Volkswagen Customer Service Number

There are numerous ways to contact VW via the Volkswagen customer service number. Whether you have a question about the new Jetta or Passat or need 24-hour roadside assistance, read on to find the best way to communicate with Volkswagen. You will soon see that VW’s customer care crosses all platforms.

Volkswagen Customer Service Number

If you have a question regarding the availability of a particular model, contact your local dealership. Go to the Volkswagen website to find the location nearest you. Other Volkswagen questions can be answered by representatives answering the following phone numbers:

For Volkswagen Customer Care: 1-800-822-8987. This number is answered Monday through Friday from 8 am to 9 pm EST.

For Volkswagen Credit: 1-800-428-4034. This number is answered from 8 am to 10 pm EST, Monday through Friday.

For Volkswagen Lease-End Services: 1-800-521-0171. This number is answered Monday through Friday from 8 am to 8 pm EST.

For 24-hour Roadside Assistance: 1-800-411-6688. Answered 24 hours a day, seven days a week.

While it’s important to call the right number, the customer service department will redirect you if you accidentally call the wrong one. For instance, the customer care number above is perfect if you need to contact the service center to schedule service or for appointment information, the finance center for VW service financing, or to find out about service specials. You can also call if you need to request past service information, sign up for a service credit card, update your contact information, or order parts. You can rest assured that your personal information is safe and secure with Volkswagen. 

Volkswagen Email/Contact Form

If you have a specific question regarding your account and want to email a representative to resolve your issue, you first need to set up a Volkswagen account on their website.

Volkswagen Contact Form: https://www.vwcredit.com/Authentication/Login.

Volkswagen Mailing Address

There are three different mailing addresses on the customer care page of the company website.

For Volkswagen Customer Care: 

Volkswagen Customer Care
3800 Hamlin Road,
Auburn Hills, MI 48326-2829

For Volkswagen credit: 

Volkswagen Credit
P.O. Box 3
Hillsboro, OR 97123-0003

For Volkswagen payments: 

Volkswagen
P.O. Box 5215
Carol Stream, IL 60197-5215

To write to someone regarding VW 24-Hour Roadside Assistance: 

VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, MA 02155

Additionally, each local VW dealership and service center has its own address.

Volkswagen Live Chat

Communicate with Volkswagen customer care representatives via Live Chat from 8 am to 11 pm EST, Monday through Sunday. Click on the link below to start your chat immediately. Live chat support is also a good way to book your VW care maintenance or VW carefree scheduled maintenance. For additional assistance with the Volkswagen service, you may need to call customer support. However, to order VW parts, sign up for vehicle protection plans, or find a dealer near you, Live Chat is a great option! 

Volkswagen Live Chat: http://www.vw.com/contact/

Volkswagen Support Website

Volkswagen answers the top 10 frequently asked questions on their customer support website. Information is given regarding the Volkswagen airbag recall, Volkswagen warranty information, and what minimum octane rating gasoline to use in your Volkswagen vehicle. 

Check out these and more VW frequently asked questions at http://www.vw.com/contact/.

The support website is also a great place to browse pre-owned inventory at your local dealership. Volkswagen carries a number of certified pre-owned vehicles and offers pre-owned specials on much of its inventory. You can also browse new inventory, including featured vehicles and new vehicle specials, such as the Volkswagen ID4 electric vehicle. You can find it all on their support website! 

Volkswagen Social Media Accounts

Check out Volkswagen’s Social Media Accounts. Learn about the features of Volkswagen’s current models. Volkswagen’s Facebook and Twitter pages are monitored Monday through Friday from 8 am to 8 pm EST and on Saturdays from 9 am to 5:30 pm EST. Feel free to send questions via those platforms. Social media is also a great place to read customer reviews. 

Facebook: https://www.facebook.com/VW

Twitter: https://twitter.com/vwcares

LinkedIn: https://www.linkedin.com/company/volkswagen-of-america-inc

About Volkswagen

Volkswagen was founded in 1937 in Germany. It is headquartered in Wolfsburg. German for “people’s car,” Volkswagen was first marketed so that everyday consumers could afford a vehicle bigger than a motorcycle.

Volkswagen currently offers 21 different models, including hybrid and electric vehicles. Their classic vehicle, the “Beetle,” enjoyed a resurgence from 1998 to 2010. Global sales for Volkswagen have increased every year from 2006 to 2016.

There is a museum in Wolfsburg, Germany, dedicated to Volkswagen. Owners of Volkswagens around the world can order a “Birth Certificate” from the museum for their specific vehicle. The certificate gives basic information about the time of that particular car’s manufacturer date — including color options, ports of destination, etc.

Volkswagen Headquarters Location Map