If you have an issue with your account, here is how you can quickly talk to a human and skip the automated system:
1. Call the 24/7 American Express Customer Service Phone Number: 800-528-4800
2. The automated rep with ask you what you need help with, say “Customer Service”
3. The automated rep will ask for your card number, say “Customer Service”
4. You will be immediately transferred to a human representative
It is a good idea to have your card number ready to expedite the conversation.
If you feel that your question is complicated, ask to speak to a supervisor right away, and don’t waste time on talking to a regular rep. This is will save you serious aggravation, as reps are not authorized to make any decisions on your account, and will transfer you to a supervisor anyway, after having wasted your time and asking a million questions.
If you prefer NOT to speak on the phone, you can chat with a live rep on the American Express website. Note: You need to log into your account, otherwise the online chat option is not available.
Another option is to download the American Express app. The latest version has a fingertip touch authentication so that you can quickly access your account online.
If you have a specific question, call one of the Amex customer service numbers below, to get help.
Apply for a New Account: 800-243-3888 (24/7)
Bill Pay: 800-472-9297 (24/7)
Amex Corporate Member Services: 800-528-2122 (24/7)
Express Cash/Cash Advance at ATMs: 1-800-227-4669 (US only, 24/7)
Gift Card Support: 877-297-4438 (24/7)
Merchant Services Support: 800-528-5200 (24/7)
American Express Prepaid Card: 1-866-207-7970 (24/7)
American Express, also known as Amex is an American multinational financial services corporation. Being one of the largest and oldest in the financial industry, it is one of the 30 components of the Dow Jones Industrial Average. American Express is best known for its credit cards, which account for about 24% of the total dollar volume of all credit card transactions in America. Other popular products include charge cards and travelers cheques. American Express has been named as the 22nd most valuable brand in the world, and as one of the top 20 Most Admired Companies in the World.
Wide range of personal, small business, corporate and gift cards. Most popular personal Amex credit cards include: Blue Cash Everyday, Amex Everyday, and Premium Rewards Gold Card. American Express also offers travel booking services, as well as travel insurance, hotels and fine dining, and travelers cheques. Corporate services include: supplier payment solutions, meeting and events, corporate travel, FX international payments, and financial advising.