkswagen questions can be answered by representatives answering the following phone numbers:
For Volkswagen Credit, call 1-800-428-4034. This number is answered from 8 a.m. to 10 p.m. EST, Monday through Friday.
For Volkswagen Lease-End Services, call 1-800-521-0171. This number is answered Monday through Friday from 8 a.m. to 8 p.m. EST.
For 24-Hour Roadside Assistance, call 1-800-411-6688. Answered 24 hours a day, seven days a week.
For Volkswagen customer care, call 1-800-822-8987. This number is answered Monday through Friday from 8 a.m. to 9 p.m. EST.
Volkswagen Email/Contact Form
If you have a specific question regarding your account and would like to email a representative to get your issue resolved, you first need to set up a Volkswagen account on their website.
Do this at https://www.vwcredit.com/Authentication/Login.
Volkswagen Mailing Address
There are three different mailing addresses on the customer care page of the company website.
For Volkswagen credit, mail
Volkswagen Credit
PO Box 3
Hillsboro, OR 97123-0003
The United States of America
The Volkswagen payment address is
Volkswagen Credit
PO Box 5215
Carol Stream, IL
60197-5215
The United States of America
To write to someone regarding VW 24-Hour Roadside Assistance, address your envelope to
VW 24-Hour Roadside Assistance
PO Box 9145
Medford, MA 02155
The United States of America
Volkswagen Customer Care can be reached at
Volkswagen Customer Care
3800 Hamlin Road
Auburn Hills, MI 48326-2829
The United States of America
Volkswagen Live Chat
Communicate with Volkswagen customer care representatives via Live Chat from 8 a.m. to 11 p.m. EST, Monday through Sunday. Click on the link below to immediately start your chat.
Volkswagen Support Website
Volkswagen answers the top 10 frequently asked questions on their customer support website. Information is given regarding the Volkswagen airbag recall, Volkswagen warranty information, and what minimum octane rating gasoline to use in your Volkswagen vehicle. Check out these and more VW frequently asked questions at http://www.vw.com/contact/.
Volkswagen Social Media Accounts
Check out Volkswagen’s Social Media Accounts. Learn about the features of Volkswagen’s current models. Volkswagen’s Facebook and Twitter pages are monitored Monday through Friday from 8 a.m. to 8 p.m. EST and on Saturdays from 9 a.m. to 5:30 p.m. EST. Feel free to send questions via those platforms.
Volkswagen’s Facebook: https://www.facebook.com/VW
Volkswagen’s Twitter: https://twitter.com/vwcares
Volkswagen’s LinkedIn: https://www.linkedin.com/company/volkswagen-of-america-inc
Volkswagen’s Google+: https://plus.google.com/+volkswagen
About Volkswagen
Volkswagen was founded in 1937 in Germany. It is headquartered in Wolfsburg. German for “people’s car” Volkswagen it was first marketed so that everyday consumers could afford a vehicle bigger than a motorcycle.
Volkswagen currently offers 21 different models including hybrid and electric vehicles. Their classic vehicle, the “Beetle” enjoyed a resurgence from 1998-2010. Global sales for Volkswagen have increased every year from 2006 to 2016.
There is a museum in Wolfsburg, Germany dedicated to the Volkswagen. Owners of Volkswagens around the world can order a “Birth Certificate” from the museum for their specific vehicle. The certificate gives the basic information during the time of that particular cars manufactures date — including color options, ports of destination, etc.